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Your Five-Step Service Walkabout
It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto […]
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Three Tips for Getting Through Budget Season
Hi everyone – it’s Chris Archunde from Raving, and today I’m talking about my three tips for getting through budget season. When we as marketers have a strong understanding of how our budget impacts other […]
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Drilling Down: The Imperative Role of Data Analysis in Modern Surveillance Operations
The transition from traditional to modern surveillance methods has been a vital turning point in ensuring the safety of property and assets, particularly in industries like gaming. With the advent of more sophisticated technology and […]
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Technology Alone Won’t Save Your Hospitality Department
With the lack of knowledgeable staff, not to mention warm bodies that want to work, you might think that the solution is to build an app, and avatar or a kiosk that replaces the need […]
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The ROI of the Human Touch
In today’s casino environment the focus always revolves around increasing ROI, ADT, ADW and whatever acronym that says were making more money. Adding on whatever fee we can find or increasing the house advantage on […]
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Strategic Planning for 2024 and Beyond
In the new era post COVID, the concert industry is in a state of flux. Here are some essential insights covering what you need to know for your entertainment strategy in 2024 and beyond. From […]
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Everything Everywhere All at Once is a Movie, not a Blueprint for Hosts
During a session at this summer’s Host and Player Development Conference, we were talking about all the things a host must focus on to be successful. The question was asked, “How am I supposed to […]
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Seek to Find the Highest Purpose in Life and Work
Ever watch “The Antiques Road Show?” People bring in their old, dusty stuff from the attic and ask an appraiser if it is worth anything. Most of the time, it is just old junk but […]
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Do you Have a Guest Loyalty, or Disloyalty Program?
As casino marketers, our primary goal is driving profitable, and incremental revenue. The casino loyalty program, or players club, is an important element of our success in that endeavor. However, when was the last time […]
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Can Your Club Members Pick You Out of a Crowd?
Raving’s national research of casino player clubs indicates that at least 25% of players think all clubs are about the same. What percent of your club members can’t differentiate your club from your competitors? Or, […]
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California Nations Indian Gaming Association Fall Update
By Chairman James Siva, CNIGA As the summer heads into fall, and the California Legislature nears the end of its session, the California Nations Indian Gaming Association is active on the legislative front. In June, […]
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Celebrating Land and Location in Cultural Heritage and Tribal Tourism
The Yurok Tribe’s enviable location amidst the California Redwoods sets the stage for incomparable hospitality experiences. In Yurok country, everything is so big, it’s not difficult to picture yourself in the center of the world. […]
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Five Ways to Improve and Optimize Accounting and Financial Processes at Your Tribal Casino
Sponsored Content by Wipfli What do most GMs and CFOs ask for when it comes to accounting and financial processes, especially for high-volume casinos? Survey says: Speeding up time to close. Simplifying multi-entity accounting practices. […]
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Top 5 Slot Machine Feature Trends
Sponsored Content by Velvix In the realm of casino gaming, manufacturers, both seasoned veterans and innovative newcomers, are revolutionizing the aesthetics, functionality, and overall experience of slot machines. The pursuit of creating the next groundbreaking […]
Highlights & Opinions
IGA Mid-Year Conference 2023: Insights and Innovations in the Tribal Gaming Community
The Indian Gaming Association’s Mid-Year Conference & Expo held at Foxwoods Casino Resort on September 12 to 14, 2023 served as a meeting place for leaders in the Tribal gaming community. This year’s event honored […]
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The Impact of Higher Education on Employee Retention
In this week’s interview we caught up with Patrick Horning, National Tribal Strategic Alliance Executive, for the University of Phoenix. In this video Patrick talks about their Tribal Strategic Alliance Agreement (TSAA) program and how […]
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The Changing “Ask” of Labor and How Our Industry is Reacting
Hello class … tell me what you did this summer! Your paper is due at the end of the week. Yes, folks, Labor Day has arrived. I see kids standing at the bus stop, many […]