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News Ticker
  • Morongo’s 32nd Annual Thunder & Lightning Powwow Celebrates Native American Culture
  • Lucky Slot Player wins over $100,000 Royal Reels Jackpot at Seminole Classic Casino in Hollywood, Fla.
  • Land in L.A. returned to tribe through Indigenous charter school and organizations
  • Comanche Nation Casino to Host Janee’ Kassanavoid, Dallas Goldtooth and Zahn McClaron Meet and Greet to Kick-off Comanche Nation Fair
  • Biden-Harris Administration, Tribes Reach Historic Agreement Supporting Efforts to Restore Healthy and Abundant Salmon Populations to Upper Columbia River Basin
  • VIDEO: Yaamava’ Resort and Casino at San Manuel Celebrates its 300th Car Giveaway with Jay Leno and a Limited Edition 2023 Rolls-Royce Ghost
  • President’s Investing in America Agenda Provides Resources for Tribal Nations to Address Legacy Pollution
  • Oneida Indian Nation Police Department Recognized by Federal, State and Local Law Enforcement Officials for 30 Years of Service
  • National Native American Human Resources Association (NNAHRA) Presents 27th Annual Conference: Shaping Our Future in Chandler, AZ
  • Indian Gaming Association Midyear Membership Meeting Hosted at Foxwood Resort & Casino in Mashantucket, CT.
HomeAuthorsJeff Gray

Articles by Jeff Gray

Articles

The Roadmap to Tribal Gaming and Hospitality Lean Operations Management

March 15, 2023 Jeff Gray

Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not […]

Articles

Tribal Leadership Embraces Strategies for Operational Excellence

January 4, 2023 Jeff Gray

Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s […]

Articles

It’s My Jackpot and I Want It Now!

July 7, 2022 Jeff Gray

Lines at the players club. Lines for the buffet. Players waiting for jackpot payouts … all things guests endure, but don’t particularly appreciate. In terms of the first two, most casinos have figured out clever […]

Articles

What Are Poor Operations and Service Quality Costing Your Property?

April 7, 2022 Jeff Gray

If you haven’t heard of Cost of Poor Quality (COPQ) and its negative impact on your organization’s income and profit yield, read on. Whether you are in hotel operations, casino marketing, legal compliance, gaming operations, […]

Articles

How to Revise and Revolutionize Tribal Gaming and Hospitality

January 20, 2022 Jeff Gray

Lean Operations Management originated in Japan at Toyota and is a methodology that has been embraced by industries since the 1940s. Lean has transformed organizations from gaming and hospitality, manufacturing, healthcare, finance, technology and many […]

TG&H Magazine Digital Edition

Latest News

  • Interior Department Launches Effort to Preserve Federal Indian Boarding School Oral History
    September 26, 2023
  • Konami Gaming’s Caroline Byne is Recognized in the “Emerging Leaders of Gaming 40 Under 40”
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  • Statement From The Chairman Of The Indian Gaming Association
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  • Incredible Technologies to Debut Prism Element Cabinet, Proven Software
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  • Bipartisan Indian Buffalo Management Act Affirms Commitment to Tribal Sovereignty, Celebrates Intergenerational Knowledge of Wildlife Conservation
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Popular Posts

  • Cover Story: Gila River Resorts & Casinos Opens Santan Mountain posted on September 23, 2023 | under Articles, Gaming Operations
  • Lucky Slot Player wins over $100,000 Royal Reels Jackpot at Seminole Classic Casino in Hollywood, Fla. posted on September 22, 2023 | under News, Tribal News & Stories
  • Morongo’s 32nd Annual Thunder & Lightning Powwow Celebrates Native American Culture posted on September 25, 2023 | under News, Tribal News & Stories
  • Five Ways to Improve and Optimize Accounting and Financial Processes at Your Tribal Casino posted on September 23, 2023 | under Articles, Finance & Compliance, Sponsored Content, Technology
  • California Nations Indian Gaming Association Fall Update posted on September 23, 2023 | under Articles, Every Issue, Gaming Operations, Hospitality

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