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HomeArticlesMarketing & Loyalty

Marketing & Loyalty

Marketing & Loyalty

When a Large Market Segment Becomes a Problem

April 17, 2020 Tom Osiecki

What happens when Baby Boomers stay home? What happens when a dominant cohort in the gaming industry becomes hesitant to visit casinos and resorts? Boomers are a key market driver among target segments in the […]

Marketing & Loyalty

Digital and Social Media Team Members

April 17, 2020 Justin Shank

How these essential employees help communicate and create ways to engage with your local and online communities Our industry is effectively shut down and yet it’s extremely hard to quiet the noise, and focus on […]

Marketing & Loyalty

You Now Have the Opportunity to Be Bold and Hit RESET

April 13, 2020 Steve Dahle

Move those back burner marketing projects forward With most US casino operations having been closed for three or more weeks now, you’ve probably been through extensive org chart reviews, difficult furlough decisions, and multiple calls […]

Marketing & Loyalty

Ideas to keep your players, team members and community engaged while you’re closed!

March 31, 2020 Daniel Wood

Create in home entertainment for everyone in your database that will drive a visit when you re-open The past few weeks has shaken the gaming industry along with practically every other industry across the nation. […]

Marketing & Loyalty

Keeping your employees close when they’re away…

March 31, 2020 Mark Astone

How to quickly set up cost effective communication channels As many of you have moved to limited hours or have closed, it’s important to keep the line of communication open with your employees. Constant communication […]

Marketing & Loyalty

A New Dynamic for Casino Marketers

March 31, 2020 Tom Osiecki

In this uncertain world created by the Coronavirus attack, one thing is for sure…market conditions and marketing will be very different when the gaming industry starts up again. It will not be productive to blindly […]

Marketing & Loyalty

More 2020 Advertising and Marketing Trends for Tribal Gaming

March 23, 2020 Mark Astone

How OTT (Over-The-Top) can benefit casino advertisers There’s no doubt that 2020 has arrived with new advertising and marketing trends that will carry us into the next decade. The last decade has seen a shift […]

Guest Service

Social Media as Guest Service

March 23, 2020 Justin Shank

Seven questions for your operation Casino marketers agree that social media is a powerful marketing tool to reach our players. We create content and advertisements to enhance our brand awareness and share information with our […]

Marketing & Loyalty

The Promotions Magic Number

March 23, 2020 Tom Osiecki

Marketers, how to stop doing the same programs over and over again What’s the magic number? The casino marketing magic number is 365/24/7. You market your property 24/7 for 365 days a year. Time doesn’t […]

Photo of light bulbs with shining fibers in a shape of CHANGE MANAGEMENT concept related words isolated on black background
Marketing & Loyalty

Change Strategy Meets the Pit Bull

March 3, 2020 Tom Osiecki

Advice for marketing change agents Change is challenging. New is hard. Marketing is often performed at the edges, where the new and exciting are introduced to motivate a response. Change can be a new kind […]

Marketing & Loyalty

The Lighter Side of Research

February 19, 2020 Deb Hilgeman

Ten studies that will leave you scratching your head in disbelief Researchers are inquisitive people. I mean, that’s pretty much what our professional purpose in life is – asking questions to find answers. Many studies […]

Marketing & Loyalty

Marketing Bench-Building Mentoring Hacks

January 19, 2020 Tom Osiecki

How to conjure your inner Yoda and other really cool mentors If you’re leading a marketing team, you have a problem. As you gaze at your team and smile at their skills and experience, you […]

Marketing & Loyalty

Why Smart Research Is Critical to Your Success

January 19, 2020 Mark Astone

Ask the right questions before you spend your ad dollars Most businesses recognize that researching and developing a strategic plan is crucial for success, but are they being smart about their research? Is their research […]

Marketing & Loyalty

Best Practices for Email Marketing

November 4, 2019 Tami Jones

Why email marketing is a never-ending exercise in trial and error As high-tech as we’ve all become, emails from my favorite casinos still end up in my SPAM folder or end up looking wonky on […]

Marketing & Loyalty

Advertising and Marketing Trends and Tools

October 28, 2019 Mark Astone

How Tribal Gaming Operators will Drive ROI in 2020 As marketers, we always tout the ability to react quickly to changing trends and environments. Part of this is not only looking at the past, but […]

Marketing & Loyalty

Apply Moneyball Marketing at Your Mature Property

October 7, 2019 Tom Osiecki

How to create successful marketing strategies and avoid wasted resources I’m lucky enough to travel the country and help casino companies revive their marketing strategies and departments. It’s a gratifying opportunity to help nice people […]

Marketing & Loyalty

Spend More of Your Marketing Budget on Digital

October 7, 2019 Justin Shank

Foundations of a Strong Digital Marketing Footprint Building your digital marketing footprint can seem like a daunting task, and there are a lot of considerations in the process. New casinos, hotels and Tribal enterprises – […]

Marketing & Loyalty

Your Website – Is It Working for You or Against You?

September 16, 2019 Mark Astone

Don’t “set and forget” your most responsive medium Hard to remember life before the Internet. But I do. Fast forward a couple decades and many light years through the digital technology universe, and today your […]

Marketing & Loyalty

How an Inch Can Save You Thousands on Your Direct Mail

September 13, 2019 Lorrie Hellekson

Cost-saving tips that you might be missing First, let’s make something clear. The post office will mail just about anything. For a price, that is. So just because your customers are receiving your direct mail […]

Marketing & Loyalty

Spend More of Your Marketing Budget on Digital

September 11, 2019 Justin Shank

Foundations of a Strong Digital Marketing Footprint Building your digital marketing footprint can seem like a daunting task, and there are a lot of considerations in the process. New casinos, hotels and Tribal enterprises – […]

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TG&H Magazine Digital Edition

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