Leadership & HR
Three Lessons Learned
How we can all unite under a common cause Over our lifetime, we have experienced many occasions that have had a profound impact on life going forward. It sometimes takes a major event to see […]
Leadership & HR
Leadership & HR
Five Tips to Create a PR Crisis Management Plan
Avoid negative communication consequences when your casino reopens The entire casino industry shut down over three weeks ago. As operations were shutting down, marketing departments were challenged to coordinate with key management to get the […]
Leadership & HR
When Time Stands Still
Most of us remember exactly where we were and what we were doing at certain times in history. Think of 9-11, the John F Kennedy Assassination, the mortgage crisis in 2008; very few are still […]
Leadership & HR
Families First Coronavirus Response Act: Three Questions That Could Impact Your Tribal Casino
This article is meant to address three questions in relation to how the Families First Coronavirus Response Act (FFCRA) applies to Native American Tribes. We will address these questions based on the guidance we have […]
Leadership & HR
Investment in Tribal Scholars Is an Investment in Our Collective Survival
Two educational thought leaders share the state of Native American Higher Education Last Fall, we gathered with our TG&H Board members to pinpoint topics that they felt were critical to discuss in 2020. Board Member […]
Leadership & HR
Leadership and Guest Service
Why you can’t have one without the other At the core of every casino organization with “wow” guest service, is a leadership team that has gone the extra mile to set the foundation. Likewise, poor […]
Leadership & HR
Rethinking Team Member Retention and Engagement
The “stay” interview A “stay interview” is a structured, informal discussion that a supervisor conducts with each individual team member in their department to learn the specific actions necessary to strengthen that team member’s engagement […]
Leadership & HR
Leadership During Disruption
Last week was certainly a strange one (and I’m sure not the last); the team here at Raving, like most of you, were in limbo, waiting for the postponement of NIGA; reworking travel plans and […]
Leadership & HR
Preemption’s Silver Lining: The NLRA Offers California Tribes a Shield Against State Labor Protections
Steve Biddle and Jeremy Wood, Littler Mendelson For over twenty years, the State of California has used tribal gaming compacts to accomplish what federal law and tribal sovereignty would otherwise forbid: forcing tribes to follow […]
Leadership & HR
Tribal Gaming Life and Disability Insurance
Are the Tribe’s enterprise’s paying enough attention to these expensive employee benefits? With Tribal Gaming health benefit programs costing Tribes an average of $10,000 to $15,000 per employee per year, coupled with the challenges the […]
Leadership & HR
Ensure Accountability and Strategic Readiness
Why organizations need to create a senior leadership team If there is one thing I have learned in my 25 years of casino experience, it’s that every organization should spend the time and effort needed […]
Leadership & HR
Leading Your Team Successfully Through Change
Don’t lose good people or jeopardize the team you’ve worked so hard to build Your GM quits. Tribal Council turns over, and you’re not sure what that means for your larger initiatives. You’re adding on […]
Leadership & HR
Five Skills for the Gaming Industry You Need Now
There’s an education unfolding all around you Regardless of whether you have been in gaming for ten years or ten days, your goals for where you want to end up are attainable. Depending on what […]
Leadership & HR
Why We Should Embrace the New Multigenerational Workforce
It’s good business and good for our soul! Long before Wal-Mart greeters, my grandmother, at 75 years old, decided that she was going back to work after being out of the workforce for nearly twenty […]
Leadership & HR
Five Skills for the Gaming Industry You Need Now
There’s an education unfolding all around you Regardless of whether you have been in gaming for ten years or ten days, your goals for where you want to end up are attainable. Depending on what […]
Leadership & HR
Leveraging Trust in Your Organization
How individual and group leadership will give you a strategic advantage and greater profits “THE MOMENT THERE IS SUSPICION ABOUT A PERSON’S MOTIVES, EVERYTHING HE DOES BECOMES TAINTED.” – MAHATMA GANDHI As a country, we […]
Guest Service
Why “Hire for Attitude – Train for Skill” Fails – Part II of II
How your department trainers can set the stage for success In Part I of this series, we went over four suggestions to improve your basic foundational training, including Casino 101 basics, interdepartmental teamwork, guest service […]
Guest Service
Why “Hire for Attitude – Train for Skill” Fails – Part I of II
Why does “hire for attitude – train for skill” often fail? Because we, as employers, fall short on the “training” part of the equation We are constantly told to “hire for attitude – train for […]
Leadership & HR
Giving Your Tribal Members What They Need to Succeed
Building a sustainable Leadership and Mentorship Program Interview by Christine Faria, Raving VP of Marketing with Paula Allen, Raving Partner, Leadership & Development and Enrolled Tribal Citizen of the Jamestown S’Klallam Tribe, and Dan Stromer, […]
Leadership & HR
Anatomy of a Decision
Better results through better choices Before you have even gotten out of bed in the morning, you have decided several things. Should I hit the snooze button, what am I going to wear today, what […]