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News Ticker
  • Country Star Tracy Byrd to Perform at Angel of the Winds Casino Resort
  • Oneida Nation Enterprises to Increase Starting Pay for Cooks to an Industry-Leading $20 an Hour
  • Bryan Stanbridge, Director of Planning and Analysis, Saracen Casino Resort: “We are excited to begin using Quick Custom Intelligence’s Enterprise Platform.”
  • NBA Joins AGA’s Have A Game Plan.® Bet Responsibly.™ Public Service Campaign
  • Florida resident hits life-changing $1.29M jackpot at Cherokee Casino & Hotel Roland
  • Monterey Park Victims’ Fund Receives $100,000 Contribution From Pechanga
  • Cage Warriors Announce Sycuan Casino Resort Partnership, Initial CW 149 Fighters
  • Foodie Festival Season Kicks Off With Pechanga’s Chocolate Decadence & Wine Fest
  • Potawatomi Casino Hotel Sportsbook Set to Replace Northern Lights Theater, Fire Pit Sports Bar & Grill
  • Collective Soul to ‘Shine’ Some Rock ‘n’ Roll on Northern Quest Resort & Casino’s 2023 Fall Concert Lineup
HomeAuthorsDaniel Wood

Articles by Daniel Wood

Daniel Wood
 
Marketing & Loyalty

Ideas to keep your players, team members and community engaged while you’re closed!

March 31, 2020 Daniel Wood

Create in home entertainment for everyone in your database that will drive a visit when you re-open The past few weeks has shaken the gaming industry along with practically every other industry across the nation. […]

Host & Player Development

Prospecting Strategies for Player Development

July 1, 2019 Daniel Wood

Five steps to finding “new” guests using the phone The debate among Player Development teams will always be a challenge: what is the best use of my time? Nurturing existing relationships or finding “new” guests? […]

Host & Player Development

Effective Time Management and Accountability for Player Development

April 1, 2019 Daniel Wood

Taking a page out of parenting five boys Over the past 15 years, I have been extremely impressed by the time management and accountability that my wife has implemented in our home with our five […]

Host & Player Development

Predictable Growth for PD

October 1, 2018 Daniel Wood

How to prospect new business by using the phone Lead prospecting is one of the most challenging aspects of any sales organization. It always has been, and likely always will be. Why is that? Because […]

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Host & Player Development

When We Blow the Expectation of Excellent Service Even Before Our Guests Step Through Our Doors

July 3, 2018 Daniel Wood

Are you providing 5-star standards when your phone rings? “OPERATOR!” I yell into the automated system. I punch ZERO. ZERO. ZERO. “Sorry, I don’t understand,” says the mechanical voice. One of my biggest pet peeves […]

Host & Player Development

Getting Through to Your Guests

April 2, 2018 Daniel Wood

How to avoid the dreaded appearance of “telemarketing” or “spam” calls A good friend of mine recently told me, “I never answer my home phone, since now I’m afraid that it’s just a spam call. […]

Host & Player Development

Utilizing an Additional Channel of Contact for Better Results

January 1, 2018 Daniel Wood

How to utilize your staff to drive more trips and impact flat revenues Casino executives often devote most of their resources to top-end players, while devoting fewer resources to lower valued players, thus missing out […]

TG&H Magazine Digital Edition

Latest News

  • Betfred at Mohegan Sun Sportsbook Announces Opening Date, February 9
    February 6, 2023
  • Deana Scott, CEO of Raving, “We are excited to have Andrew Cardno speaking at Raving NEXT about the importance of tribal data sovereignty.”
    January 31, 2023
  • Mohegan Named Casino Operator for Soloviev Group’s NYC Casino Bid
    January 31, 2023
  • John Cafferty & the Beaver Brown Band Rock Northern Quest Resort & Casino’s Stage in the Spring
    January 30, 2023
  • AGS Appoints Industry Veteran and Lead Independent Director Adam Chibib as Chairman of the Board
    January 27, 2023

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