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News Ticker
  • Incredible Technologies to Enter Historical Horse Racing Gaming Segment
  • Gaming Laboratories International (GLI®) Named Best Laboratory in SAGSE Awards 2020  
  • Strengthening Small Businesses in the Pacific Northwest
  • Angel Of The Winds Casino Resort Welcomes Odin, the Stillaguamish Tribal Police Department’s Police Dog
  • U.S. News & World Report Recognizes Casino Del Sol as One of Arizona’s Best Hotels
  • JCM Global Upgrades Award-winning ICB Intelligent Cash Box System at Two Sac & Fox Nation Casinos
  • Rush Street Interactive Announces Fourth Quarter and Year-End 2020 Earnings Release Date
  • U.S. states are failing to track COVID-19 data for Native people, report says
  • KlasRobinson Q.E.D., Inc. releases the updated “Healing Tribal Economies” white paper
  • AGS’ STARWALL x ORION Immersive Video Canvas Surpasses 350 Games
HomeAuthorsDaniel Wood

Articles by Daniel Wood

Daniel Wood
Daniel Wood
 
Marketing & Loyalty

Ideas to keep your players, team members and community engaged while you’re closed!

March 31, 2020 Daniel Wood

Create in home entertainment for everyone in your database that will drive a visit when you re-open The past few weeks has shaken the gaming industry along with practically every other industry across the nation. […]

Host & Player Development

Prospecting Strategies for Player Development

July 1, 2019 Daniel Wood

Five steps to finding “new” guests using the phone The debate among Player Development teams will always be a challenge: what is the best use of my time? Nurturing existing relationships or finding “new” guests? […]

Host & Player Development

Effective Time Management and Accountability for Player Development

April 1, 2019 Daniel Wood

Taking a page out of parenting five boys Over the past 15 years, I have been extremely impressed by the time management and accountability that my wife has implemented in our home with our five […]

Host & Player Development

Predictable Growth for PD

October 1, 2018 Daniel Wood

How to prospect new business by using the phone Lead prospecting is one of the most challenging aspects of any sales organization. It always has been, and likely always will be. Why is that? Because […]

Host & Player Development

When We Blow the Expectation of Excellent Service Even Before Our Guests Step Through Our Doors

July 3, 2018 Daniel Wood

Are you providing 5-star standards when your phone rings? “OPERATOR!” I yell into the automated system. I punch ZERO. ZERO. ZERO. “Sorry, I don’t understand,” says the mechanical voice. One of my biggest pet peeves […]

Host & Player Development

Getting Through to Your Guests

April 2, 2018 Daniel Wood

How to avoid the dreaded appearance of “telemarketing” or “spam” calls A good friend of mine recently told me, “I never answer my home phone, since now I’m afraid that it’s just a spam call. […]

Host & Player Development

Utilizing an Additional Channel of Contact for Better Results

January 1, 2018 Daniel Wood

How to utilize your staff to drive more trips and impact flat revenues Casino executives often devote most of their resources to top-end players, while devoting fewer resources to lower valued players, thus missing out […]

TG&H Magazine Digital Edition

Latest News

  • Frank Kennedy of Four Winds Casinos to join Kambi webinar on the tribal sports betting opportunity
    March 3, 2021
  • Foxwoods Resort Casino Reopens Poker, Rainmaker Casino, Live@Atrium Bar and Topgolf Swing Suite
    March 3, 2021
  • New System in Place to Enhance Security at Potawatomi Hotel & Casino
    March 1, 2021
  • Snoqualmie Tribe and Casino Partner With Peacekeeper Society to Provide Food and PPE to Local Families
    February 27, 2021
  • Live racing returns to Cherokee Casino Will Rogers Downs March 22-May 26
    February 27, 2021

Popular Posts

  • The Largest Expansion in the Southwest — Choctaw Nation of Oklahoma posted on January 26, 2021 | under Articles, Highlights & Opinions, Project Development
  • Creating a Best-in-Class Sportsbook Customer Experience posted on March 3, 2021 | under Articles, Gaming Operations, Sponsored Content, Technology
  • Foxwoods Resort Casino Reopens Bingo Hall posted on August 28, 2020 | under News, Tribal News & Stories
  • Choctaw Casino Durant expansion with Tutor Perini and JCJ Architecture posted on January 26, 2021 | under Videos
  • How Your Players Club Can Become Your Secret Sales Weapon posted on January 26, 2021 | under Articles, Marketing & Loyalty

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