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News Ticker
  • Three Million Acres of Land Returned to TribesThrough Interior Department’s Land Buy-Back Program for Tribal Nations
  • Turning Stone Enterprises to Launch TS Sports, its New Sports Book Experience, at NY Rec & Social Club, Point Place Casino and YBR Casino & Sports Book on December 18
  • San Diego’s Favorite® Casino Makes Lucky Winner’s Holiday a Special One With $255,477 Jackpot
  • Sammy Kershaw makes his comeback in Oklahoma Dec. 28 & 29
  • Konami Gaming, Inc. Hires Gaming Product Expert Eric Schultz as Vice President of Studio Operations
  • 8th Annual Casino Del Sol Charity Golf Tournament Raises Total of $50K for I Am You 360 and Gospel Rescue Mission
  • Rock & Brews team Celebrates the Groundbreaking of their new Rock & Brews Restaurant and Concert Bar at Ilani
  • Princess Cruises Goes “All-In” With Its Largest Casino Ever Debuting on New Sun Princess
  • Casino Del Sol’s 18th Tucson Tamal & Heritage Festival – December 2
  • Washington Indian Gaming Association Raises a Record-Breaking $389,500 for Native American and Alaska Native Student Scholarships
HomeAuthorsSteve Browne

Articles by Steve Browne

Steve Browne
 
Articles

Your Five-Step Service Walkabout

September 23, 2023 Steve Browne

It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto […]

Articles

How to Impact Your Guests Today With the Most Powerful Gesture in the World

March 25, 2023 Steve Browne

Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very simple, these phrases. They all have one thing in common. […]

Articles

TG&H Value Add: Audit Checklist for Player Development

January 4, 2023 Steve Browne

How’s your player development plan for the new year? You know, the plans for making your player development more targeted towards driving incremental revenue from qualified sales leads … instead of just glad-handing and keeping […]

Articles

The Hospitality Professional: Part Four

September 28, 2022 Steve Browne

Read previous articles here: Part I   | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth lesson in my series, “How to Be a Hospitality Pro […]

Articles

What Our Elders Can Teach Us

July 7, 2022 Steve Browne

Years ago, I went ElderHostel’ing. That is, I spoke to groups of seniors from the ElderHostel program (now known as Road Scholar) here in Reno. For those who aren’t familiar with this program, it is […]

Articles

An Industry Expert on the Current Challenges of Guest Service and Player Development

September 22, 2021 Steve Browne

Steve, we’re back to some casinos cancelling concerts and changing some group events. At the National Indian Gaming Association Tradeshow this past July, I don’t know how many casino execs told me that they have […]

Articles

The Hospitality Professional: Part Four

July 4, 2021 Steve Browne

Okay, class, time for number four … my fourth lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from my last three articles, […]

Articles

Un-Wowed by Another Guest Service Failure

April 3, 2021 Steve Browne

Well, as much as I hate to take a break from my series of Hospitality Pro articles (we’re up to number four, in case you missed it), I must digress in this issue and revisit […]

Articles

The Hospitality Professional: Part Three

January 26, 2021 Steve Browne

Okay, class, time for number three … your third lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from my last two articles, […]

Articles

The Hospitality Professional: Part Two

October 8, 2020 Steve Browne

Okay, class, hunker down and pay attention … It’s time for your second lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from […]

Articles

The Hospitality Professional: Part One

July 13, 2020 Steve Browne

So, there I was, driving in my car. It was a dark and stormy night! Okay, so it wasn’t stormy, and it wasn’t even dark yet, just one of those pleasant late-spring evenings with the […]

Guest Service

Can You Smile Beneath that Mask?

April 13, 2020 Steve Browne

Guest Service in the Time of The Coronavirus Tough times are these, but then, I don’t need to tell you that sitting on your shut-down property with your team members all out on leave, paid […]

Slot Ambassador
Host & Player Development

The Important Role of a Slot Ambassador

January 19, 2020 Steve Browne

Don’t let technology replace the human element on our floors Have you downsized your floor team members in the face of ever-increasing technology? Even more importantly, are you still running your casino floor the same […]

Host & Player Development

Laments From a Modern Day Casino Host

October 7, 2019 Steve Browne

Somebody somewhere decided to buy the play from our guests Yesterday I called up one of my players. He lives across the country. With the approaching onslaught of winter, it’s time for the snowbirds to […]

Host & Player Development

Integrating Your Loyalty Club and Player Development Function

July 11, 2019 Steve Browne

Why this is critical to your organization’s growth It’s not rocket science. No, it’s not. Nor is it a rocket ship. It is not a cure for disease, or a solution to global warming. It […]

Articles

What Are You Giving Back…

July 3, 2018 Steve Browne

In exchange for the losing bet? Not only is it long-time Partner’s Steve Browne’s birthday this month, he is fast approaching his 20th anniversary with Raving. Slowing down? Not exactly! He’s been with clients all […]

TG&H Magazine Digital Edition

Latest News

  • Experience Unforgettable Holiday Celebrations at Palms Casino Resort
    December 5, 2023
  • Interior Department Strengthens Public-Private Partnerships to Benefit Indian Country
    December 5, 2023
  • Anaxi™ Introduces “Mobile on-Premise” Bringing Mobile Gaming to Chickasaw Nation
    December 5, 2023
  • Barona Resort & Casino Leads with the Launch of Konami Gaming’s Newest Big-Screen Slot
    December 5, 2023
  • Stillaguamish Tribe of Indians Demonstrates Unwavering Community Support Through Major Donations
    December 4, 2023

Popular Posts

  • San Diego’s Favorite® Casino Makes Lucky Winner’s Holiday a Special One With $255,477 Jackpot posted on December 1, 2023 | under News, Tribal News & Stories
  • Turning Stone Lights Up the 2023 Holiday Season with its Massive Holiday Display of Two Million Lights and Candy Land Themed Gingerbread Village posted on November 20, 2023 | under News, Tribal News & Stories
  • Rock & Brews team Celebrates the Groundbreaking of their new Rock & Brews Restaurant and Concert Bar at Ilani posted on November 29, 2023 | under News, Tribal News & Stories
  • Experience Unforgettable Holiday Celebrations at Palms Casino Resort posted on December 5, 2023 | under News, Tribal News & Stories
  • Princess Cruises Goes “All-In” With Its Largest Casino Ever Debuting on New Sun Princess posted on November 28, 2023 | under News, Supplier News

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