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News Ticker
  • Wildhorse Foundation Awards $463k in quarterly grant funding
  • Casino Del Sol Announces Name for New Grant Road Property
  • Iconic Millioni$er™ Brand from Aristocrat Gaming™ Returns to Casino Floors in All-New Multigame
  • Cliff Castle Casino Celebrates Labor Day Weekend With Triple Play Entertainment Lineup
  • Burrapay Appoints Gaming Industry Veteran, Kent Young, as Strategic Advisor
  • Wind Creek Hospitality Engages Colicchio Consulting to Elevate Food & Beverage at its Wind Creek Chicago Southland Casino & Resort
  • Yaamava’ Resort & Casino Receives AAA’s Esteemed Five Diamond Designation
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  • Colors of the Stone Fall Gem Show with To Bead True Blue and Artisan Workshops Returns to Casino Del Sol
  • Mindway AI Welcomes Yardena Almagor as Customer Success Manager to Drive Client Relationships and Enhance Customer Experience
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Articles

Exploring Lummi Hospitality: A Groundbreaking Interview with Silver Reef Casino Resort’s Leadership

December 22, 2023 Christine Faria
Articles

Order Taker or Professional Sales Server?

December 22, 2023 Brett Magnan

Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]

Articles

What Are You Giving Back …

December 21, 2023 Steve Browne

TG&H Readers: We’ve had requests to rerun this classic article from Raving’s Mister Browne. Yes, it’s circulated every department for the last … twenty years! And although technology may change, people may change, properties may […]

Articles

Casino Del Sol Appoints Jacqueline Martinez as Director of Community Relations

December 21, 2023 Christine Faria

Special thanks to Jacqueline Martinez, Casino Del Sol’s newly appointed Director of Community Relations for taking time to chat with TG&H. We received news of her appointment last year (see following press release) and got […]

Articles

The Question of Outsourcing at Your Property

December 21, 2023 Chris Archunde

Outsourcing … when is the time to call in the experts to provide your organization with the tools needed to cross the finish line again and again?  Answer … there’s no time like the present. […]

Articles

How to Deal with Stress and Difficult Guests

December 21, 2023 Janet Hawk

I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how […]

Articles

Overcoming the Service Gap – First Steps

December 21, 2023 Mason Gray

Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business […]

Articles

OIGA UPDATE

December 21, 2023 Sheila Morago

As I look to 2024, I feel a sense of excitement and optimism in the air as we approach the New Year and all it will bring. Our industry is always leading innovation, whether in […]

Articles

TG&H On Air – Judy Wright & Tal Moore – NNAHRA

December 21, 2023 Tribal Gaming & Hospitality
Articles

TG&H On Air: IGA Update – Victor Rocha

December 21, 2023 Christine Faria
Articles

California Nations Indian Gaming Update

December 21, 2023 CNIGA

By James Siva Though the legislative session in California is over and we are now well past the deadline for the governor to sign or veto legislation, it is a busy time for CNIGA. We […]

Articles

Are You Ready to Welcome International Travelers?

December 21, 2023 AIANTA

Welcoming travelers from international markets frequently involves building strong relationships within the travel trade network. A casual approach to attracting this business can quickly lead to frustration and failure. Use the following checklist and select […]

Articles

Understanding Casino Operations Through Mathematics

December 20, 2023 Jennifer Boss

Casino mathematics is a critical aspect of surveillance operations in casinos, serving as the cornerstone for understanding various key metrics like handle, drop, win, and hold percentages. These formulas are instrumental in evaluating the performance […]

Articles

The Peril of the Peter Principle

December 20, 2023 Malcom Rutherford

The Peter Principle is a term coined by Canadian Educator Laurence J. Peter meaning, “an observation that the tendency in most organizational hierarchies, such as that of a corporation, is for every employee to rise […]

Articles

Seven Entertainment Considerations for 2024

December 20, 2023 Houston Productions

As we leap into 2024, there are many challenges we are all facing to keep our entertainment programs healthy and productive. The general state of the overall economy and the crazy politics, both nationally and […]

Articles

Re-establishing Business Relationships

December 20, 2023 Jay Garcia

Looking forward to 2024, one area that has been on my mind is “Re-establishing our business relationships.” We all know what we endured during the COVID-19 period. Yes, to a large extent we’ve gotten back […]

Articles

Branding VS Marketing for Tribal Casinos

December 20, 2023 Dan Stromer

Are branding and marketing one in the same? Marketing is certainly an all-encompassing process that takes on many faces. But many perceive branding as putting a logo on everything and having a jingle and slogan […]

TG&H Magazine Digital Edition

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