Let’s look at other areas besides gaming that we never used to worry about Surveillance watches the casino, and that’s the way it’s always been and will always be. Gaming is just too important and […]
Coming soon to your neighborhood … At the time of this writing, there are 20 states and Washington, D.C., that have legalized sports betting. By the time this is published, there may be more. What […]
How Tribal regulators are benefiting from access to critical education from one gaming vendor partner I’ve worked in the gaming industry for over 35 years, 27 of them in Indian Country, and throughout those years […]
Insights for Tribal casino operators and marketers I recently had the honor of participating in a panel at the Raving NEXT: Indian Gaming Analytics & Marketing Conference with John Cirrincione, CEO and GM of the […]
Conversation with Ray Halbritter, Oneida Indian Nation Representative and Nation Enterprises CEO First, for those of us who haven’t visited Turning Stone, give us a glimpse into what makes this casino different and why it […]
The Impacts of an Industry – Tribal Government Gaming Paving a Path for Generations The Indian gaming industry has steadily and responsibly grown over the past four-plus decades. While traditional gaming is weaved in our […]
Although our industry continues to evolve, myself and the two other founders of the United Women of Tribal Gaming, Margo Gray and Sonya Nevaquaya, have been involved in Tribal gaming for over 50 years combined, […]
How creature comforts and consistent service can drive revenue Why is it that casinos spend millions of dollars on their new hotel or addition, but miss the mark? I don’t know how many times I’ve […]
Last week was certainly a strange one (and I’m sure not the last); the team here at Raving, like most of you, were in limbo, waiting for the postponement of NIGA; reworking travel plans and […]
Operators, suppliers and organizations work together for a higher cause The Story of the Earth Mission When Kids Quest was asked to be part of the White Earth Mission in 2011, the answer took mere […]
Advice for marketing change agents Change is challenging. New is hard. Marketing is often performed at the edges, where the new and exciting are introduced to motivate a response. Change can be a new kind […]
Steve Biddle and Jeremy Wood, Littler Mendelson For over twenty years, the State of California has used tribal gaming compacts to accomplish what federal law and tribal sovereignty would otherwise forbid: forcing tribes to follow […]
Or, EW … that’s gross! But thanks for cleaning it up! Did you ever wonder how and by whom the place you are in gets cleaned? Some properties make it seem so effortless, while others […]
It’s time to create a seamless and convenient system for our guests By Christopher Justice The gaming industry is one of the most complex in the world, from back-office operations to consumer expectations. Consider the […]
Are the Tribe’s enterprise’s paying enough attention to these expensive employee benefits? With Tribal Gaming health benefit programs costing Tribes an average of $10,000 to $15,000 per employee per year, coupled with the challenges the […]
Fortune 500 companies are moving to this design, and it’s time that gaming does as well When I started on my first day in gaming analytics 10 years ago, I remember being very excited to […]
Ten studies that will leave you scratching your head in disbelief Researchers are inquisitive people. I mean, that’s pretty much what our professional purpose in life is – asking questions to find answers. Many studies […]
Four ways to build personal relationships with our guests Let’s be honest, relationships are hard! Whether it’s personal or in business, in order to build (and keep building) a relationship, you must be willing to […]
You proactively demystify where your money went The surveillance department is a mystery to those outside of it. And it should be. There really isn’t any reason why most team members and guests need to […]
Focus on slots with patron data The slot department can account for up to 85 to 90 percent of the revenue for some properties. Applying data-backed decisions can make a difference of millions of dollars. […]
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