Self-Development 2.0 Is About Taking a Holistic Approach to Leadership
Articles
COVID-19 has been like a tornado through our industry. Some areas were hit harder than others, some entities survived because of a strong foundation, others [...]
What Our Elders Can Teach Us
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Years ago, I went ElderHostel’ing. That is, I spoke to groups of seniors from the ElderHostel program (now known as Road Scholar) here in Reno. [...]
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How to Deal With Stress and Difficult Guests
I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different [...]
Articles
TG&H Advisory Board Profile: Get to Know Jay Garcia
Interview with Former Lieutenant Governor of Santa Ana Pueblo & Chairman of the Board of Directors, Santa Ana Pueblo and Santa Ana Golf Club Inc. [...]
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Leading in a Family Business and Creating a Successful Leadership Development Program
Read Part I from the Spring Issue of TG&H – Creating Intentional Leaders and a Culture of Quality: Evidence-Based Intentional Leadership Methodology Managing a business [...]
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OIGA Update with Sheila Morago, Executive Director, Oklahoma Indian Gaming Association
Okay. Hey, everyone. Chris Faria here, executive editor of Tribal Gaming and Hospitality Magazine. Today we’re here kicking off our summer issue with a very [...]
Articles
Do You Have a Specific Marketing Plan for Sports Betting?
Sponsored Content by Catalyst There’s the saying: “A rising tide lifts all boats.” So how has the rising tide of sports betting affected gaming properties [...]
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TG&H Value Add: Audit Checklist for Hospitality Departments
When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two [...]
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Fraud in Our Casino Marketing Departments
A few years ago, an enterprising slot technician figured out a way to set up slot machines to fraudulently load up credits on some slot [...]
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Putting Loyalty Back Into Loyalty Clubs
Stagnant, inactive, dormant and dull. Why is the most important program within your control being ignored and overlooked? The program that affects almost every department. [...]
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How Native Companies Are Debunking the Tours Stereotype
By American Indian Alaska Native Tourism Association, Inc. | AIANTA Group tours have been a popular form of travel for centuries. Today, however, group tourists [...]
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The Exit Interview
With so many of our team members choosing to move on at this time, are you taking advantage of the valuable information that the exit [...]
Articles
Choosing the Right Creative Agency
Sponsored Content By Red Circle You want the right creative agency, a partner that can help you define what the market thinks and feels about [...]
Articles
It’s My Jackpot and I Want It Now!
Lines at the players club. Lines for the buffet. Players waiting for jackpot payouts … all things guests endure, but don’t particularly appreciate. In terms [...]
Guest Service
Comanche Nation Casinos: Our mission is Numunu, family
Comanche Nation Casinos: Interview with Mia M. Tahdooahnippah, Chief Executive Officer TG&H: Mia, for those readers who are not familiar with your casinos, tell us [...]
Finance & Compliance
Three Pro Tips to Improve Your Cybersecurity!
Sponsored Content by Finley & Cook It seems like cybersecurity concerns grow by the day, with no hope in sight. We’re being buried under a [...]
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How Tribes and Tribal Enterprises Can Gain Satisfactory Returns on the Investments Made Through Tuition Assistance Programs
Sponsored Content by University of Phoenix How an organization strategically handles its employee recruitment, retention, promotion and succession planning – along with benefits and other [...]
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Give Generously What You Truly Wish to Give, But Be Cautious …
“Everyone is going to have a GREAT time if it is the last thing I do!” she said through gritted teeth. “I have been miserable [...]
Articles
TG&H Solutions Center: How to Avoid Getting Bogged Down with Paperwork Around Entertainment
Christine Faria: Hey, everyone, Chris Faria here, Executive Editor, Tribal Gaming and Hospitality Magazine. Welcome to a special edition of Solution Center where we identify one [...]
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Busy Is Not a Strategy When It Comes to Promotions
I have had the opportunity over the past several weeks to spend a significant amount of time on the road and in casinos again. In [...]
