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News Ticker
  • Laugh Out Loud with Ryan Niemiller at Angel of the Winds Casino Resort
  • Does Your State’s Hospitality Industry Reflect Your Tribal Heritage?
  • One Million Dollar Royal Flush Jackpot Hit at Prairie Band Casino & Resort!
  • Agua Caliente Band of Cahuilla Indians Release Wellness Spa Menu and Booking Details Ahead of Public Opening
  • IGT Unveils Let’s Make a Deal™ Video Slots in North America Launch at Yaamava’ Resort & Casino at San Manuel
  • Hard Rock International and Seminole Gaming Adopt the QCI Enterprise Platform to Further Enhance Guest Experience
  • Cherokee Days returns to Smithsonian’s National Museum of the American Indian in Washington, DC
  • Incredible Technologies Announces Executive Leadership Changes
  • Comanche Academy Students Receive Spring Break Meals
  • Gaming Laboratories International (GLI®) Promotes Andrea Bossard and Mike Burger to Directors of Engineering
HomeAuthorsJeff Gray

Articles by Jeff Gray

Articles

The Roadmap to Tribal Gaming and Hospitality Lean Operations Management

March 15, 2023 Jeff Gray

Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not […]

Articles

Tribal Leadership Embraces Strategies for Operational Excellence

January 4, 2023 Jeff Gray

Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s […]

Articles

It’s My Jackpot and I Want It Now!

July 7, 2022 Jeff Gray

Lines at the players club. Lines for the buffet. Players waiting for jackpot payouts … all things guests endure, but don’t particularly appreciate. In terms of the first two, most casinos have figured out clever […]

Articles

What Are Poor Operations and Service Quality Costing Your Property?

April 7, 2022 Jeff Gray

If you haven’t heard of Cost of Poor Quality (COPQ) and its negative impact on your organization’s income and profit yield, read on. Whether you are in hotel operations, casino marketing, legal compliance, gaming operations, […]

Articles

How to Revise and Revolutionize Tribal Gaming and Hospitality

January 20, 2022 Jeff Gray

Lean Operations Management originated in Japan at Toyota and is a methodology that has been embraced by industries since the 1940s. Lean has transformed organizations from gaming and hospitality, manufacturing, healthcare, finance, technology and many […]

TG&H Magazine Digital Edition

Latest News

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    March 29, 2023
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  • Andrew Cardno, CTO of Quick Custom Intelligence, Announces the Release of Version 5.2 of the Award-Winning QCI Enterprise Platform
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Popular Posts

  • Are you Drilling Deep Enough on Promotional Analysis? posted on March 15, 2023 | under Articles, Data Analytics
  • One Million Dollar Royal Flush Jackpot Hit at Prairie Band Casino & Resort! posted on March 23, 2023 | under News, Tribal News & Stories
  • Does Your State’s Hospitality Industry Reflect Your Tribal Heritage? posted on March 23, 2023 | under News, Tribal News & Stories
  • What the Casino Industry Can learn from the Savannah Bananas posted on March 15, 2023 | under Articles, Marketing & Loyalty
  • How to Impact Your Guests Today With the Most Powerful Gesture in the World posted on March 25, 2023 | under Articles, Guest Service, Videos

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