How Your Players Club Can Become Your Secret Sales Weapon
Articles
Often, the first meaningful point of contact in any casino is at your players/loyalty club. These team members continually have more interaction with your players [...]
Advice is Often a Reflection of Another’s Personal Beliefs
Articles
Have you ever gone to a friend or colleague seeking encouragement, and felt worse than when you came? Looking for support, mentoring or good advice [...]
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What Do I Need to Know About My Gaming Business?
There is so much data out there these days in so many systems. Knowing where to start can sometimes be overwhelming. In this article I [...]
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The Hospitality Professional: Part Three
Okay, class, time for number three … your third lesson in “How to Be a Hospitality Pro … or, How I Became One in My [...]
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When Every Dollar Is Critical in Our F&B Outlets
We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose [...]
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The Pandemic and the Great Dispersion
Dispersion is the action or process of distributing things or people over a wide area. The digital transformation of all things has made dispersion an [...]
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Protecting Guest Information
As more and more of our information is digitized and stored on electronic mediums, the potential for manipulation or theft of this sensitive information increases [...]
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Midwest Pathogend Services Hybrid Hydrogen Peroxide System Changes the Approach to Keep Guests Safe
Sanitation and hygiene technology continues to improve as the COVID-19 pandemic remains front and center of consumer minds. Recently, Midwest Pathogend Services and the CURIS® [...]
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Oklahoma Indian Gaming Association Update 2021
If we’ve learned anything from our experience over this past year, it’s that we need to be ready for anything, and, perhaps more importantly, that [...]
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Message from NIGA for Winter 2021
It has been almost a year since the world as we knew it came to a halt, and while we all worked our way through [...]
Articles
Entertainment Focus 2021
By Bob Galombeck and Kell Houston Like having a child in the backseat of your car on a very long family road trip, impatiently wanting [...]
