Articles
Year: 2023
Articles
Order Taker or Professional Sales Server?
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
News
Rick Williams named Director of Gaming at Coeur d’Alene Casino Resort Hotel
(December 22, 2023) — Coeur d’Alene Casino Resort Hotel, located in the Northern Idaho panhandle, has announced the appointment of Rick Williams as Director of Gaming. With 22 years of experience in the casino gaming […]
News
Mohegan Bolsters Corporate Executive Team
UNCASVILLE, Conn., (December 21, 2023) — Mohegan, world-renowned entertainment and gaming brand, today announces that Joffre Wells joins its Executive team as VP of Capital Markets, Investor Relations and Corporate Treasurer. Kelly Leung and Kelly Sullivan, whose time […]
Articles
What Are You Giving Back …
TG&H Readers: We’ve had requests to rerun this classic article from Raving’s Mister Browne. Yes, it’s circulated every department for the last … twenty years! And although technology may change, people may change, properties may […]
Articles
Casino Del Sol Appoints Jacqueline Martinez as Director of Community Relations
Special thanks to Jacqueline Martinez, Casino Del Sol’s newly appointed Director of Community Relations for taking time to chat with TG&H. We received news of her appointment last year (see following press release) and got […]
Articles
The Question of Outsourcing at Your Property
Outsourcing … when is the time to call in the experts to provide your organization with the tools needed to cross the finish line again and again? Answer … there’s no time like the present. […]
Articles
How to Deal with Stress and Difficult Guests
I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how […]
Articles
Overcoming the Service Gap – First Steps
Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business […]
Articles
OIGA UPDATE
As I look to 2024, I feel a sense of excitement and optimism in the air as we approach the New Year and all it will bring. Our industry is always leading innovation, whether in […]
Articles
Articles
Articles
California Nations Indian Gaming Update
By James Siva Though the legislative session in California is over and we are now well past the deadline for the governor to sign or veto legislation, it is a busy time for CNIGA. We […]
Articles
Are You Ready to Welcome International Travelers?
Welcoming travelers from international markets frequently involves building strong relationships within the travel trade network. A casual approach to attracting this business can quickly lead to frustration and failure. Use the following checklist and select […]
News
Gila River Resorts & Casinos Named to Newsweek’s List of Best Overall Casinos Outside of Las Vegas
Chandler, Ariz. (December 20, 2023) – Gila River Resorts & Casinos – Wild Horse Pass was named a winner in the 2024 Newsweek Readers’ Choice contest for Best Overall Casino Outside Las Vegas! Wild Horse Pass ranked ninth […]
News
Hard Rock Live Sacramento takes top spots in “Pollstar” and “Billboard” year-end touring and ticket rankings for venues under 5,000 capacity
Wheatland, Calif. (December 20, 2023) — Hard Rock Hotel & Casino Sacramento at Fire Mountain announced two major international industry accolades today for its concert venue Hard Rock Live Sacramento. It was ranked number four […]
Articles
Understanding Casino Operations Through Mathematics
Casino mathematics is a critical aspect of surveillance operations in casinos, serving as the cornerstone for understanding various key metrics like handle, drop, win, and hold percentages. These formulas are instrumental in evaluating the performance […]
Articles
The Peril of the Peter Principle
The Peter Principle is a term coined by Canadian Educator Laurence J. Peter meaning, “an observation that the tendency in most organizational hierarchies, such as that of a corporation, is for every employee to rise […]
Articles
Seven Entertainment Considerations for 2024
As we leap into 2024, there are many challenges we are all facing to keep our entertainment programs healthy and productive. The general state of the overall economy and the crazy politics, both nationally and […]
Articles
Re-establishing Business Relationships
Looking forward to 2024, one area that has been on my mind is “Re-establishing our business relationships.” We all know what we endured during the COVID-19 period. Yes, to a large extent we’ve gotten back […]