In today’s highly competitive world, attracting new customers and retaining your existing customer base is a challenge. Entertainment is one area where you can stand out and be creative and unique. It is also very […]
With the gaming industry constantly evolving and expanding, it is crucial for casinos to break into target market segments currently untapped for growth opportunities. For many casinos, that market is the second largest demographic in […]
In August 2022, President Joe Biden signed into law the Inflation Reduction Act (IRA), a sweeping piece of legislation aimed at addressing climate change, reducing healthcare costs, and lowering energy prices. While its impacts are […]
The gaming industry faced an unprecedented wave of enforcement actions in 2024 as regulators and federal prosecutors cracked down on Anti-Money Laundering (AML) compliance in casinos across the country. This heightened scrutiny underscored a clear […]
In the past, hospitality has struggled with establishing a strong relationship with sustainability, and despite its growing place in the industry, especially from an operational standpoint, there is a challenge in keeping pace with other […]
Years ago, I was invited to visit a casino out west with several colleagues. We were getting ready to install innovative technology, and this casino had not only the systems we were looking at, but […]
The database is our lifeblood as casino marketers. It has long been the foundation for all things marketing. Don’t mess with my direct mail matrix. My email tiers are dialed-in to scientific perfection. Data analytics, […]
From pariah to bonanza Last time on “How It’s Done,” we looked at the sports sponsorships for Firekeepers Casino Hotel and Angel of the Winds. In part two, we look at a major sports sponsorships […]
It may very well be true that we learned all our most important life skills in kindergarten, and in these divisive times, it is important to practice excellence in communication and integrity. A friend once […]
The Oneida Indian Nation is a federally recognized tribal nation in Madison and Oneida counties in Upstate New York. The Nation has identified principles and long-range goals to guide the community and its economic development […]
I was worried there for a moment that wide ties and bell bottoms were coming back in style. That 1970s fad, fortunately, has not returned. Clothes have gotten much more casual. Men in suits with […]
Drawing on decades of experience working with casino security and surveillance teams, I’ve learned valuable lessons, sometimes the hard way, about what it takes to operate effectively. While security and surveillance share a common mission […]
In today’s casino environment, exceptional guest service is not just a nice-to-have; it is the differentiator. The expectation from today’s guests goes beyond gaming options, dining, and entertainment. They’re seeking experiences, moments that stand out, […]
Guest Contributor Dr. Amelia Duran-Stanton As we approach the new year, many of us start thinking about the resolutions we’ll make and the goals we’ll set. But if you’re like most people, your resolutions may […]
It is a time of unrest! Well, there is no other way to put it. It is a time of divisiveness and hostility in our country. A time of differences, arguments, and uncertainty. A time […]
Sponsored Content by Kaw Is your gaming facility and tribal community safe? In conjunction with a free office of Indian Energy assessment. ENERGY SOVEREIGNTY – Take the first step to energy sovereignty: Drives major savings […]
Sponsored Content by QCI A Game-Changer in Action Chatalytics™ isn’t just a product—it’s a revolution in gaming analytics. Since its release, operators have been blown away by its ability to transform complex business questions into […]
The demand for leadership training programs tailored to the unique needs of Tribal organizations has surged in recent years. The Raving team is proud to be at the forefront, delivering innovative and holistic programs that […]
In today’s special TG&H On Air, celebrating National Native American Heritage Month, we interviewed Rick Pedram, food and beverage director of Twin Arrows Navajo Casino Resort, Flagstaff, Arizona. Wine Spectator’s Restaurant Wine List Awards recently selected […]
Sponsored Content by Relay We heard you’re having radio issues. Tired of replacing batteries, continually training your team to use their radios, and losing connectivity in dead spots? RelayX can help with that. RelayX cuts […]
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