I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how […]
Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business […]
As I look to 2024, I feel a sense of excitement and optimism in the air as we approach the New Year and all it will bring. Our industry is always leading innovation, whether in […]
By James Siva Though the legislative session in California is over and we are now well past the deadline for the governor to sign or veto legislation, it is a busy time for CNIGA. We […]
Welcoming travelers from international markets frequently involves building strong relationships within the travel trade network. A casual approach to attracting this business can quickly lead to frustration and failure. Use the following checklist and select […]
Casino mathematics is a critical aspect of surveillance operations in casinos, serving as the cornerstone for understanding various key metrics like handle, drop, win, and hold percentages. These formulas are instrumental in evaluating the performance […]
The Peter Principle is a term coined by Canadian Educator Laurence J. Peter meaning, “an observation that the tendency in most organizational hierarchies, such as that of a corporation, is for every employee to rise […]
As we leap into 2024, there are many challenges we are all facing to keep our entertainment programs healthy and productive. The general state of the overall economy and the crazy politics, both nationally and […]
Looking forward to 2024, one area that has been on my mind is “Re-establishing our business relationships.” We all know what we endured during the COVID-19 period. Yes, to a large extent we’ve gotten back […]
Are branding and marketing one in the same? Marketing is certainly an all-encompassing process that takes on many faces. But many perceive branding as putting a logo on everything and having a jingle and slogan […]
“I APPRECIATE YOU” That’s what I heard from the young kid getting my popcorn, pretzel, and Junior Mints before my family and I went to see 1989’s Christmas Vacation on the big screen last weekend. There was […]
Sponsored Content by Relay Casinos face unique challenges in their daily operations, from managing sprawling floor plans to ensuring high-stakes security. Effective communication is crucial, and it’s time to consider a solution that sets your […]
Raise your hand if you love the holidays. Okay, raise your other hand if you dread the holidays. Right now, I look like I’m being held up by a bank robber. You? Honestly, I would […]
Sponsored Content by iPost In an era where digital communication is pivotal, Native casinos face an unexpected hurdle as we enter 2024 and beyond. Over 36 cloud vendors have prohibited these establishments from using their […]
The WIGA Scholarship Program Gala & Auction was a vibrant celebration resonating with a powerful message of investing in the future for upcoming generations. The gathering held at ilani this past Saturday, November 18, […]
My brother Gil told me the other day, “I think it is so cool, sis, that you don’t work for a corporation; you get to meet the coolest people, and what you do really makes […]
Sponsored Content by QCI In the dynamic world of player development, understanding and meeting individual player needs is crucial. It’s more than just knowing players; it’s about offering tailored experiences. Quick Custom Intelligence (QCI) is […]
We kick off November honoring Native American Heritage Month with a very special guest on TG&H On Air. Sean Sherman is an award-winning chef, educator, author, and activist. Chef Sean’s story is just the first […]
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