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Using Reality Based Decision Making
Do you remember your first car? When I ask a client this question, a smile will spread across their face as they share memories about their delightful clunkers. “The car had a hole in the […]
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Project Development Best Practices
Tribal government can sometimes struggle with land management and project development. That can be overcome with master planning and feasibility studies that live beyond a current administration while still keeping up to date with market […]
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Innovative Ways Tribes are Tackling Staffing Problems
The recruitment and retention of staff continues to impact Tribes across the country, cutting into their operations and adding costs because of the high turnover. Tribes are tackling the problem head on by launching successful […]
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How to Increase Customer Loyalty, Team Member Performance, and Profitability
In the last TG&H Issue, we talked specifically about how one casino shared their step-by-step success story on team member surveys. You can read the article here. Based on reader feedback and interest, I wanted […]
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The Roadmap to Tribal Gaming and Hospitality Lean Operations Management
Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not […]
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Five Observations from Five States in Five Months
I did a similar article years ago and felt it was time to revisit the topics and see if anything has changed, especially with the “excitement” of the last few years. I still love […]
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Are you Drilling Deep Enough on Promotional Analysis?
In The Beginning Well, we’re not going all the way back to Bugsy, but more toward the corporate era of gaming. Let’s say the early 90s when casino marketing wasn’t especially hard or scientific. Demand […]
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How to Break the Barriers Between Council, Operations, and Administration
Whether you’re on an HR team, senior leadership team or Tribal council, it’s important to have a collective process to start the new year. Raving partner Paula Allen, Tribal citizen of the Jamestown S’Klallam Tribe […]
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Spring Has Sprung … Are Your Security & Surveillance Teams Ready?
Spring has arrived, which means the day and night clubs will be in full operation very soon, if not already. With that in mind, I think back to one of Derk Boss, CFE, CPP, CSP’s […]
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Cultural Interpretation: Prioritizing Tribal Members
Article by Karie Luidens for the American Indian Alaska Native Tourism Association Cultural Heritage Tourism, A planner for indigenous tourism professionals The Seminole Tribe of Florida is as deeply rooted in their homeland as the […]
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Maximizing Security at Tribal Casinos: The Role of Physical Measures, Artificial Intelligence and Emergency Planning
By Travis Thompson, Director of Compliance for River Spirit Casino and Mike Lahiff, CEO and co-founder of ZeroEyes Tribal casinos are an integral part of many communities, providing economic development and entertainment opportunities for their […]
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Are You Feeling Overwhelmed, Even Though Everything “Feels” Fine?
“Everything is going so well! I don’t understand why I am upset,” my client said in a deeply troubled voice. He had risen through a remarkably difficult divorce and was now finding new ways to […]
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Developing Your Hispanic Entertainment
In today’s casino entertainment, we are challenged by the constant need to expand our horizons just to keep pace with the country’s growth and diversity. The Hispanic audience has exploded, not just in the Southwest, […]
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Not Your Father’s Security & Surveillance Department Anymore!
The casino security and surveillance world is much different than it was even ten years ago, let alone 30. We just don’t worry about what we used to. I was speaking to a friend of […]
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An Open Letter to Management
Dear Bosses, We, your dedicated team members, feel it is far past time for us to share with you some of the ways that we feel let down and unsupported. This letter goes out to […]
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Six Casino Trends for 2023
The economy is lurching along in fits and starts. Some companies are doing better than expected. Some companies are not. The test all casino and hospitality companies are facing is how to take advantage of […]
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The Why of Sports Betting – Part II
In the Why of Sports Betting – Part I, we focused on where sports betting fits into the casino industry. After establishing this as an expansion of the entertainment value experience of the casino, now […]
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The Three “D’s” of Surveillance
In the movie Dodgeball, the fictional dodgeball all-star Patches O’Houlihan talks about the “Five D’s of Dodgeball: Dodge, Duck, Dip, Dive and Dodge,” the joke being, of course, that Dodge is mentioned twice. In the […]
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Best Practices: Maximizing Your Team Member Survey
Staffing issues are a top challenge faced by most casino companies, especially when labor shortages make the challenge even more critical. That’s why it’s more important than ever for casinos to conduct team member surveys […]
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Food and Beverage Is the Area of Most Concern for Internal Theft and Fraud
The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]