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  • Hot Off the Tracks, Cash Express LegendTM by Aristocrat Gaming is Now Live on Casino Floors
  • Schatz Marks Missing and Murdered Indigenous Women Awareness Week, Calls for More Urgency to Address Ongoing Crisis
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Home2020April

Month: April 2020

Marketing & Loyalty

When a Large Market Segment Becomes a Problem

April 17, 2020 Tom Osiecki

What happens when Baby Boomers stay home? What happens when a dominant cohort in the gaming industry becomes hesitant to visit casinos and resorts? Boomers are a key market driver among target segments in the […]

Marketing & Loyalty

Digital and Social Media Team Members

April 17, 2020 Justin Shank

How these essential employees help communicate and create ways to engage with your local and online communities Our industry is effectively shut down and yet it’s extremely hard to quiet the noise, and focus on […]

No Picture
Tribal News & Stories

Snoqualmie Tribe and Casino Provide Meals to Snoqualmie Valley Organizations

April 16, 2020 Tribal Gaming & Hospitality

4,000 Frozen Meals Help Provide Safety Net for Those in Need In the midst of our ongoing, shared health crisis, the Snoqualmie Indian Tribe and Snoqualmie Casino have worked to source 4,000 frozen meals that […]

No Picture
Tribal News & Stories

Southern California’s San Manuel Tribe elects Ken Ramirez as chairman

April 16, 2020 Tribal Gaming & Hospitality

Kenneth Ramirez, who served five terms as tribal secretary for the San Manuel Band of Mission Indians, was sworn in Tuesday as the Southern California tribe’s new chairman. Ramirez replaces Lynn Valbuena, who served three […]

No Picture
Supplier News

Scientific Games says it has cut costs by $100 million for the second quarter

April 15, 2020 Tribal Gaming & Hospitality

Scientific Games said it was slicing costs in the second quarter by $100 million as the Las Vegas-based gaming equipment provider deals with lost revenues and cash flow due to the COVID-19 coronavirus pandemic. In […]

No Picture
Supplier News

SBA revises guidelines on forgivable loans, but AGA calls the resolution a ‘half-measure’

April 15, 2020 Tribal Gaming & Hospitality

The Small Business Administration revised its guidelines Tuesday covering small companies that service the casino industry, allowing certain businesses to apply for part of $349 billion in forgivable Paycheck Protection Program loans. However, the American […]

No Picture
Supplier News

AGA Statement on Revised Paycheck Protection Program Guidelines

April 14, 2020 Tribal Gaming & Hospitality

American Gaming Association President and CEO Bill Miller released the following statement on the revised interim regulatory guidelines that the Small Business Administration issued today for the Paycheck Protection Program: “The Small Business Administration (SBA) today released revised […]

No Picture
Tribal News & Stories

Join the Department of the Interior for a Tribal Leader Conference Call on Wednesday, April 15, 2020 regarding the Distribution of CARES Act BIA and BIE Funding

April 14, 2020 Tribal Gaming & Hospitality

Today, April 13, 2020, the Department of the Interior announced plans for the distribution of $522 million in CARES Act resources for coronavirus (COVID-19) prevention, preparedness, and response in American Indian and Alaska Native communities. […]

Tribal News & Stories

Wind Creek Hospitality Looks Back on 35 Years of Progress

April 14, 2020 Tribal Gaming & Hospitality

Poarch Creek Indian Gaming continues growth and success PCI Gaming d/b/a Wind Creek Hospitality (WCH) commemorates its 35th anniversary this month. The gaming entity of the Poarch Band of Creek Indians (PCI or the Tribe) […]

Security

Safer and Easier ID Scanning During Coronavirus

April 14, 2020 Tribal Gaming & Hospitality

Denis Petrov, CEO of IDScan.net At IDScan.net, we envision a safer and smarter world. In many cases, technology can fall into the “nice-to-have” category, but we don’t consider tools to increase safety and security as […]

Leadership & HR

Five Tips to Create a PR Crisis Management Plan

April 13, 2020 Tom Osiecki

Avoid negative communication consequences when your casino reopens The entire casino industry shut down over three weeks ago. As operations were shutting down, marketing departments were challenged to coordinate with key management to get the […]

Guest Service

Can You Smile Beneath that Mask?

April 13, 2020 Steve Browne

Guest Service in the Time of The Coronavirus Tough times are these, but then, I don’t need to tell you that sitting on your shut-down property with your team members all out on leave, paid […]

Marketing & Loyalty

You Now Have the Opportunity to Be Bold and Hit RESET

April 13, 2020 Steve Dahle

Move those back burner marketing projects forward With most US casino operations having been closed for three or more weeks now, you’ve probably been through extensive org chart reviews, difficult furlough decisions, and multiple calls […]

Data Analytics Players Club
Data Analytics

Generating Additional Revenue Through Data Analytics – Players Club

April 13, 2020 Lynette O'Connell

Focus on players club Players clubs are the heartbeat of casinos. Their greatest value is the ability to identify unique guests and to measure and understand their individual behaviors. To have a successful players club, […]

Tribal News & Stories

Statement By The Table Mountain Rancheria Tribal Council and Casino Board of Directors

April 13, 2020 Tribal Gaming & Hospitality

The Table Mountain Rancheria Tribal Council and Casino Board of Directors have jointly agreed to extend the temporary closure of our tribal casino, originally effective from March 16 to a tentative date of April 12, […]

No Picture
Supplier News

Culinary leader rips casino industry for not stepping up during pandemic

April 13, 2020 Tribal Gaming & Hospitality

By John L. Smith, CDC Gaming Reports The head of the nation’s largest service employees union on Thursday blasted MGM Resorts International and Caesars Entertainment for not “stepping up” and doing more to help thousands […]

No Picture
Supplier News

XFL suspends operations, lays off employees

April 13, 2020 Tribal Gaming & Hospitality

The XFL has suspended operations and laid off its employees. XFL workers were told of the layoffs during an in-house conference call Friday. After canceling the remainder of its season last month because of the […]

No Picture
Supplier News

Former Nevada gaming regulator: No material reason to block Eldorado-Caesars deal

April 13, 2020 Tribal Gaming & Hospitality

Despite the current closure of the nation’s casino industry due to the COVID-19 coronavirus pandemic, the former chairwoman of Nevada’s Gaming Control Board said she doesn’t see a material reason why regulators would block the […]

No Picture
Supplier News

Gaming manufacturing silenced, so Philadelphia-based KGM turns to medical face shields

April 10, 2020 Tribal Gaming & Hospitality

On a normal day, the manufacturing line at Philadelphia-based KGM Gaming would be producing casino seating, slot bases, millwork, and interior and exterior casino signage products to be used with Ainsworth slot machines. We’re not […]

No Picture
Supplier News

US casino workers: Pay us through the shutdown

April 9, 2020 Tribal Gaming & Hospitality

Casino workers across the country are calling on the gambling industry to pay its laid-off workers their full salary and benefits for the duration of coronavirus shutdowns. In an online conference Thursday, casino workers and […]

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