When the Plan Breaks, the Better Path Shows Up
Articles
Sometimes the way you want life to happen isn’t the way it shows up. Ever make elaborate, detailed plans and then it just all blows [...]
When the Cameras Matter Most
Articles
On any given night in a modern casino resort, the camera network is quietly doing what few other systems can: creating a continuous, timestamped record [...]
Articles
Guest Service in 2026: Technology, Trust, and Two Simple Words
If you want to talk about guest service in casinos, you can start anywhere — smiles, speed, standards, training, culture. But lately, everybody wants to [...]
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Bridging the Knowledge Gap: Empowering Tribal Boards and Governments in Gaming Operations
Tribal gaming has always been about more than gaming floors and revenue reports. It exists to support tribal governments, strengthen communities, and protect sovereignty. But [...]
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AI That Pays: The Moment the Curve Collapsed
For most of my professional life, I have observed major technology shifts unfold according to a remarkably consistent rhythm. There is always an initial wave [...]
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Oklahoma Indian Gaming Association Spring Update: See You July 20-22 in OKC
The word is out, and the “biggest little show in tribal gaming” is filling up faster each year. As of this writing, with five months [...]
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Asking the Right Performance Questions of Your Gaming Enterprise
For years, I have helped casino organizations turn data into insight. I build analytics, study player behavior, and spend a lot of time answering performance [...]
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Stop Fixing What’s “Wrong” With Your People
For years, my office looked more like a self-help library than a consulting firm. Shelves lined with books on communication, confidence, delegation, emotional intelligence, conflict [...]
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Honoring the Trailblazers: Seven Generations of Leadership
This is the first of a series of articles honoring the trailblazers — parents, elders, and leaders — who fought for sovereignty, preserved cultural traditions, [...]
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Closing the Productivity Gap in Tribal Gaming Operations
Walk the gaming floor of any busy casino resort, and the energy is immediate. The rhythmic chime of the slot floor, the focus in the [...]
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Growth That’s Years in the Making
Calling what Muscogee Nation Gaming has been doing “busy” doesn’t quite capture it. What’s been unfolding is the result of years of deliberate planning, finally [...]
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From Hosts to Growth Engine: Why Player Development Belongs in the Executive Playbook
As most of you know, I have been in player development for a long time. This summer, I will start my 40th year in this [...]
Articles
The House Doesn’t Always Win: The 5 Guest Complaints Casino Resorts Never Stop Hearing
Casino resorts promise luxury, nonstop entertainment, and a true escape, but anyone who’s stayed at one knows it doesn’t always feel that way. Guests expect [...]
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Are We Really Driving the Trip? Rethinking a Host’s True Influence
Casino hosts play a central role in establishing relationships with the best players in the casino, elevating guest experiences, and fostering loyalty. But in player [...]
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Beyond the Mother Road: Leveraging the Route 66 Centennial to Showcase Tribal Tourism and Gaming
As the United States approaches the 2026 Centennial of Route 66, the world is preparing to celebrate the Mother Road. For many, this evokes images [...]
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How Guest Experience and Employee Experience Shape the Future of Tribal Gaming & Hospitality
In tribal gaming and hospitality, guest experience has always been a top priority. Properties invest heavily in loyalty programs, brand storytelling, and service excellence in [...]
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Brand. Growth. AI. The Real Conversations Happening Inside Casino Operations
Most properties aren’t struggling because they lack tools, platforms, or data — they’re struggling because brand, marketing, and operations are still being solved in separate [...]
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CNIGA Updated Spring 2026: State of the Tribal Nations Address, 2026 Western Indian Gaming Conference
CNIGA Chairman James Siva: Good morning and welcome to the 29th annual Western Indian Gaming Conference. It is always great to be here at Pechanga. [...]
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The Math of the “Hidden Price”: Is Your Hold Percentage Costing You Volume?
Very few topics generate more debate in slot operations than whether games should be tightened or loosened. Some operators argue that a higher hold protects [...]
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Spring WIGA Update: Regulators and the Courts Must Take Action Against Illegal Sports Betting
Washington state’s balanced and well-regulated system of sports betting, which limits the placement of sports bets to the brick-and-mortar premises of tribal casinos, is under [...]
