One of a few female CEOs of a casino, Laura Penney is the embodiment of resilience. Five months into her role as CEO of Coeur d’Alene Casino Resort Hotel in Idaho, she faced down the […]
Kevin Parker is an accomplished gaming executive who has worked at seven casinos, and a gaming-technology leader who helped develop an early mobile gaming product and a product to catch cheaters. Parker will tell you […]
Do you remember your first car? When I ask a client this question, a smile will spread across their face as they share memories about their delightful clunkers. “The car had a hole in the […]
The recruitment and retention of staff continues to impact Tribes across the country, cutting into their operations and adding costs because of the high turnover. Tribes are tackling the problem head on by launching successful […]
I did a similar article years ago and felt it was time to revisit the topics and see if anything has changed, especially with the “excitement” of the last few years. I still love […]
Whether you’re on an HR team, senior leadership team or Tribal council, it’s important to have a collective process to start the new year. Raving partner Paula Allen, Tribal citizen of the Jamestown S’Klallam Tribe […]
“Everything is going so well! I don’t understand why I am upset,” my client said in a deeply troubled voice. He had risen through a remarkably difficult divorce and was now finding new ways to […]
Dear Bosses, We, your dedicated team members, feel it is far past time for us to share with you some of the ways that we feel let down and unsupported. This letter goes out to […]
Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s […]
Raving CEO, Deana Scott Interviews Maryellen Cooke, Talent & Leadership Development Manager, and Marvin Phillips, Casino Resort Director of Information Technology, Akwesasne Mohawk Casino Resort It was March of 2020 and Akwesasne Mohawk Casino Resort, […]
We’re all dealing with a workforce shortage and the difficulty of finding and retaining marketing talent in this current job climate. Now is the time to implement a well-planned internship program to assist your organization […]
It doesn’t matter what part of the country I’m in, every property is asking the question, “Are yearly reviews effective anymore? They take up so much time and they don’t seem to work. How can […]
There has never been a better time to invest in the development of your frontline leaders. As we’ve talked about before, developing your leaders starts with self-development. Assessing where you are today and what needs […]
You’re fired! It sounds so dramatic and like you’re finally getting to enact some justice on a loafer who has been sucking the life out of the company and its team members. This is rarely […]
“Everyone is going to have a GREAT time if it is the last thing I do!” she said through gritted teeth. “I have been miserable for months while planning this and I better see a […]
Read Part I from the Spring Issue of TG&H – Creating Intentional Leaders and a Culture of Quality: Evidence-Based Intentional Leadership Methodology Managing a business is hard. It is even harder to manage in a […]
COVID-19 has been like a tornado through our industry. Some areas were hit harder than others, some entities survived because of a strong foundation, others did not do so well. As we start to turn […]
With so many of our team members choosing to move on at this time, are you taking advantage of the valuable information that the exit interview can provide? When a team member leaves an organization, […]
Sponsored Content by University of Phoenix How an organization strategically handles its employee recruitment, retention, promotion and succession planning – along with benefits and other incentives offered to employees – can either provide substantial competitive […]
If you haven’t heard of Cost of Poor Quality (COPQ) and its negative impact on your organization’s income and profit yield, read on. Whether you are in hotel operations, casino marketing, legal compliance, gaming operations, […]
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