Summer 2020 Videos Message from NIGA – Summer Edition 2020 – With Chairman Ernie Stevens, Jr. Reopening Player Trends and Marketing Strategies Leadership in Action: Do Your Team Members Feel Excited to Be Back and Safe? Highlights & Opinions People Who Inspire Us: The Cache Creek Casino Resort Wardrobe Department What We’ve Learned and Where We’re Going Construction Spotlight: Emerald Queen Casino The Top Five Questions Facing Oklahoma’s Tribal Casinos Articles What Operations Will Survive and Thrive in the Near and Long-Term? By Kevin Huddleston Articles, Finance & Compliance We’re Open! Is It Time to Celebrate Reopening or Plan for a Bumpy Road Ahead? By Mark Astone Articles, Marketing & Loyalty Using Research to Guide Decisions in the New Normal By Deb Hilgeman Articles, Research How Can We Distinguish Our Casinos as the Place to Be? By Dan Stromer Articles, Gaming Operations, Marketing & Loyalty Hospitality Review from the Guest’s Perspective By Brett Magnan Articles, Hospitality The Pizza Proposition and the Big Lebowski’s Rug By Tom Osiecki Articles, Marketing & Loyalty Are You Approaching Your Analytics Systematically? By Lynette O'Connell Articles, Data Analytics The Hospitality Professional: Part One By Steve Browne Articles, Guest Service Re-Evaluating Surveillance (After the Pandemic) By Jennifer Boss Articles, Security Leadership During Tornadoes, a Pandemic and Compact Negotiations By Christine Faria Articles, Gaming Operations, Leadership & HR Results ARE Beliefs By Stephanie Somanchi Articles, Leadership & HR When and How Do We Introduce Our Entertainment Programs By Houston Productions Articles, Entertainment