Can You Smile Beneath that Mask?

Guest Service in the Time of The Coronavirus

Tough times are these, but then, I don’t need to tell you that sitting on your shut-down property with your team members all out on leave, paid or otherwise.

And there will be plenty of articles and suggestions for how to spend that time, cleaning, organizing, working from home to maintain data and to-do lists and preparations for reopening sometime in the future.

But what about service?

What about the service needs of your guests and team members when they return? That’s a good question, and while I don’t have a lot of answers for you at this point, there are a few things I am sure of …

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