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HomeAuthorsSteve Browne

Articles by Steve Browne

Steve Browne
Steve Browne
 
Articles

The Hospitality Professional: Part Two

October 8, 2020 Steve Browne

Okay, class, hunker down and pay attention … It’s time for your second lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from […]

Articles

The Hospitality Professional: Part One

July 13, 2020 Steve Browne

So, there I was, driving in my car. It was a dark and stormy night! Okay, so it wasn’t stormy, and it wasn’t even dark yet, just one of those pleasant late-spring evenings with the […]

Guest Service

Can You Smile Beneath that Mask?

April 13, 2020 Steve Browne

Guest Service in the Time of The Coronavirus Tough times are these, but then, I don’t need to tell you that sitting on your shut-down property with your team members all out on leave, paid […]

Slot Ambassador
Host & Player Development

The Important Role of a Slot Ambassador

January 19, 2020 Steve Browne

Don’t let technology replace the human element on our floors Have you downsized your floor team members in the face of ever-increasing technology? Even more importantly, are you still running your casino floor the same […]

Host & Player Development

Laments From a Modern Day Casino Host

October 7, 2019 Steve Browne

Somebody somewhere decided to buy the play from our guests Yesterday I called up one of my players. He lives across the country. With the approaching onslaught of winter, it’s time for the snowbirds to […]

Host & Player Development

Integrating Your Loyalty Club and Player Development Function

July 11, 2019 Steve Browne

Why this is critical to your organization’s growth It’s not rocket science. No, it’s not. Nor is it a rocket ship. It is not a cure for disease, or a solution to global warming. It […]

Articles

What Are You Giving Back…

July 3, 2018 Steve Browne

In exchange for the losing bet? Not only is it long-time Partner’s Steve Browne’s birthday this month, he is fast approaching his 20th anniversary with Raving. Slowing down? Not exactly! He’s been with clients all […]

TG&H Magazine Digital Edition

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