Articles
What Our Elders Can Teach Us
Years ago, I went ElderHostel’ing. That is, I spoke to groups of seniors from the ElderHostel program (now known as Road Scholar) here in Reno. For those who aren’t familiar with this program, it is […]
Articles
Articles
The Exit Interview
With so many of our team members choosing to move on at this time, are you taking advantage of the valuable information that the exit interview can provide? When a team member leaves an organization, […]
Articles
TG&H Solutions Center: How to Avoid Getting Bogged Down with Paperwork Around Entertainment
Christine Faria: Hey, everyone, Chris Faria here, Executive Editor, Tribal Gaming and Hospitality Magazine. Welcome to a special edition of Solution Center where we identify one specific operational issue that has been top of mind in […]
Articles
A Unicorn Has Been Spotted in Casino Gaming
Sponsored Content by eConnect Many of the tools you use for marketing and player development have been around for 10+ years. With new technology innovation, eConnect has the ability to give you information about players that you […]
Articles
National Indian Gaming Association Summer Update
As the summer months are upon us, Indian Country comes together for traditional summer cultural activities such as harvest celebrations, pow-wows, and rodeos. For many, coming back together means returning to the workforce and the […]
Articles
TG&H Advisory Board Profile: Get to Know Jay Garcia
Interview with Former Lieutenant Governor of Santa Ana Pueblo & Chairman of the Board of Directors, Santa Ana Pueblo and Santa Ana Golf Club Inc. Also contributes as member of the Investment Committee With Christine […]
Articles
TG&H Value Add: Audit Checklist for Hospitality Departments
When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]
Articles
How Native Companies Are Debunking the Tours Stereotype
By American Indian Alaska Native Tourism Association, Inc. | AIANTA Group tours have been a popular form of travel for centuries. Today, however, group tourists often get a bad rap as they are erroneously lumped […]
Articles
Tribal Sovereignty Over Data and Core System Rights
Your Systems and Data Assets A modern gaming operation is utterly dependent on their systems and their associated data to operate and run the basis of the business. Over a dozen core systems are used […]
Articles
How Tribes and Tribal Enterprises Can Gain Satisfactory Returns on the Investments Made Through Tuition Assistance Programs
Sponsored Content by University of Phoenix How an organization strategically handles its employee recruitment, retention, promotion and succession planning – along with benefits and other incentives offered to employees – can either provide substantial competitive […]
Marketing & Loyalty
TG&H On Air – Cindy Kurtz, President of Marketing Performance Group
Sponsored Content By Marketing Performance Group Cindy, for those in our audience who are not familiar with MPG, what solutions do you provide to the Tribal gaming and hospitality industry? Marketing Performance Group is a […]
Finance & Compliance
BOK Financial, Quapaw Nation Reach $300M Agreement to Benefit Tribal Citizens
Sponsored Content By BOK Financial Taking a fresh look at an existing asset is benefiting the citizens of the Quapaw Nation – in the amount of $55,000 a day – you’ve got Downstream headed in […]
Entertainment
The Big Reveal for Tribally Owned Hard Rock Live Sacramento
Hard Rock Hotel & Casino Sacramento at Fire Mountain, owned by the Estom Yumeka Maidu Tribe of the Enterprise Rancheria, has unveiled the newly finished HARD ROCK LIVE music and entertainment venue with a grand […]
Perspectives
Memorial Day 2022 – Who We’re Honoring, Grieving, and Loving on This Day
Every year I am privileged to write this newsletter, remembering those servicemen and women who lost their lives serving our nation. Growing up, I had the privilege of parents, uncles, and grandparents who shared their […]
Finance & Compliance
Heads or Tails! Auditing Revenue is more than a Coin Toss
Sponsored Content by Finley & Cook Chris Faria welcomes back industry compliance expert Doug Parker of Finley & Cook to discuss types of risk and how risk assessments allow us to proactively approach and evaluate […]
Articles
Ask the Experts: Slots
Every issue we ask slot manufacturers what tools and strategies slot directors can benefit from that they might not be taking full advantage of. Check out our previous articles on: How to drive more revenue on […]
Articles
How to Plan Using the 4 Ws and 1 H
As the saying goes, if you fail to plan, then you’re planning to fail. So many times, I see hosts who just go where the wind blows them every day. This is a huge mistake! […]
Articles
Should You Pass on Hiring an Outside Talent Buyer?
Written by Doug Wisness With the wealth of information available online, many of today’s casinos are feeling much more knowledgeable about the entertainment industry. Add in the desire to save and generate as much profit […]
Articles
Research Update 2022 – Think with Google
Google has become such an integral part of our thinking that when someone needs an answer to a question, “Google it” has become our first response. Because Google knows everything, right? Believe it or not, […]
Articles
Theft, Fraud and Cheating in the 21st Century
I know that we’ve sounded off about this before in previous articles, but it is important that all surveillance leaders take note that we are undergoing a massive sea of change, not only in what […]