Jeff Gray, Author at Tribal Gaming and Hospitality Magazine

News Ticker

Three Great Shows Round Out the 2022 Northern Quest Resort & Casino Pepsi Outdoor Summer Concert Lineup
Gun Lake Casino Breaks Ground on Phase 5 Expansion
Court Rulings and Future of Indian Gaming to be Topic at NCLGS Summer Meeting in Boston, July 7-10
Play Globally Inc. Welcomes Stephen Crystal to its Advisory Board and Partners with SCCG Management
Mohegan Sun Hosts Spring Hiring Event Thursday, May 26th
BBQ Lovers, Start Your Appetites! Everett and Jones Opening at Graton Resort & Casino
Chewelah Casino Sees Big Advantage with OPTX
Oneida Indian Nation to Participate in Opening Ceremonies of the First-Ever Germany Lacrosse Convention in Dresden
Jamul Casino® Welcomes Chaka Khan and Boston Rob for Annual Block Party
Secretary Haaland Highlights Biden-Harris Administration’s Commitment to Strengthening Indian Country, Telling America’s Story in Kansas

What Are Poor Operations and Service Quality Costing Your Property?

April 7, 2022 Jeff Gray

If you haven’t heard of Cost of Poor Quality (COPQ) and its negative impact on your organization’s income and profit yield, read on. Whether you are in hotel operations, casino marketing, legal compliance, gaming operations, […]

How to Revise and Revolutionize Tribal Gaming and Hospitality

January 20, 2022 Jeff Gray

Lean Operations Management originated in Japan at Toyota and is a methodology that has been embraced by industries since the 1940s. Lean has transformed organizations from gaming and hospitality, manufacturing, healthcare, finance, technology and many […]