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HomeArticlesBusiness Optimization

Business Optimization

Business Optimization

The Impact Beyond the Impression: Understanding the ROI of Community Partnerships

June 26, 2026 Q1Media

Community partnerships, whether supporting local nonprofits, sponsoring sports teams, partnering with tourism organizations, or investing in cultural and community initiatives, are well known to increase visibility and strengthen meaningful connections with potential guests. Yet for […]

Articles

Lean Before AI: Why Tribal Operators Should Fix Processes Before Automating Them

June 22, 2026 Christine Faria

Everybody in gaming is talking about AI right now. Every conference, every webinar, every LinkedIn post seems to promise that artificial intelligence is about to completely transform operations overnight. But according to Jeff Gray, Raving […]

Articles

Honoring the Trailblazers: Seven Generations of Leadership

March 19, 2026 Tom Osiecki

This is the first of a series of articles honoring the trailblazers — parents, elders, and leaders — who fought for sovereignty, preserved cultural traditions, and laid the foundation for today’s tribal enterprises. Sons and […]

Articles

Lean + AI: The Efficiency Audit Casinos Actually Need

December 20, 2025 Deana Scott

Casinos have no shortage of buzzwords flying across their desks these days — “AI,” “automation,” “predictive modeling,” “digital transformation.” But operators know the real truth: None of it matters if your underlying processes are a […]

Articles

How It’s Done: Outsourcing Strategies

December 20, 2025 Tom Osiecki

In this edition of the “How It’s Done” series, we take a deep dive into outsourcing with interviews with Bob Dimmick, CEO, Kiowa Casinos, and Steve Neely, CMO at Quechan Casino Resort and Paradise Casino. […]

Articles

Swinomish Casino and Lodge: Connecting Leadership Development to Tangible Business Outcomes

September 27, 2025 Tribal Gaming & Hospitality

At the Swinomish Casino & Lodge, leadership isn’t just about titles—it’s about creating a culture of communication, accountability, and shared vision. The property worked with Raving, on a year-long engagement that began with leadership training […]

Articles

Effective Database Strategies To Help Casinos Prosper During Tough Economic Times

September 27, 2025 Andrew Cardno

Andrew Cardno, CTO and co-founder, Quick Custom Intelligence (QCI) Let’s face it — casinos, like all businesses, get tossed around by economic storms. The trick isn’t to pretend the storm won’t hit — it’s to […]

Articles

How Tribal Organizations Benefit from Enterprise-Wide Business Optimization

June 23, 2025 Jeff Gray

In a recent episode of TG&H on Air, Christine Faria sat down with Raving Partners Jeff and Mason Gray to explore how tribal organizations are transforming operations and increasing economic opportunity through enterprise-wide business optimization. […]

Articles

What Tribal Organizations Can Learn from Toyota’s Lean Management Practices

March 20, 2025 Jeff Gray

In today’s rapidly changing business environment, organizations must continuously adapt to remain competitive. Toyota, a global leader in operational efficiency, has perfected lean management principles, focusing on leadership vision, workforce empowerment, and shared values. These […]

Articles

How It’s Done: Retail Sportsbooks

March 20, 2025 Tom Osiecki

In this edition of the “How It’s Done” series, we take a deep dive into operating a retail sportsbook with Justin Arnett of Potawatomi Casino Hotel, Milwaukee, Wisconsin. Sportsbook and sports betting veteran Justin Arnett […]

Articles

Want to See Significant Financial Improvements in Your Restaurants? Let’s talk about the value proposition

March 20, 2025 Brett Magnan

When you were a kid, did you ever get an extra scoop of ice cream and thought you were the luckiest person ever? Then, three-quarters the way through, you realized you couldn’t finish it and […]

Articles

Maximizing the Highest and Best Use of Your Infrastructure and Land

March 19, 2025 Tribal Gaming & Hospitality

Native American tribes have long been stewards of their land, leveraging it for economic development to align with their cultural traditions and the modern economy. Today, as tribes continue to build expansive resorts, healthcare facilities, […]

Articles

Place Your Bets on Sustainability for Increased ROI

December 19, 2024 Andy De Silva

In the past, hospitality has struggled with establishing a strong relationship with sustainability, and despite its growing place in the industry, especially from an operational standpoint, there is a challenge in keeping pace with other […]

TG&H Magazine Digital Edition

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