Konami Interview Exclusive: Making the Casino Systems Switch

Sponsored post by Konami Gaming, Inc.

Why are Tribal gaming operators switching their casino management system?

In the past year, Tribal casinos across North America have made moves to change up their core casino management system. Chris Faria, Editor, Tribal Gaming & Hospitality Magazine, explores the sudden uptick in conversions with Randy Caron, Vice President of Systems Sales at Konami Gaming, Inc.

Randy Caron, Vice President of Systems Sales at Konami Gaming and Chris Faria, Editor, Tribal Gaming & Hospitality Magazine explore the sudden uptick in conversions for casino management systems.

Mobile apps, touchless authentication, cashless options, and easy, frictionless loyalty rewards have become incredibly important for reaching today’s players

When evaluating casino systems providers, reliability is essential. As Caron explains, “No wants system downtime during the weekends, or during big events like New Year’s Eve.” As casinos have become increasingly data-driven and integrated, a system outage can result in critical loss of information and on-going revenue opportunities. A stable, robust system architecture provides the strong foundation for continuing operations as well as new initiatives.

For Tribal gaming leaders looking to grow their business, a robust, reliable, and technologically innovative management system helps maximize property potential. In order to reach, attract, and engage diverse audiences, spanning across all integrated areas of the property, casino teams need a complete tool kit of system-delivered solutions. Many have turned to Konami’s SYNKROS casino management system to help power enduring growth, such as Morongo Casino Resort & Spa in Southern California:

“SYNKROS aligns perfectly with Morongo’s overall strategy to advance every aspect of our guest service and entertainment offering. Konami’s demonstrated high reliability and flexible marketing capabilities allow us to cater to diverse demographics across our different locations and amenities, so guests can truly engage and connect with the various entertainment aspects they enjoy most about Morongo.” 

Richard St. Jean, Chief Operating Officer, Morongo Casino Resort & Spa

Konami’s SYNKROS is an industry-leading single ecosystem, with 99.99% availability

SYNKROS is in the midst of a record-breaking year. “We’ve had the privilege to partner with great organizations in Southern California—that includes Casino Pauma, Cahuilla Casino, Barona Resort & Casino, Jamul Casino, Morongo Casino Resort & Spa, and most recently, San Manuel Casino,” said Caron. “They each have their own unique reasons for selecting Konami as their partner. Whatever the situation, we take the time to learn about their business, adopt their vision, and supply the tools, training, and resources to achieve it.”

Throughout the implementation process, Konami is commited to empowering property teams through exemplary training opportunities and 24 x 7 x 365 service. According to Caron, “Partnership support is key. Konami goes the extra mile to make sure property teams are equipped with the knowledge and tools to make the most of our latest SYNKROS technology.”

Those interested in learning more about Konami’s award-winning SYNKROS casino management system are encouraged to contact Randy Cardon at caron0220@konamigaming.com, or complete Konami’s SYNKROS contact request form at https://www.gaming.konami.com/systems/ContactUs.aspx.

More Videos:

SYNKROS Overview and SYNKROS Testimonial videos


SYNKROS Brochure
Money Klip Cashless
SynkConnect Mobile









Sponsored post by Konami Gaming, Inc.