The Pizza Proposition and the Big Lebowski’s Rug
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Every once in a while, something hits you. Trying to make sense of COVID-19’s effect on the casino business, I saw this quote one morning [...]
Results ARE Beliefs
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“Well you know how it is, about half the people here do most of the work,” said the VP. My eyes widened because I know [...]
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FireKeepers Fire Hub — Meeting the Needs of a Community
By guest author Amber Ballard In April, 2016, FireKeepers Casino Hotel and its owners, the Nottawaseppi Huron Band of the Potawatomi purchased and took possession [...]
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Leadership During Tornadoes, a Pandemic and Compact Negotiations
Chris: In regards to the ongoing gaming compact negotiation with Governor Stitt – how has that impacted your operations? e.g., Are you looking at more [...]
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Construction Spotlight: Emerald Queen Casino
By Guest Author, Brett Ewing, AIA, NCARB Architectural Photography by Doug Walker Photography The new Emerald Queen Casino balances the eye-catching flash of a Las [...]
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Hospitality Review from the Guest’s Perspective
With health agencies like the Centers for Disease Control and Prevention and the World Health Organization advising people to avoid close contact with others and [...]
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People Who Inspire Us: The Cache Creek Casino Resort Wardrobe Department
In this column, our goal is to acknowledge team members who work behind the scenes and get their hands dirty so that our organizations can [...]
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The Top Five Questions Facing Oklahoma’s Tribal Casinos
Sheila Morago, Executive Director, Oklahoma Indian Gaming Association What a year 2020 has been so far. More than 100,000 Americans, and more than 325,000 people [...]
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Using Research to Guide Decisions in the New Normal
Casinos nationwide began reopening in May, but business practices are far different than before COVID-19. Guest demographics are also changing, since older guests are more [...]
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Are You Approaching Your Analytics Systematically?
Let’s talk about the four principles of analytics. We all know these, for the most part. The difference is when you follow through on all [...]
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What Operations Will Survive and Thrive in the Near and Long-Term?
The past few months have profoundly impacted the world. Much of what we do, and certainly the way we operate, has changed as well. The [...]
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The Hospitality Professional: Part One
So, there I was, driving in my car. It was a dark and stormy night! Okay, so it wasn’t stormy, and it wasn’t even dark [...]
