Christine Faria
61 Articles
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Overcoming the Service Gap – First Steps
Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business […]
The Peril of the Peter Principle
The Peter Principle is a term coined by Canadian Educator Laurence J. Peter meaning, “an observation that the tendency in most organizational hierarchies, such as that of a corporation, is for every employee to rise […]
California Nations Indian Gaming Update
December 21, 2023
CNIGA
Articles, Every Issue, Gaming Operations, Highlights & Opinions, Hospitality
By James Siva Though the legislative session in California is over and we are now well past the deadline for the governor to sign or veto legislation, it is a busy time for CNIGA. We […]