In tribal gaming and hospitality, guest experience has always been a top priority. Properties invest heavily in loyalty programs, brand storytelling, and service excellence in the pursuit of player connection and longevity. Yet the same […]
Sometimes the way you want life to happen isn’t the way it shows up. Ever make elaborate, detailed plans and then it just all blows up? There is a reason the Yiddish phrase “Man plans, […]
On any given night in a modern casino resort, the camera network is quietly doing what few other systems can: creating a continuous, timestamped record of human behavior across a sprawling, fast-moving environment. It is […]
Very few topics generate more debate in slot operations than whether games should be tightened or loosened. Some operators argue that a higher hold protects revenue, while others insist that looser games extend sessions and […]
Casino resorts promise luxury, nonstop entertainment, and a true escape, but anyone who’s stayed at one knows it doesn’t always feel that way. Guests expect smooth service during the day and excitement at night, all […]
For years, my office looked more like a self-help library than a consulting firm. Shelves lined with books on communication, confidence, delegation, emotional intelligence, conflict resolution. You name the skill, I tried to improve it. […]
This Raving NEXT Leadership Series roundtable explored the human side of casino strategy and how leadership and HR decisions directly shaped both employee performance and guest experience. Recorded on March 19, 2026, this session was […]
As most of you know, I have been in player development for a long time. This summer, I will start my 40th year in this wonderful industry (I started when I was three!). I started […]
This is the first of a series of articles honoring the trailblazers — parents, elders, and leaders — who fought for sovereignty, preserved cultural traditions, and laid the foundation for today’s tribal enterprises. Sons and […]
If you want to talk about guest service in casinos, you can start anywhere — smiles, speed, standards, training, culture. But lately, everybody wants to start with technology. Fair enough. Technology can be a game-changer. […]
TG&H Interviews Grant Stousland, Founder & CEO, Slotcheck Just imagine this. A player walks onto your casino floor and pulls out their phone. In seconds they can see which machines just paid jackpots, which games […]
Most properties aren’t struggling because they lack tools, platforms, or data — they’re struggling because brand, marketing, and operations are still being solved in separate rooms. The discussion was moderated by Deana Scott, CEO of […]
For years, I have helped casino organizations turn data into insight. I build analytics, study player behavior, and spend a lot of time answering performance questions for leadership teams. But the question that matters most […]
For most of my professional life, I have observed major technology shifts unfold according to a remarkably consistent rhythm. There is always an initial wave of enthusiasm, often accompanied by bold predictions and sweeping claims. […]
Each new issue of TG&H is a reminder of what makes this industry so special — the people behind the properties, the long-term vision of tribal leadership, and the pride that comes with building something […]
Calling what Muscogee Nation Gaming has been doing “busy” doesn’t quite capture it. What’s been unfolding is the result of years of deliberate planning, finally hitting its moment — multiple projects, long in the making, […]
Less than 0.5% of U.S. attorneys are Native American. This program is working to change that. Watch: How UNLV Is Preparing the Next Generation of Tribal Gaming Leaders In this special TG&H On Air interview […]
TG&H Interviews QCI Co-Founder & CTO Andrew Cardno about the evolving role of data, AI, and analytics in driving smarter decisions across gaming operations. The tribal gaming and hospitality industry is recalibrating. Margins are tighter. […]
Is your payments partner aligned with tribal goals? Are they driving measurable growth? Are you leading in digital innovation, or catching up? Are your payments fully supporting your enterprise? Payments used to sit quietly in […]
Kambi: Driving Sustainable Growth in Tribal Sports Betting Kambi continues to see strong momentum in Tribal sports betting, with operators increasingly using the channel as a tool for long-term database growth and property-wide engagement. Rather […]
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