Beyond the Camera: Industry Trends Shaping Casino Surveillance in 2026
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The results of our 2026 International Casino Surveillance Survey are in. Each year, the International Casino Surveillance Survey provides a unique look at the priorities, [...]
Stop Giving Away Comps. Start Selling Them.
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Somewhere in your casino right now, somebody is looking at a comp exception report and asking, “Why on earth did they give that to that [...]
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CNIGA Fall Update 2026
Usually, at this time of year, CNIGA is primarily engaged in the legislative process at the state level. To be sure, CNIGA has endorsed legislation [...]
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What Guests Never See: The Hidden Expertise Behind Resort Pool Operations
For most resort guests, the pool experience is pretty simple. They want the water refreshing, the cabana server attentive, the lazy river actually lazy, and [...]
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Prediction Markets: The Courts Are Drawing the Line. Congress Must Finish the Job.
For more than a year, tribal governments and state regulators have warned that so-called “prediction market” companies are attempting to use federal commodities law to [...]
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The Record Your Floor Never Keeps
Casino operations are built around documentation. In tribal gaming, federal minimum internal control standards require detailed controls for count-room staffing, drop activity, fill slips, signatures, [...]
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Stop Giving Away Gifts. Start Building a Gifting Strategy.
Casino gifting can look deceptively simple. Pick a product, determine the quantity, place the order, promote the giveaway, and watch people come through the door. [...]
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What If You Knew What Your Player Was Going to Do Next?
By Ted Keenan, Vice President of Product Management, Aristocrat Interactive Twenty years ago, the database marketing problem was relatively straightforward. One of our primary decisions [...]
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Saying “Calm Down” to Your Guest? Yeah, That’ll Work.
By Janet Hawk & Liz Palar Let’s start with something 95 percent of us can probably agree on: We hate difficult conversations. There’s no one-size-fits-all [...]
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The Thinking Resort
Twenty-five years ago, casino database marketing was largely about gaming. Know the player. Determine how much free play to give. Measure gaming revenue. That world [...]
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Oklahoma Indian Gaming Association Awards 11 Scholarships; Recognizes Eight with Awards
At our 2026 Conference and Trade Show, Oklahoma Indian Gaming Association (OIGA) awarded 11 John Marley Scholarships to high school, college, and adult learning students [...]
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Your Best Players May Be Hiding in the Wrong Tier
Casino loyalty programs are very good at putting players into buckets. They earn points. They cross a hurdle. They move into a new tier. They [...]
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From Fire Sale to High Demand: A Better Casino Concert Ticket Strategy
Concert tickets can be much more than an entertainment perk for casinos. Managed well, they can attract new guests, strengthen player relationships, and reinforce the [...]
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VIP Events & Promotions That Actually Drive Trips: Our Guests Just Wanna Have Fun!
Casino operators love to talk about VIP events. Golf trips. Slot tournaments. Concert nights. New Year’s parties. Exclusive dinners. The calendar fills up fast, the [...]
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From One Operator to Another: Are You Still Doing It Because It Works?
There are plenty of good reasons a casino keeps doing something. It drives revenue. Players respond to it. It strengthens loyalty. It creates another trip. [...]
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Beyond the Gaming Floor: How Indigenous Wellness Spas Drive Revenue and Hospitality Excellence
In the tribal gaming and hospitality sector, diversification is no longer just a buzzword — it is a core strategy for long-term economic stability. While [...]
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The Great Casino Metrics Argument: Who’s Right?
Ask three experienced casino professionals how to measure a player, structure reinvestment or build a tier program, and there’s a pretty good chance you’ll get [...]
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Introduction to the Fall 2026 Issue
Dai sla. Hello, and welcome to the Fall 2026 edition of Tribal Gaming & Hospitality Magazine. My name is Brady Scott, and I’m the Chair of [...]
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The Cost of Doing Things the Way We’ve Always Done Them
In the Summer issue of Tribal Gaming & Hospitality, I shared some thoughts about why organizations should resist the urge to jump straight into artificial [...]
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Removing Mental Blocks
You use the tool for removing mental blocks nearly every time you speak. “AND” is a small word in the English language, yet it is [...]
