Articles
Order Taker or Professional Sales Server?
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
Videos
Articles
What Are You Giving Back …
TG&H Readers: We’ve had requests to rerun this classic article from Raving’s Mister Browne. Yes, it’s circulated every department for the last … twenty years! And although technology may change, people may change, properties may […]
Articles
Casino Del Sol Appoints Jacqueline Martinez as Director of Community Relations
Special thanks to Jacqueline Martinez, Casino Del Sol’s newly appointed Director of Community Relations for taking time to chat with TG&H. We received news of her appointment last year (see following press release) and got […]
Articles
The Question of Outsourcing at Your Property
Outsourcing … when is the time to call in the experts to provide your organization with the tools needed to cross the finish line again and again? Answer … there’s no time like the present. […]
Articles
How to Deal with Stress and Difficult Guests
I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how […]
Articles
Overcoming the Service Gap – First Steps
Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business […]
Leadership & HR
Are You Feeling Grateful or Guilty This Holiday Season?
Raise your hand if you love the holidays. Okay, raise your other hand if you dread the holidays. Right now, I look like I’m being held up by a bank robber. You? Honestly, I would […]
Special Features
WIGA Scholarship Program Gala & Auction 2023 – Investing in Future Generations
The WIGA Scholarship Program Gala & Auction was a vibrant celebration resonating with a powerful message of investing in the future for upcoming generations. The gathering held at ilani this past Saturday, November 18, […]
Gaming Operations
Kambi Answers: What Distinctive Factors Must Tribal Casinos Consider When Establishing a Sports Betting Operation?
Sponsored by Kambi TG&H stopped by Kambi‘s booth at #G2E and spoke with David Bretnitz about their approach to building strong trust-based partnerships with tribal clients and what to look forward to in 2024. Sports betting can play a […]
Videos
Ainsworth Showroom Live! G2E 2023
TG&H presented Ainsworth Showroom Live from the tradeshow floor to give casino operators a closer look at the games on display at G2E 2023. Enjoy this innovative way to bring the tradeshow floor to your […]
Gaming Operations
Diverse Products for Online and Brick-and-Mortar Casinos: Deron Hunsberger – Ainsworth on TG&H On Air
During G2E 2023, Deron Hunsberger, President – North America, Ainsworth, chatted with Raving CEO & Owner Deana Scott about how the company is evolving to meet the industry’s future landscape. “Ainsworth has made a significant […]
Security
Facial Recognition and Artificial Intelligence: Henry Valentino of eConnect on TG&H On Air
“Facial recognition is where you can get a real return investing in AI,” shares Henry Valentino of eConnect from their Innovation Lab during the Global Gaming Expo (G2E) last week in Las Vegas. As technology […]
Articles
Articles
Walking the Walk: Using Gemba Walks to Optimize Your Gaming & Hospitality Business
Chris Faria: Hey everyone, it’s Chris here from Tribal Gaming and Hospitality Magazine. Welcome to another special edition of TG&H On Air. We are speaking with Mason and Jeff Gray, Raving’s Business Optimization team. Your […]
Articles
Your Five-Step Service Walkabout
It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto […]
Articles
Articles
Three Tips for Getting Through Budget Season
Hi everyone – it’s Chris Archunde from Raving, and today I’m talking about my three tips for getting through budget season. When we as marketers have a strong understanding of how our budget impacts other […]
Sponsored Content
Discover a New Era of Casino Operations Driven By AGI
Sponsored Content by QCI As an industry leader, you’re already aware that staying ahead of the curve is the name of the game. With this in mind, we at Quick Custom Intelligence (QCI) are thrilled […]
Videos
Ainsworth Showroom Live! G2E Preview 2023
TG&H presented Ainsworth Showroom Live to give casino operators a first-look at the games on display at G2E 2023. Learn about new games such as Quick Spin Platinum, Quad Shot Platinum, San Bao, and more! […]
Sponsored Content
A Legacy to Create – Renewed Game Development Efforts at Ainsworth
Ainsworth Vice President of Studios – North America Keith Kruczynski joined TG&H Editor Chris Faria recently to discuss the company’s evolving game development strategy and his first Ainsworth games – scheduled to be on floors next month. […]