“Everything is going so well! I don’t understand why I am upset,” my client said in a deeply troubled voice. He had risen through a remarkably difficult divorce and was now finding new ways to […]
In today’s casino entertainment, we are challenged by the constant need to expand our horizons just to keep pace with the country’s growth and diversity. The Hispanic audience has exploded, not just in the Southwest, […]
The casino security and surveillance world is much different than it was even ten years ago, let alone 30. We just don’t worry about what we used to. I was speaking to a friend of […]
Dear Bosses, We, your dedicated team members, feel it is far past time for us to share with you some of the ways that we feel let down and unsupported. This letter goes out to […]
The economy is lurching along in fits and starts. Some companies are doing better than expected. Some companies are not. The test all casino and hospitality companies are facing is how to take advantage of […]
In the Why of Sports Betting – Part I, we focused on where sports betting fits into the casino industry. After establishing this as an expansion of the entertainment value experience of the casino, now […]
In the movie Dodgeball, the fictional dodgeball all-star Patches O’Houlihan talks about the “Five D’s of Dodgeball: Dodge, Duck, Dip, Dive and Dodge,” the joke being, of course, that Dodge is mentioned twice. In the […]
As we move into 2023, we celebrate the resurgence of Tribal Government gaming and, at the same time, continue to stay focused on the challenges ahead. The rebound of the Indian gaming industry came as […]
Staffing issues are a top challenge faced by most casino companies, especially when labor shortages make the challenge even more critical. That’s why it’s more important than ever for casinos to conduct team member surveys […]
As we turn the corner into a New Year and bid farewell to 2022, the Oklahoma Indian Gaming Association is in full planning mode, pinning down details large and small for our 2023 Conference and […]
The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]
Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s […]
How’s your player development plan for the new year? You know, the plans for making your player development more targeted towards driving incremental revenue from qualified sales leads … instead of just glad-handing and keeping […]
Raving CEO, Deana Scott Interviews Maryellen Cooke, Talent & Leadership Development Manager, and Marvin Phillips, Casino Resort Director of Information Technology, Akwesasne Mohawk Casino Resort It was March of 2020 and Akwesasne Mohawk Casino Resort, […]
We’re all dealing with a workforce shortage and the difficulty of finding and retaining marketing talent in this current job climate. Now is the time to implement a well-planned internship program to assist your organization […]
It doesn’t matter what part of the country I’m in, every property is asking the question, “Are yearly reviews effective anymore? They take up so much time and they don’t seem to work. How can […]
Sponsored Content by QCI Build Versus Buy Systems There are two quite different approaches to gaining a new system: build versus buy and introduce vendors, and this traditional choice comes with a twist. With the […]
Sponsored Content by Wipfli Written by: Grant Eve, Partner, Tribal Gaming Industry Leader Wipfli LLP How do you know when something is normal? In terms of science, researchers and physicians collect numerous statistics, calculate averages, […]
TG&H stops by for a lesson on how to mix a special holiday drink with Graton Resort & Casino’s mixologist Jessica Christensen. Jessica delights guests at this Northern California resort’s lounges and bars (Sky […]
Sponsored Content by Red Circle Learn more about optimizing your business operations, contact Red Circle today! Change is kinda scary, right? But you can’t really avoid it. This big blue marble we’re riding through space just keeps […]
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