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News Ticker
  • Sycuan Casino Resort Earns Multiple Awards and Community Recognition
  • Yocha Dehe Wintun Nation Calls for Fair Review of Vallejo Mega-Casino Proposed by Scotts Valley
  • JCM Global Upgrades The Skagit Casino Resort with iVIZION Bill Validators, ICB Intelligent Cash Box System, DSS Digital Signage Solution
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  • Ainsworth and Zynga Bring Popular Land-based Slot Game Series San Fa to Social Casino Players With Exclusive Launch on Hit It Rich!
  • SBC Summit on Track to Welcome 30,000 Attendees to Lisbon
  • Pat Green to Perform at Comanche Red River Hotel Casino
HomeVideos

Videos

Articles

Why Combining Leadership and Lean Six Sigma Training is the Best Tool Today

March 15, 2024 Jeff Gray

Christine Faria In the last couple of years, we’ve talked a lot about the Lean Six Sigma program. Recently you did a session at the Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference where […]

Articles

Cybercrime, Cyber Security, and Surveillance Operations

March 15, 2024 Derk Boss

There has been an increasing number of incidents occurring at casino properties involving cybercrime. Recent attacks have included gaining unauthorized entry into a gaming property’s computer system and gaining access to sensitive information that is […]

Marketing & Loyalty

Just Released Study: How Non-Gaming Experiences Are Transforming Casinos & Winning Over a Younger Demographic

February 13, 2024 Tribal Gaming and Hospitality

In recent years, we’ve seen the role of non-gaming activities at a casino become increasingly important across all generations, especially among Millennials and Gen Z. Because of this shift, LaneTerralever (LT) has conducted a national […]

Articles

Order Taker or Professional Sales Server?

December 22, 2023 Brett Magnan

Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]

Articles

What Are You Giving Back …

December 21, 2023 Steve Browne

TG&H Readers: We’ve had requests to rerun this classic article from Raving’s Mister Browne. Yes, it’s circulated every department for the last … twenty years! And although technology may change, people may change, properties may […]

Articles

Casino Del Sol Appoints Jacqueline Martinez as Director of Community Relations

December 21, 2023 Christine Faria

Special thanks to Jacqueline Martinez, Casino Del Sol’s newly appointed Director of Community Relations for taking time to chat with TG&H. We received news of her appointment last year (see following press release) and got […]

Articles

The Question of Outsourcing at Your Property

December 21, 2023 Chris Archunde

Outsourcing … when is the time to call in the experts to provide your organization with the tools needed to cross the finish line again and again?  Answer … there’s no time like the present. […]

Articles

How to Deal with Stress and Difficult Guests

December 21, 2023 Janet Hawk

I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how […]

Articles

Overcoming the Service Gap – First Steps

December 21, 2023 Mason Gray

Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business […]

Leadership & HR

Are You Feeling Grateful or Guilty This Holiday Season?

December 11, 2023 Christine Faria

Raise your hand if you love the holidays. Okay, raise your other hand if you dread the holidays. Right now, I look like I’m being held up by a bank robber. You? Honestly, I would […]

Special Features

WIGA Scholarship Program Gala & Auction 2023 – Investing in Future Generations

November 20, 2023 Tribal Gaming and Hospitality

  The WIGA Scholarship Program Gala & Auction was a vibrant celebration resonating with a powerful message of investing in the future for upcoming generations. The gathering held at ilani this past Saturday, November 18, […]

Gaming Operations

Kambi Answers: What Distinctive Factors Must Tribal Casinos Consider When Establishing a Sports Betting Operation?

October 18, 2023 Kambi

Sponsored by Kambi TG&H stopped by Kambi‘s booth at #G2E and spoke with David Bretnitz about their approach to building strong trust-based partnerships with tribal clients and what to look forward to in 2024. Sports betting can play a […]

Videos

Ainsworth Showroom Live! G2E 2023

October 16, 2023 Ainsworth

TG&H presented Ainsworth Showroom Live from the tradeshow floor to give casino operators a closer look at the games on display at G2E 2023. Enjoy this innovative way to bring the tradeshow floor to your […]

Gaming Operations

Diverse Products for Online and Brick-and-Mortar Casinos: Deron Hunsberger – Ainsworth on TG&H On Air

October 16, 2023 Ainsworth

During G2E 2023, Deron Hunsberger, President – North America, Ainsworth, chatted with Raving CEO & Owner Deana Scott about how the company is evolving to meet the industry’s future landscape. “Ainsworth has made a significant […]

Security

Facial Recognition and Artificial Intelligence: Henry Valentino of eConnect on TG&H On Air

October 16, 2023 eConnect

“Facial recognition is where you can get a real return investing in AI,” shares Henry Valentino of eConnect from their Innovation Lab during the Global Gaming Expo (G2E) last week in Las Vegas. As technology […]

Articles

Reputation Management

September 23, 2023 Justin Shank
Articles

Walking the Walk: Using Gemba Walks to Optimize Your Gaming & Hospitality Business

September 23, 2023 Mason Gray

Chris Faria: Hey everyone, it’s Chris here from Tribal Gaming and Hospitality Magazine. Welcome to another special edition of TG&H On Air. We are speaking with Mason and Jeff Gray, Raving’s Business Optimization team. Your […]

Articles

Your Five-Step Service Walkabout

September 23, 2023 Steve Browne

It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto […]

Articles

Desert Diamond 30th Anniversary

September 23, 2023 Christine Faria
Articles

Three Tips for Getting Through Budget Season

September 23, 2023 Chris Archunde

Hi everyone – it’s Chris Archunde from Raving, and today I’m talking about my three tips for getting through budget season. When we as marketers have a strong understanding of how our budget impacts other […]

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TG&H Magazine Digital Edition

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