Articles
Employee Engagement – Pandemic Style!
We are open for business; our guests are excited to get back to doing the things they love, and our team members are working their hardest to adhere to all the new rules in place […]
Leadership & HR
Articles
Are You on Hold?
“It looked like a Chernobyl scene. Everything was exactly as we had left it, but with a layer of dust.” I’ve heard a variation of this story every time someone goes back to their old […]
Articles
Leadership During Tornadoes, a Pandemic and Compact Negotiations
Chris: In regards to the ongoing gaming compact negotiation with Governor Stitt – how has that impacted your operations? e.g., Are you looking at more Class II games? Melanie: As of January 1st, 2020, Governor […]
Articles
Results ARE Beliefs
“Well you know how it is, about half the people here do most of the work,” said the VP. My eyes widened because I know that if that is the belief then that is what […]
Gaming Operations
What It Means to Be the “First” Tribal Casino to Open After Closures
Q&A with Laura Stensgar, Coeur d’Alene Casino, Chief Executive Officer You’ve got to believe that everyone had their eyes on Coeur d’Alene Casino this past week. The casino had a soft opening on Monday, April […]
Leadership & HR
Three Lessons Learned
How we can all unite under a common cause Over our lifetime, we have experienced many occasions that have had a profound impact on life going forward. It sometimes takes a major event to see […]
Leadership & HR
Five Tips to Create a PR Crisis Management Plan
Avoid negative communication consequences when your casino reopens The entire casino industry shut down over three weeks ago. As operations were shutting down, marketing departments were challenged to coordinate with key management to get the […]
Leadership & HR
When Time Stands Still
Most of us remember exactly where we were and what we were doing at certain times in history. Think of 9-11, the John F Kennedy Assassination, the mortgage crisis in 2008; very few are still […]
Leadership & HR
Families First Coronavirus Response Act: Three Questions That Could Impact Your Tribal Casino
This article is meant to address three questions in relation to how the Families First Coronavirus Response Act (FFCRA) applies to Native American Tribes. We will address these questions based on the guidance we have […]
Leadership & HR
Investment in Tribal Scholars Is an Investment in Our Collective Survival
Two educational thought leaders share the state of Native American Higher Education Last Fall, we gathered with our TG&H Board members to pinpoint topics that they felt were critical to discuss in 2020. Board Member […]
Leadership & HR
Leadership and Guest Service
Why you can’t have one without the other At the core of every casino organization with “wow” guest service, is a leadership team that has gone the extra mile to set the foundation. Likewise, poor […]
Leadership & HR
Rethinking Team Member Retention and Engagement
The “stay” interview A “stay interview” is a structured, informal discussion that a supervisor conducts with each individual team member in their department to learn the specific actions necessary to strengthen that team member’s engagement […]
Leadership & HR
Leadership During Disruption
Last week was certainly a strange one (and I’m sure not the last); the team here at Raving, like most of you, were in limbo, waiting for the postponement of NIGA; reworking travel plans and […]
Leadership & HR
Preemption’s Silver Lining: The NLRA Offers California Tribes a Shield Against State Labor Protections
Steve Biddle and Jeremy Wood, Littler Mendelson For over twenty years, the State of California has used tribal gaming compacts to accomplish what federal law and tribal sovereignty would otherwise forbid: forcing tribes to follow […]
Leadership & HR
Tribal Gaming Life and Disability Insurance
Are the Tribe’s enterprise’s paying enough attention to these expensive employee benefits? With Tribal Gaming health benefit programs costing Tribes an average of $10,000 to $15,000 per employee per year, coupled with the challenges the […]
Leadership & HR
Ensure Accountability and Strategic Readiness
Why organizations need to create a senior leadership team If there is one thing I have learned in my 25 years of casino experience, it’s that every organization should spend the time and effort needed […]
Leadership & HR
Leading Your Team Successfully Through Change
Don’t lose good people or jeopardize the team you’ve worked so hard to build Your GM quits. Tribal Council turns over, and you’re not sure what that means for your larger initiatives. You’re adding on […]
Leadership & HR
Five Skills for the Gaming Industry You Need Now
There’s an education unfolding all around you Regardless of whether you have been in gaming for ten years or ten days, your goals for where you want to end up are attainable. Depending on what […]
Leadership & HR
Why We Should Embrace the New Multigenerational Workforce
It’s good business and good for our soul! Long before Wal-Mart greeters, my grandmother, at 75 years old, decided that she was going back to work after being out of the workforce for nearly twenty […]
Leadership & HR
Five Skills for the Gaming Industry You Need Now
There’s an education unfolding all around you Regardless of whether you have been in gaming for ten years or ten days, your goals for where you want to end up are attainable. Depending on what […]