Using Reality Based Decision Making
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Do you remember your first car? When I ask a client this question, a smile will spread across their face as they share memories about [...]
Five Observations from Five States in Five Months
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I did a similar article years ago and felt it was time to revisit the topics and see if anything has changed, especially with the [...]
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Negotiating VIP and Super Fan Events at Tribal Casinos
Chris Faria sits down with Kell Houston, Raving Partner, Entertainment, at Raving NEXT to talk about contract challenges with VIP Events at Tribal Casinos Modified [...]
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TG&H Clients at the Indian Gaming Tradeshow and Convention
March 27-30, 2023 at the San Diego Convention Center Company Name: Ainsworth Booth Number: 2041 Contact Person: Mike Trask Contact Phone: 702-954-3000 Contact Email: USMarketing@agtslots.com Website: AGTSlots.com [...]
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Are you Drilling Deep Enough on Promotional Analysis?
In The Beginning Well, we’re not going all the way back to Bugsy, but more toward the corporate era of gaming. Let’s say the early [...]
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Innovative Ways Tribes are Tackling Staffing Problems
The recruitment and retention of staff continues to impact Tribes across the country, cutting into their operations and adding costs because of the high turnover. [...]
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Cultural Interpretation: Prioritizing Tribal Members
Article by Karie Luidens for the American Indian Alaska Native Tourism Association Cultural Heritage Tourism, A planner for indigenous tourism professionals The Seminole Tribe of [...]
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Order Taker or Professional Sales Server?
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices [...]
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Project Development Best Practices
Tribal government can sometimes struggle with land management and project development. That can be overcome with master planning and feasibility studies that live beyond a [...]
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Spring Has Sprung … Are Your Security & Surveillance Teams Ready?
Spring has arrived, which means the day and night clubs will be in full operation very soon, if not already. With that in mind, I [...]
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Threats to Tribal Sovereignty Demand a United Effort
Expectations for the divided Congress are low. The assumptions are two years of gridlock and fiscal showdowns, with few legislative gains. However, for Indian Country, [...]
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The Expansion of the Elwha River Casino – Interview with General Manager, Mike Watson
Our feature story for the Spring issue is on the The Lower Elwha Klallam Tribe and the expansion of the Elwha River Casino. The existing [...]
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How to Increase Customer Loyalty, Team Member Performance, and Profitability
In the last TG&H Issue, we talked specifically about how one casino shared their step-by-step success story on team member surveys. You can read the [...]
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Creating an Effective Compliance Program for Your Tribal Entity
Sponsored Content by Wipfli It’s easy to see compliance efforts as an added cost to your tribal entity. However, with a capable program to manage [...]
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What the Casino Industry Can learn from the Savannah Bananas
The right way to start this article is this: casinos are supposed to be fun. The great Mike Meczka spent decades working on thousands of [...]
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The Roadmap to Tribal Gaming and Hospitality Lean Operations Management
Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The [...]
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How to Impact Your Guests Today With the Most Powerful Gesture in the World
Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very [...]
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Recruiting the Right Audience
Sponsored Content by Red Circle We’ve all seen the stories in the news — businesses are struggling to hire. It’s a real concern we talk [...]
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How to Break the Barriers Between Council, Operations, and Administration
Whether you’re on an HR team, senior leadership team or Tribal council, it’s important to have a collective process to start the new year. Raving [...]
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The Power of Data
Sponsored Content by Quick Custom Intelligence In today’s digital age, data is often referred to as the new oil, and it is undoubtedly true that [...]
