Articles
COVID-19 Is Not an Excuse for Providing Poor Service
I have heard it all before – she made me do it – he tricked me. Because of “our policy” we need to do it this way … but the most insidious excuse that I’ve […]
Hospitality
Gaming Operations
TG&H Interactive Webinar: How to Unlock the Potential of Your Frontline Organization, to Accelerate the Recovery
Sponsored post by Beekeeper On the post-pandemic path to recovery, your frontline workforce is the strongest asset to drive your success. As your organization’s ambassadors, they can make or break your guests’ experience, and internally, […]
Articles
Enhanced Cleaning is Not Going to Go Away
Sponsored Content Did you choose the right system for the future? By Chris Schultheis, M.S., President, Midwest Pathogend Services Did you think your additional efforts (and expense) to keep your gaming and hospitality spaces clean […]
Gaming Operations
TGH Interactive Webinar: How Clean is Clean Enough for the Gaming and Hospitality Industry?
Sponsored post by Midwest Pathogend Services Our hotel rooms, workout rooms, shuttle busses and F&B outlets have always been vulnerable to infectious disease transmission, super bugs or odor causing bacteria. However, since COVID-19, gaming and […]
Articles
When Every Dollar Is Critical in Our F&B Outlets
We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]
Articles
New Reality. Old Expectations.
COVID-19 and the mandated rules of social distancing and cleanliness have certainly impacted our lives this year. No one could have predicted the changes in our lives due to this pandemic. Hospitality has been hit […]
Articles
Hospitality Review from the Guest’s Perspective
With health agencies like the Centers for Disease Control and Prevention and the World Health Organization advising people to avoid close contact with others and crowded spaces, safety protocols are particularly vital for indoor entertainment […]
Hospitality
Eighteen Ideas for Evolved Hospitality
Shutting Down and Reopening is Not Enough The hospitality business must evolve in order to survive. Shutting down now and just re-opening when the crisis is over will not be enough, assuming you even have […]
Hospitality
Rate vs. CPOR Against Guest Satisfaction
“My room has everything I want and so much I don’t want – it’s no wonder that the room costs so much per night” Quality properties have anticipated every guest’s needs by having the perfect […]
Hospitality
Behind the Scenes Teams That Impact a Guest Experience
Or, EW … that’s gross! But thanks for cleaning it up! Did you ever wonder how and by whom the place you are in gets cleaned? Some properties make it seem so effortless, while others […]
Hospitality
Airing Your Dirty Laundry!
A compelling reason to clean up your act… When it comes to casino properties outsourcing their linen and laundry service or making the capital decision to handle it on-site, there are several factors to consider: […]
Hospitality
A Great Dining Experience Begins Well Before the Food Is Delivered
Understanding the role that F&B plays in your guest experience A great dining experience begins well before the food is delivered, the server greets the table or the guest enters the casino. Pardon the pun, […]
Hospitality
Trending Tribal CapEx Investments
Expanding your guest base through tribal breweries, unique food outlets and more Einstein’s definition of insanity, as modified for this purpose, states that “a casino hoping to engage and energize their existing base, while attracting […]
Hospitality
Why Does the Shower Leak and There Aren’t Enough Outlets?
How to avoid costly building errors impacting guest satisfaction Designers – design. Architects – draw. GCs – build. Owners – own. Operators – operate. Controllers – control. The truth is that each of these players […]
Hospitality
Techniques for Maximizing Hotel Rooms
Drive more play in your casino through yield management Rooms as a tool to increase play in the casino is becoming critically important as operators maximize rates based on demand and measured against player worth […]
Hospitality
Are You Failing at Hotel Check-In and Check-Out?
Are you winning or losing your guests through your best intended efforts? You’ve added technology, amenities, flavored water at check-in, and a Starbucks in the lobby – so why are you losing guests to the […]
Hospitality
Exotic menus?
Fine … but why do you have dog on your menu? Creating menus that are exciting and fresh for our guests is a constant focus of most Chefs and F&B Managers. As they evaluate their […]
Hospitality
The International Language? Hospitality!
Guest service around the globe I have been fortunate enough to be able to travel overseas and throughout the United States this last year, and I have discovered that there is a common language we […]
Hospitality
Five Key Ways to Improve Your Food and Beverage Operation – Part IV
If you can’t measure it, you can’t improve it So far in this series, we’ve covered SERVICE, LABOR, and MENU & FOOD PRESENTATION in improving your food and beverage operation. Proper COSTING and WASTE control […]