In the last TG&H Issue, we talked specifically about how one casino shared their step-by-step success story on team member surveys. You can read the article here. Based on reader feedback and interest, I wanted […]
Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not […]
I did a similar article years ago and felt it was time to revisit the topics and see if anything has changed, especially with the “excitement” of the last few years. I still love […]
In The Beginning Well, we’re not going all the way back to Bugsy, but more toward the corporate era of gaming. Let’s say the early 90s when casino marketing wasn’t especially hard or scientific. Demand […]
Whether you’re on an HR team, senior leadership team or Tribal council, it’s important to have a collective process to start the new year. Raving partner Paula Allen, Tribal citizen of the Jamestown S’Klallam Tribe […]
Spring has arrived, which means the day and night clubs will be in full operation very soon, if not already. With that in mind, I think back to one of Derk Boss, CFE, CPP, CSP’s […]
Article by Karie Luidens for the American Indian Alaska Native Tourism Association Cultural Heritage Tourism, A planner for indigenous tourism professionals The Seminole Tribe of Florida is as deeply rooted in their homeland as the […]
By Travis Thompson, Director of Compliance for River Spirit Casino and Mike Lahiff, CEO and co-founder of ZeroEyes Tribal casinos are an integral part of many communities, providing economic development and entertainment opportunities for their […]
“Everything is going so well! I don’t understand why I am upset,” my client said in a deeply troubled voice. He had risen through a remarkably difficult divorce and was now finding new ways to […]
In today’s casino entertainment, we are challenged by the constant need to expand our horizons just to keep pace with the country’s growth and diversity. The Hispanic audience has exploded, not just in the Southwest, […]
The casino security and surveillance world is much different than it was even ten years ago, let alone 30. We just don’t worry about what we used to. I was speaking to a friend of […]
Dear Bosses, We, your dedicated team members, feel it is far past time for us to share with you some of the ways that we feel let down and unsupported. This letter goes out to […]
The economy is lurching along in fits and starts. Some companies are doing better than expected. Some companies are not. The test all casino and hospitality companies are facing is how to take advantage of […]
In the Why of Sports Betting – Part I, we focused on where sports betting fits into the casino industry. After establishing this as an expansion of the entertainment value experience of the casino, now […]
In the movie Dodgeball, the fictional dodgeball all-star Patches O’Houlihan talks about the “Five D’s of Dodgeball: Dodge, Duck, Dip, Dive and Dodge,” the joke being, of course, that Dodge is mentioned twice. In the […]
Staffing issues are a top challenge faced by most casino companies, especially when labor shortages make the challenge even more critical. That’s why it’s more important than ever for casinos to conduct team member surveys […]
The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]
Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s […]
How’s your player development plan for the new year? You know, the plans for making your player development more targeted towards driving incremental revenue from qualified sales leads … instead of just glad-handing and keeping […]
Raving CEO, Deana Scott Interviews Maryellen Cooke, Talent & Leadership Development Manager, and Marvin Phillips, Casino Resort Director of Information Technology, Akwesasne Mohawk Casino Resort It was March of 2020 and Akwesasne Mohawk Casino Resort, […]
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