How Was Your Stay?
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Today we are going to explore and discuss some fundamental processes and interactions of a casino/property that guests rely on for a grand experience, thus, [...]
The Casino Blip (Where Did Everyone Go?) – Part I
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The Blip In 2018, Hollywood gave us the cinematic blockbuster, Avengers: Infinity War, where the hated Thanos got his mitts on all the Infinity Stones [...]
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The Palms: It’s a People Story
Deana Scott: I was lucky enough in April to be at the Palms on that momentous occasion [the grand opening] when the doors opened, and [...]
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Leading Others: Why Building Relationships is a Foundational Quality that we Must Master
There has never been a better time to invest in the development of your frontline leaders. As we’ve talked about before, developing your leaders starts [...]
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You’re Fired!
You’re fired! It sounds so dramatic and like you’re finally getting to enact some justice on a loafer who has been sucking the life out [...]
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OIGA Update with Sheila Morago
What are the primary initiatives that you see your member tribes facing Q4 into early next year? Our initiatives may take slightly different directions in [...]
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Keep Your Entertainment Diversified, Fresh, and Consistent: Strategies for Small and Large Properties
While high-profile concerts with recognizable names like Brad Paisley, Pitbull, and Snoop Dogg are going to draw a lot of people, most of the time [...]
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Set Up a Meeting With Our TG&H Advertisers at the Global Gaming Expo
AINSWORTH Booth: 1259 Contact: Mike Trask Title: VP – Product Marketing & Global Communication Email: mike.trask@agtslots.com Phone: 702-994-6757 Website: agtslots.com/us G2E 2022 represents a step [...]
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How to Deal with Decreasing Food and Beverage Margins: Five Things to Do More with Fewer Team Members
Times continue to be tough. Inflation is at an all-time high and margins are getting tighter and tighter. “How can we continue to offer the [...]
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TG&H Value Add: Audit Checklist for Marketing Departments – Five steps to Control the Uncontrollable
In the gaming business there is no shortage of challenges, there is only what can be controlled and what can’t. Casino operators faced down unrelenting [...]
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As Our Guests’ Wallets Have Tightened – How Do Casinos Respond To Players With Less Dispensable Income?
Sponsored Content by Catalyst It costs more each day to fill your vehicle at the pump. It costs more each week to fill your refrigerator [...]
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Player Development Is a Team Sport – Why Our Biggest Obstacle is Something We Face Internally
During our Host Player Development Conference, hosted in Vegas this past July, we asked our attendees, “What is the hardest part of being a host [...]
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Q&A with Ismael Barrera, Corporate Director of Slots for Gila River Resorts & Casinos
TG&H: What has been your career path to the Corporate Director of Slots? How did you learn your trade craft? IB: After I received my [...]
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Data Empowerment
Co-authored by Hanna McCall Your Casino’s Invaluable Renewable Resource Similar to how a player can choose the value (e.g., bet amount) of each game on [...]
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TG&H Advisory Board Profile: Get to Know Michael Peters
TG&H: You have a long history in Tribal gaming, as well as economic development. What do you see happening for Tribes today in economic development [...]
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Navigating the Future of Surveillance – Theft and Fraud in Every Department, Not Just the Casino
I know we’ve sounded off about this before, but it is important that all surveillance leaders take note that we are undergoing a massive sea [...]
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The Hospitality Professional: Part Four
Read previous articles here: Part I | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth [...]
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The Why of Sports Betting – Part I
When looking at adding sports betting, there are many factors to take into consideration. For those of you who may be familiar with Simon Sinek, [...]
