Articles
Are You on Hold?
“It looked like a Chernobyl scene. Everything was exactly as we had left it, but with a layer of dust.” I’ve heard a variation of this story every time someone goes back to their old […]
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Articles
FireKeepers Fire Hub — Meeting the Needs of a Community
By guest author Amber Ballard In April, 2016, FireKeepers Casino Hotel and its owners, the Nottawaseppi Huron Band of the Potawatomi purchased and took possession of the historic Fire Station No. 4 located near downtown […]
Articles
The COVID-19 pandemic has once again thrust the health vulnerability of Indian Country into the light.
Editorial By Guest Author Justin Huenemann, President and CEO NB3 Foundation In less than six months, the Navajo Nation held the top spot of most positive cases per capita in the United States. We witnessed […]
Articles
What Operations Will Survive and Thrive in the Near and Long-Term?
The past few months have profoundly impacted the world. Much of what we do, and certainly the way we operate, has changed as well. The old saying that “normal” is just a setting on the […]
Articles
We’re Open! Is It Time to Celebrate Reopening or Plan for a Bumpy Road Ahead?
We’d love to be able to get out the crystal ball and tell what the coming months may bring. But if we’ve learned anything in the past few months, it’s that we need to be […]
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Using Research to Guide Decisions in the New Normal
Casinos nationwide began reopening in May, but business practices are far different than before COVID-19. Guest demographics are also changing, since older guests are more likely to be staying away from public places unless it’s […]
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People Who Inspire Us: The Cache Creek Casino Resort Wardrobe Department
In this column, our goal is to acknowledge team members who work behind the scenes and get their hands dirty so that our organizations can function smoothly. They take pride in their work, no matter […]
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How Can We Distinguish Our Casinos as the Place to Be?
The doors are open, the plexiglass is installed and beyond that … the plan is? Understandably, that remains to be seen to some extent. The “new normal” has become an overused phrase like many others […]
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Hospitality Review from the Guest’s Perspective
With health agencies like the Centers for Disease Control and Prevention and the World Health Organization advising people to avoid close contact with others and crowded spaces, safety protocols are particularly vital for indoor entertainment […]
Articles
What We’ve Learned and Where We’re Going
We checked in with our TG&H Advisory Board Members this month to see what their experience has been during the last quarter and to share their insights. From operators to legislators, our board members shed […]
Articles
The Pizza Proposition and the Big Lebowski’s Rug
Every once in a while, something hits you. Trying to make sense of COVID-19’s effect on the casino business, I saw this quote one morning on CNBC. “We’ve taken 60 years of standard operating procedures […]
Articles
Are You Approaching Your Analytics Systematically?
Let’s talk about the four principles of analytics. We all know these, for the most part. The difference is when you follow through on all four of them every time. As properties are reopening and […]
Articles
The Hospitality Professional: Part One
So, there I was, driving in my car. It was a dark and stormy night! Okay, so it wasn’t stormy, and it wasn’t even dark yet, just one of those pleasant late-spring evenings with the […]
Articles
Construction Spotlight: Emerald Queen Casino
By Guest Author, Brett Ewing, AIA, NCARB Architectural Photography by Doug Walker Photography The new Emerald Queen Casino balances the eye-catching flash of a Las Vegas-style resort with memorable references to Puyallup Tribal culture. The […]
Articles
Re-Evaluating Surveillance (After the Pandemic)
The virus that shut down our casinos throughout the country also changes how surveillance operates, perhaps forever. While some of these changes may not be easily accepted by us and the departments we support, there […]
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Leadership During Tornadoes, a Pandemic and Compact Negotiations
Chris: In regards to the ongoing gaming compact negotiation with Governor Stitt – how has that impacted your operations? e.g., Are you looking at more Class II games? Melanie: As of January 1st, 2020, Governor […]
Articles
Results ARE Beliefs
“Well you know how it is, about half the people here do most of the work,” said the VP. My eyes widened because I know that if that is the belief then that is what […]
Articles
When and How Do We Introduce Our Entertainment Programs
Although most casinos have reopened, for our entertainment programs, it is a more wait-and-see situation. For almost all properties, the entertainment component does not get introduced until Phase Four. That would be sometime later in […]
Articles
The Top Five Questions Facing Oklahoma’s Tribal Casinos
Sheila Morago, Executive Director, Oklahoma Indian Gaming Association What a year 2020 has been so far. More than 100,000 Americans, and more than 325,000 people worldwide, have lost their lives to COVID-19, and as a […]
Raving Insights and Reports
How to Use Research to Help You Determine What is the Next Normal
Now that casinos are reopening in a different business environment due to COVID-19 concerns, one of the biggest challenges is that all the data we collected up to now may not be relevant. So how […]