Get ready for some drama! Have you noticed a few more meltdowns, outbursts and shutdowns? If you haven’t yet, please brace yourself. We are a highly traumatized group of people. What we’ve experienced both individually […]
Sponsored post by Beekeeper On the post-pandemic path to recovery, your frontline workforce is the strongest asset to drive your success. As your organization’s ambassadors, they can make or break your guests’ experience, and internally, […]
Sponsored Content The American Gaming Association recently reported Q1 2021 as its highest grossing quarter ever; a sign of hope the gaming industry desperately needed. Many companies are now looking toward the future, eager to […]
Sponsored Content By Mike Engel, VP Hospitality Innovation, Mille Lacs Corporate Ventures Many years ago, I was at a food show and ran into an old family friend. Katie was the sister to one of […]
Sponsored post by Beekeeper Chris Faria sat down with Andrada Paraschiv, Head of Hospitality at Beekeeper to discuss their digital communication tool and how it’s revolutionizing frontline teams. COVID-19 has accelerated the digital transformation trend […]
Sponsored Content By Andrada Paraschiv, Head of Hospitality, Beekeeper The hospitality industry has a lot to look forward to in 2021, with 1.8 million vaccinations administered in the U.S. each day and travel demand poised […]
“I’m so grateful for this tragedy. I’m really looking forward to growing from it,” said No One – EVER. I learned long ago not to tell clients that their problems are blessings in disguise. One […]
Have you ever gone to a friend or colleague seeking encouragement, and felt worse than when you came? Looking for support, mentoring or good advice can be as challenging as the problem you are facing. […]
By Guest Author: Marcus Diaz, Director of Organizational Development, Casino Del Sol Many COVID-19 articles and postings discuss high-level operational measures taken to open places of business. I thought it would be interesting to share […]
We are open for business; our guests are excited to get back to doing the things they love, and our team members are working their hardest to adhere to all the new rules in place […]
“It looked like a Chernobyl scene. Everything was exactly as we had left it, but with a layer of dust.” I’ve heard a variation of this story every time someone goes back to their old […]
Chris: In regards to the ongoing gaming compact negotiation with Governor Stitt – how has that impacted your operations? e.g., Are you looking at more Class II games? Melanie: As of January 1st, 2020, Governor […]
“Well you know how it is, about half the people here do most of the work,” said the VP. My eyes widened because I know that if that is the belief then that is what […]
Q&A with Laura Stensgar, Coeur d’Alene Casino, Chief Executive Officer You’ve got to believe that everyone had their eyes on Coeur d’Alene Casino this past week. The casino had a soft opening on Monday, April […]
How we can all unite under a common cause Over our lifetime, we have experienced many occasions that have had a profound impact on life going forward. It sometimes takes a major event to see […]
Avoid negative communication consequences when your casino reopens The entire casino industry shut down over three weeks ago. As operations were shutting down, marketing departments were challenged to coordinate with key management to get the […]
Most of us remember exactly where we were and what we were doing at certain times in history. Think of 9-11, the John F Kennedy Assassination, the mortgage crisis in 2008; very few are still […]
This article is meant to address three questions in relation to how the Families First Coronavirus Response Act (FFCRA) applies to Native American Tribes. We will address these questions based on the guidance we have […]
Two educational thought leaders share the state of Native American Higher Education Last Fall, we gathered with our TG&H Board members to pinpoint topics that they felt were critical to discuss in 2020. Board Member […]
Why you can’t have one without the other At the core of every casino organization with “wow” guest service, is a leadership team that has gone the extra mile to set the foundation. Likewise, poor […]
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