Silos are created and business breaks down when the entire team doesn’t understand the holistic goal. Too often you will hear: The slot team thinks they run the property. Table games team have it easy. […]
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
By James Siva Though the legislative session in California is over and we are now well past the deadline for the governor to sign or veto legislation, it is a busy time for CNIGA. We […]
My brother Gil told me the other day, “I think it is so cool, sis, that you don’t work for a corporation; you get to meet the coolest people, and what you do really makes […]
We kick off November honoring Native American Heritage Month with a very special guest on TG&H On Air. Sean Sherman is an award-winning chef, educator, author, and activist. Chef Sean’s story is just the first […]
With the lack of knowledgeable staff, not to mention warm bodies that want to work, you might think that the solution is to build an app, and avatar or a kiosk that replaces the need […]
By Chairman James Siva, CNIGA As the summer heads into fall, and the California Legislature nears the end of its session, the California Nations Indian Gaming Association is active on the legislative front. In June, […]
When I left traditional hospitality 20 years ago and moved into the gaming sector, I quickly realized that the standard business model for selling hotel rooms needed to be revised. The casino business was vastly […]
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
Article by Karie Luidens for the American Indian Alaska Native Tourism Association Cultural Heritage Tourism, A planner for indigenous tourism professionals The Seminole Tribe of Florida is as deeply rooted in their homeland as the […]
The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]
Times continue to be tough. Inflation is at an all-time high and margins are getting tighter and tighter. “How can we continue to offer the same level of service and deliverables to our guests as […]
Read previous articles here: Part I | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth lesson in my series, “How to Be a Hospitality Pro […]
Sponsored Content By Midwest Pathogend There’s a common misconception that mold and mildew only effect homes and commercial buildings in Florida, Louisiana, Texas, and other high humidity states, says Chris Schultheis, M.S. of Midwest Pathogend […]
When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]
By Kevin Huddleston, CPA, CGMA, CFF, Partner, Finley & Cook and Raving Strategic Partner — Accounting and Auditing and Brett Magnan, Raving Partner, Hospitality Today we’re talking about weighing the importance of capturing the correct […]
In a survey conducted by Mandala Research, more than half (52 percent) of leisure travelers surveyed indicated that they would “spend more on cultural and/or heritage activities while on a trip.” Additionally, 49 percent of […]
Whether you use the idiom left hand versus right hand, up versus down, positive versus negative, or my favorite, glass half-full versus half-empty – you understand that there are two perspectives for any situation. If […]
Sponsored Content by Midwest Pathogend Services Now more than ever, guests want peace of mind when choosing where to stay. AAA has enhanced their inspections with ATP surface testing, the same technology used to verify […]
I have the privilege of serving many Tribal casinos and when asked to help them improve their hospitality service, I find myself trying to solve two different problems as one. Let me explain … Defining […]
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