Articles
Exception to the Rule
When the house is winning do all department managers look at their exception reports to see the trouble areas/team members? For most, my guess is no! Some managers don’t take the time to read the […]
Security
Articles
Protecting Guest Information
As more and more of our information is digitized and stored on electronic mediums, the potential for manipulation or theft of this sensitive information increases dramatically. In fact, such information is frequently targeted by those […]
Articles
Casino Robberies
Casino robberies have increased over the last decade. I don’t know if anyone tracks these robberies specifically, but I think those of us who’ve been in the business awhile know that we are seeing more […]
Articles
Re-Evaluating Surveillance (After the Pandemic)
The virus that shut down our casinos throughout the country also changes how surveillance operates, perhaps forever. While some of these changes may not be easily accepted by us and the departments we support, there […]
Security
What Security & Surveillance is Really Like After Re-Opening
Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds […]
Security
Be Prepared That Everything We’ve Planned May Not Last Beyond the First Day
Do you have an after-action review ready for your security and surveillance teams? By now, most security and surveillance departments, working with senior leadership, have pretty much determined what they will do to protect their […]
Security
Safer and Easier ID Scanning During Coronavirus
Denis Petrov, CEO of IDScan.net At IDScan.net, we envision a safer and smarter world. In many cases, technology can fall into the “nice-to-have” category, but we don’t consider tools to increase safety and security as […]
Security
Security Support during the Pandemic
Casinos everywhere have shut their doors, as have most of our small businesses, restaurants and factories to help us all battle the spread of Covid-19. No one alive has ever seen anything like this and […]
Security
The Continuing Evolution of Surveillance
Let’s look at other areas besides gaming that we never used to worry about Surveillance watches the casino, and that’s the way it’s always been and will always be. Gaming is just too important and […]
Security
By Demystifying Surveillance…
You proactively demystify where your money went The surveillance department is a mystery to those outside of it. And it should be. There really isn’t any reason why most team members and guests need to […]
Security
The Changing Focus of the Casino Surveillance Team
Finding ways to reduce loss in all departments Old time surveillance directors will tell you that when we started it was all about table games. In those days, they really were the only game in […]
Security
Why Your Programs and Promotions Get Ripped Off
Your promotion was VERY popular, but unfortunately … it was only because your employees were ripping you off. The Cage Director was worried and confused. Over the last two days, she had way too many […]
Security
What Your Security Team Can Learn from Disneyland
It’s a different world today … How to change your security and surveillance model to prepare for a state of emergency. Not too long ago, surveillance departments spent almost all of their time watching table […]
Host & Player Development
The Top Five Reasons Your Players Aren’t Rated Correctly
And why you should care We all spend a lot of time rating our players to make sure that they are comped correctly and fairly. Most of us, if not all, use the standard formula […]
Security
Fraud Reduction in Non-Gaming
Are you following these best practices? On average, casinos lose 9 USD per day, per team member, to internal theft and fraud in gaming and non-gaming areas. For an organization with 1,000 team members, the […]
Security
A Night Forever Etched in Our Minds and Hearts
How to better prepare for workplace violence and active shooter events As the anniversary of October 1st approaches, we reflect on the horror and emotions encompassing that evening and the days following. It was the […]
Security
When Was the Last Time You Asked, WHAT IF?
Preventing millions in losses at your casino On average, employees steal nine dollars a day from their company, which equates to $3,285 a year per employee. For a property of 1,000 employees, the loss is […]