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TG-23Q2

Articles

How to Impact Your Guests Today With the Most Powerful Gesture in the World

March 25, 2023 Steve Browne

Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very simple, these phrases. They all have one thing in common. […]

Articles

TG&H Clients at the Indian Gaming Tradeshow and Convention

March 21, 2023 Christine Faria

March 27-30, 2023 at the San Diego Convention Center Company Name: Ainsworth Booth Number: 2041 Contact Person: Mike Trask Contact Phone: 702-954-3000 Contact Email: USMarketing@agtslots.com Website: AGTSlots.com About: Ainsworth will showcase more than 30 games, including new […]

Every Issue

Welcome Message from Brady Scott – Spring 2023

March 20, 2023 Brady Scott

Hello everyone, Brady Scott here from Tribal Gaming & Hospitality Magazine. This year has already had an amazing start for our team, as our parent company, Raving, is celebrating our 25th year. We also celebrated […]

Articles

The Power of Data

March 15, 2023 Quick Custom Intelligence

Sponsored Content by Quick Custom Intelligence In today’s digital age, data is often referred to as the new oil, and it is undoubtedly true that data is a valuable asset that can drive business growth, […]

Articles

Recruiting the Right Audience

March 15, 2023 Red Circle

Sponsored Content by Red Circle We’ve all seen the stories in the news — businesses are struggling to hire. It’s a real concern we talk about with our casino clients who are often big service […]

Articles

Creating an Effective Compliance Program for Your Tribal Entity

March 15, 2023 Wipfli

Sponsored Content by Wipfli It’s easy to see compliance efforts as an added cost to your tribal entity. However, with a capable program to manage risk and regulatory concerns, it’s an opportunity to add value. […]

Articles

Threats to Tribal Sovereignty Demand a United Effort

March 15, 2023 Ernie Stevens, Jr.

Expectations for the divided Congress are low. The assumptions are two years of gridlock and fiscal showdowns, with few legislative gains. However, for Indian Country, gridlock is not an option. Tribal governments are facing the […]

Articles

The Expansion of the Elwha River Casino – Interview with General Manager, Mike Watson

March 15, 2023 Christine Faria

Our feature story for the Spring issue is on the The Lower Elwha Klallam Tribe and the expansion of the Elwha River Casino. The existing 10,000 square foot property originally opened in March 2009 and […]

Articles

What the Casino Industry Can learn from the Savannah Bananas

March 15, 2023 Tom Osiecki

The right way to start this article is this: casinos are supposed to be fun. The great Mike Meczka spent decades working on thousands of scientific research projects to prove casino guests primarily want good […]

Articles

Negotiating VIP and Super Fan Events at Tribal Casinos

March 15, 2023 Houston Productions

Chris Faria sits down with Kell Houston, Raving Partner, Entertainment, at Raving NEXT to talk about contract challenges with VIP Events at Tribal Casinos Modified Transcript: Chris Faria: Hey everyone, it’s Chris Faria from Tribal […]

Articles

Order Taker or Professional Sales Server?

March 15, 2023 Brett Magnan

Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]

Articles

Using Reality Based Decision Making

March 15, 2023 Stephanie Somanchi

Do you remember your first car?  When I ask a client this question, a smile will spread across their face as they share memories about their delightful clunkers. “The car had a hole in the […]

Articles

Project Development Best Practices

March 15, 2023 Buck Wargo

Tribal government can sometimes struggle with land management and project development. That can be overcome with master planning and feasibility studies that live beyond a current administration while still keeping up to date with market […]

Articles

Innovative Ways Tribes are Tackling Staffing Problems

March 15, 2023 Buck Wargo

The recruitment and retention of staff continues to impact Tribes across the country, cutting into their operations and adding costs because of the high turnover. Tribes are tackling the problem head on by launching successful […]

Articles

How to Increase Customer Loyalty, Team Member Performance, and Profitability

March 15, 2023 Deb Hilgeman

In the last TG&H Issue, we talked specifically about how one casino shared their step-by-step success story on team member surveys. You can read the article here. Based on reader feedback and interest, I wanted […]

Articles

The Roadmap to Tribal Gaming and Hospitality Lean Operations Management

March 15, 2023 Jeff Gray

Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not […]

Articles

Five Observations from Five States in Five Months

March 15, 2023 Janet Hawk

  I did a similar article years ago and felt it was time to revisit the topics and see if anything has changed, especially with the “excitement” of the last few years. I still love […]

Articles

Are you Drilling Deep Enough on Promotional Analysis?

March 15, 2023 Steve Dahle

In The Beginning Well, we’re not going all the way back to Bugsy, but more toward the corporate era of gaming. Let’s say the early 90s when casino marketing wasn’t especially hard or scientific. Demand […]

Articles

How to Break the Barriers Between Council, Operations, and Administration

March 15, 2023 Buck Wargo

Whether you’re on an HR team, senior leadership team or Tribal council, it’s important to have a collective process to start the new year. Raving partner Paula Allen, Tribal citizen of the Jamestown S’Klallam Tribe […]

Articles

Spring Has Sprung … Are Your Security & Surveillance Teams Ready?

March 15, 2023 Jennifer Boss

Spring has arrived, which means the day and night clubs will be in full operation very soon, if not already.  With that in mind, I think back to one of Derk Boss, CFE, CPP, CSP’s […]

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TG&H Magazine Digital Edition

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