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Recruiting the Right Audience
Sponsored Content by Red Circle We’ve all seen the stories in the news — businesses are struggling to hire. It’s a real concern we talk about with our casino clients who are often big service […]
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Creating an Effective Compliance Program for Your Tribal Entity
Sponsored Content by Wipfli It’s easy to see compliance efforts as an added cost to your tribal entity. However, with a capable program to manage risk and regulatory concerns, it’s an opportunity to add value. […]
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Threats to Tribal Sovereignty Demand a United Effort
Expectations for the divided Congress are low. The assumptions are two years of gridlock and fiscal showdowns, with few legislative gains. However, for Indian Country, gridlock is not an option. Tribal governments are facing the […]
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The Expansion of the Elwha River Casino – Interview with General Manager, Mike Watson
Our feature story for the Spring issue is on the The Lower Elwha Klallam Tribe and the expansion of the Elwha River Casino. The existing 10,000 square foot property originally opened in March 2009 and […]
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What the Casino Industry Can learn from the Savannah Bananas
The right way to start this article is this: casinos are supposed to be fun. The great Mike Meczka spent decades working on thousands of scientific research projects to prove casino guests primarily want good […]
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Negotiating VIP and Super Fan Events at Tribal Casinos
Chris Faria sits down with Kell Houston, Raving Partner, Entertainment, at Raving NEXT to talk about contract challenges with VIP Events at Tribal Casinos Modified Transcript: Chris Faria: Hey everyone, it’s Chris Faria from Tribal […]
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Order Taker or Professional Sales Server?
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
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Using Reality Based Decision Making
Do you remember your first car? When I ask a client this question, a smile will spread across their face as they share memories about their delightful clunkers. “The car had a hole in the […]
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Project Development Best Practices
Tribal government can sometimes struggle with land management and project development. That can be overcome with master planning and feasibility studies that live beyond a current administration while still keeping up to date with market […]
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Innovative Ways Tribes are Tackling Staffing Problems
The recruitment and retention of staff continues to impact Tribes across the country, cutting into their operations and adding costs because of the high turnover. Tribes are tackling the problem head on by launching successful […]
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How to Increase Customer Loyalty, Team Member Performance, and Profitability
In the last TG&H Issue, we talked specifically about how one casino shared their step-by-step success story on team member surveys. You can read the article here. Based on reader feedback and interest, I wanted […]
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The Roadmap to Tribal Gaming and Hospitality Lean Operations Management
Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not […]
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Five Observations from Five States in Five Months
I did a similar article years ago and felt it was time to revisit the topics and see if anything has changed, especially with the “excitement” of the last few years. I still love […]
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Are you Drilling Deep Enough on Promotional Analysis?
In The Beginning Well, we’re not going all the way back to Bugsy, but more toward the corporate era of gaming. Let’s say the early 90s when casino marketing wasn’t especially hard or scientific. Demand […]
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How to Break the Barriers Between Council, Operations, and Administration
Whether you’re on an HR team, senior leadership team or Tribal council, it’s important to have a collective process to start the new year. Raving partner Paula Allen, Tribal citizen of the Jamestown S’Klallam Tribe […]
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Spring Has Sprung … Are Your Security & Surveillance Teams Ready?
Spring has arrived, which means the day and night clubs will be in full operation very soon, if not already. With that in mind, I think back to one of Derk Boss, CFE, CPP, CSP’s […]
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Cultural Interpretation: Prioritizing Tribal Members
Article by Karie Luidens for the American Indian Alaska Native Tourism Association Cultural Heritage Tourism, A planner for indigenous tourism professionals The Seminole Tribe of Florida is as deeply rooted in their homeland as the […]
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Maximizing Security at Tribal Casinos: The Role of Physical Measures, Artificial Intelligence and Emergency Planning
By Travis Thompson, Director of Compliance for River Spirit Casino and Mike Lahiff, CEO and co-founder of ZeroEyes Tribal casinos are an integral part of many communities, providing economic development and entertainment opportunities for their […]
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Are You Feeling Overwhelmed, Even Though Everything “Feels” Fine?
“Everything is going so well! I don’t understand why I am upset,” my client said in a deeply troubled voice. He had risen through a remarkably difficult divorce and was now finding new ways to […]
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Developing Your Hispanic Entertainment
In today’s casino entertainment, we are challenged by the constant need to expand our horizons just to keep pace with the country’s growth and diversity. The Hispanic audience has exploded, not just in the Southwest, […]