I came up in this business in the ‘80s, when hair was big, and comps were bigger. I’ve been a lumpy dice dealer, an on-the-floor pit boss, and a casino owner who preached “customer worship” […]
At the Swinomish Casino & Lodge, leadership isn’t just about titles—it’s about creating a culture of communication, accountability, and shared vision. The property worked with Raving, on a year-long engagement that began with leadership training […]
In 2025, your online reputation isn’t just a marketing tool — it’s part of your business infrastructure. For casino properties, guest reviews now directly influence search rankings, booking behavior, and brand loyalty. If you’re not […]
Perfectionism is the death of all good ideas! This usually generates eyerolls from my highly driven, successful clients when I say it because in a world that celebrates high achievement, stating that one shouldn’t seek […]
At this year’s session on marketing investment strategies at the Casino Marketing & Technology Conference, Kandi Link, Senior Manager of Gaming Consulting at REDW Advisors & CPAs and an enrolled member of the Chickasaw Nation, […]
In our “From One Operator to Another” series, we feature voices straight from the industry — sometimes through candid interviews, and other times through articles written by operators themselves. Either way, it’s about sharing real […]
Casinos have always lived at the intersection of entertainment, risk, and vigilance. The casino floor is not only a stage for excitement but also a high-stakes battleground where billions of dollars exchange hands — and […]
Andrew Cardno, CTO and co-founder, Quick Custom Intelligence (QCI) Let’s face it — casinos, like all businesses, get tossed around by economic storms. The trick isn’t to pretend the storm won’t hit — it’s to […]
If you’ve ever stared at three dashboards, five spreadsheets, and a kiosk report while whispering, “Take me back to 1989,” you’ll appreciate the panel that I hosted at this summer’s Casino Marketing & Technology Conference […]
By Michael Minniear, Chief Technology Officer, Power Promotions When I first walked on stage at Raving’s Host and PD Conference this past July to “Panama,” I joked it was a Van Halen kind of day. […]
by Janet Hawk, VP of Player Development & Guest Experience Crank the rock n’ roll and grab your coffee — this is not a kumbaya chat about “being nice to VIPs.” I live in the […]
By Mary Kilmer, VP of Client Services, and Tara Clark, COO, Red Circle Agency Direct mail isn’t dead. In most casinos, it still sets the tone for nearly everything else you’ll say that month — […]
Sponsored Content by QCI QCI is breaking new ground in casino intelligence—again. As we prepare for G2E 2025, we’re proud to announce the launch of our most significant technology release to date, a new book […]
In this special edition of TG&H on Air, Chris Faria sits down with Molly Dugan, Director of Strategic Marketing at CPI, to explore how smart payment automation is transforming tribal gaming operations — from the slot floor to the back […]
Playtech and MGM Resorts International have expanded their Live from Vegas offering with the launch of Family Feud, a licensed adaptation of Fremantle’s iconic game show. The experience is streamed live and in real time […]
In the glittering world of U.S. casino hotels, where neon lights and high-stakes games draw millions of visitors annually, success hinges on more than just the gaming floor. Behind the scenes, back-of-house (BOH) areas — […]
On August 20 @ 10 am PT, we gathered to discuss the findings of the fifth annual IACSP International Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. Watch the […]
Sponsored Content by Worldpay The gaming industry is fiercely competitive and rapidly evolving, pushing merchants to adapt or fall behind. Payments are at the heart of this transformation, with operators balancing innovation, fraud prevention, and […]
Did you miss the Casino Marketing & Technology and Host Player Development Conference last week? Here’s what you didn’t see (and why you’ll want to mark your calendar for 2026). Over 300 professionals from across 60+ properties — […]
Sponsored Content by Continent 8 “Safeguarding your business can be daunting, and you might be asking yourself ‘where do I begin?’ To address this, Continent 8 has prepared a cybersecurity checklist to help you identify […]
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