The past few months have profoundly impacted the world. Much of what we do, and certainly the way we operate, has changed as well. The old saying that “normal” is just a setting on the […]
As casinos have opened up during the last month, what is differentiating the properties that have engaged guests and team members compared to those casinos that are struggling? Why are some team members operating under […]
We’d love to be able to get out the crystal ball and tell what the coming months may bring. But if we’ve learned anything in the past few months, it’s that we need to be […]
Casinos nationwide began reopening in May, but business practices are far different than before COVID-19. Guest demographics are also changing, since older guests are more likely to be staying away from public places unless it’s […]
In this column, our goal is to acknowledge team members who work behind the scenes and get their hands dirty so that our organizations can function smoothly. They take pride in their work, no matter […]
The doors are open, the plexiglass is installed and beyond that … the plan is? Understandably, that remains to be seen to some extent. The “new normal” has become an overused phrase like many others […]
With health agencies like the Centers for Disease Control and Prevention and the World Health Organization advising people to avoid close contact with others and crowded spaces, safety protocols are particularly vital for indoor entertainment […]
We checked in with our TG&H Advisory Board Members this month to see what their experience has been during the last quarter and to share their insights. From operators to legislators, our board members shed […]
Every once in a while, something hits you. Trying to make sense of COVID-19’s effect on the casino business, I saw this quote one morning on CNBC. “We’ve taken 60 years of standard operating procedures […]
We checked in with marketing and advertising pros and Raving Partners, Tom Osiecki and Mark Astone – who are both working with clients that have re-opened and have valuable data to share. What are they […]
Let’s talk about the four principles of analytics. We all know these, for the most part. The difference is when you follow through on all four of them every time. As properties are reopening and […]
So, there I was, driving in my car. It was a dark and stormy night! Okay, so it wasn’t stormy, and it wasn’t even dark yet, just one of those pleasant late-spring evenings with the […]
By Guest Author, Brett Ewing, AIA, NCARB Architectural Photography by Doug Walker Photography The new Emerald Queen Casino balances the eye-catching flash of a Las Vegas-style resort with memorable references to Puyallup Tribal culture. The […]
Chris: In regards to the ongoing gaming compact negotiation with Governor Stitt – how has that impacted your operations? e.g., Are you looking at more Class II games? Melanie: As of January 1st, 2020, Governor […]
The virus that shut down our casinos throughout the country also changes how surveillance operates, perhaps forever. While some of these changes may not be easily accepted by us and the departments we support, there […]
“Well you know how it is, about half the people here do most of the work,” said the VP. My eyes widened because I know that if that is the belief then that is what […]
Although most casinos have reopened, for our entertainment programs, it is a more wait-and-see situation. For almost all properties, the entertainment component does not get introduced until Phase Four. That would be sometime later in […]
Sheila Morago, Executive Director, Oklahoma Indian Gaming Association What a year 2020 has been so far. More than 100,000 Americans, and more than 325,000 people worldwide, have lost their lives to COVID-19, and as a […]
Q&A with Chairman Ernie Stevens, Jr. In this interview, recorded on July 7, 2020, we speak with National Indian Gaming Association Chairman, Ernie Stevens, Jr., who is also a member of our Tribal Gaming […]
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