The right to vote is the most fundamental right and duty we have as American citizens and is the truest foundation of our democratic government. As Tribal citizens, it is our solemn responsibility to exercise […]
FireKeepers Casino Hotel is located in Battle Creek, Michigan. The current hotel tower has 243 rooms and a new hotel tower is being built to accommodate 203 additional rooms. The casino has 2,900 slots and […]
Okay, class, hunker down and pay attention … It’s time for your second lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from […]
With recent events forcing properties to reconsider their marketing tactics, many are faced with the challenge of finding more efficient ways to maintain their presence in the market and increase visitation. All while being strapped […]
By Doug Parker, Raving Partner and Back of House Systems Lead Auditor, Finley & Cook Question: Title 31 compliance has presented different challenges over the years. In part, this is because the law and the […]
We are open for business; our guests are excited to get back to doing the things they love, and our team members are working their hardest to adhere to all the new rules in place […]
COVID-19 and the mandated rules of social distancing and cleanliness have certainly impacted our lives this year. No one could have predicted the changes in our lives due to this pandemic. Hospitality has been hit […]
On August 19, the daily newspaper of the Mississippi Gulf Coast ran a front-page story with the headline: ‘It’s our lives.’ Scared Mississippi Coast casino employees demand more COVID-19 protections The article said that some […]
Casino robberies have increased over the last decade. I don’t know if anyone tracks these robberies specifically, but I think those of us who’ve been in the business awhile know that we are seeing more […]
As operators of gaming enterprises, adjusting to this new world, we can confidently say that “what is paying the bills” is our gamblers, and they really do matter. For ten years, all we heard was […]
“The secret to handling change is to focus on progress. If you can make progress on a regular basis, then you feel alive.” – Tony Robbins It’s marketing plan season again. Today’s casino marketers are […]
Sponsored Guest Column Contributed by Richard Schwartz, President, Rush Street Interactive The sports betting phenomenon is sweeping across the US. Its popularity continues to grow, thanks in part to forward-thinking legislators and regulators who are […]
No matter where we look these days, the news feeds are filled with what seems like a never-ending lack of morals and principles. And in today’s world of social media, what happens behind closed doors, […]
By Guest Author Richard A. Picard III, Director of Public Relations & Advertising, Cypress Bayou Casino Hotel, Tribal Affiliation: Chitimacha Tribe of Louisiana There are positive links between corporate social responsibility activities and firm profitability, […]
“It looked like a Chernobyl scene. Everything was exactly as we had left it, but with a layer of dust.” I’ve heard a variation of this story every time someone goes back to their old […]
By guest author Amber Ballard In April, 2016, FireKeepers Casino Hotel and its owners, the Nottawaseppi Huron Band of the Potawatomi purchased and took possession of the historic Fire Station No. 4 located near downtown […]
Editorial By Guest Author Justin Huenemann, President and CEO NB3 Foundation In less than six months, the Navajo Nation held the top spot of most positive cases per capita in the United States. We witnessed […]
The past few months have profoundly impacted the world. Much of what we do, and certainly the way we operate, has changed as well. The old saying that “normal” is just a setting on the […]
We’d love to be able to get out the crystal ball and tell what the coming months may bring. But if we’ve learned anything in the past few months, it’s that we need to be […]
Casinos nationwide began reopening in May, but business practices are far different than before COVID-19. Guest demographics are also changing, since older guests are more likely to be staying away from public places unless it’s […]
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