Fall 2023 Digital Issue Sponsored By: Cover Story Cover Story: Gila River Resorts & Casinos Opens Santan Mountain Highlights & Opinions Oklahoma Indian Gaming Association Update Indian Gaming Association Update California Nations Indian Gaming Association Fall Update Celebrating Land and Location in Cultural Heritage and Tribal Tourism Videos Reputation Management Walking the Walk: Using Gemba Walks to Optimize Your Gaming & Hospitality Business Your Five-Step Service Walkabout Desert Diamond 30th Anniversary Three Tips for Getting Through Budget Season Articles Do you Have a Guest Loyalty, or Disloyalty Program? By Steve Dahle Five Ways to Improve and Optimize Accounting and Financial Processes at Your Tribal Casino By Wipfli Can Your Club Members Pick You Out of a Crowd? By Deb Hilgeman The ROI of the Human Touch By Dan Stromer Everything Everywhere All at Once is a Movie, not a Blueprint for Hosts By Janet Hawk Technology Alone Won’t Save Your Hospitality Department By Brett Magnan Strategic Planning for 2024 and Beyond By Houston Productions Drilling Down: The Imperative Role of Data Analysis in Modern Surveillance Operations By Jennifer Boss Seek to Find the Highest Purpose in Life and Work By Stephanie Somanchi
