“Everyone is going to have a GREAT time if it is the last thing I do!” she said through gritted teeth. “I have been miserable for months while planning this and I better see a […]
I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how […]
Read Part I from the Spring Issue of TG&H – Creating Intentional Leaders and a Culture of Quality: Evidence-Based Intentional Leadership Methodology Managing a business is hard. It is even harder to manage in a […]
Okay. Hey, everyone. Chris Faria here, executive editor of Tribal Gaming and Hospitality Magazine. Today we’re here kicking off our summer issue with a very special guest, Sheila Morago, Executive Director of the Oklahoma Indian […]
Stagnant, inactive, dormant and dull. Why is the most important program within your control being ignored and overlooked? The program that affects almost every department. The program that touches most guests daily, including your cherished […]
I have had the opportunity over the past several weeks to spend a significant amount of time on the road and in casinos again. In fact, I am writing this article today while sitting on […]
A few years ago, an enterprising slot technician figured out a way to set up slot machines to fraudulently load up credits on some slot machines and then recruited some of his fellow team members, […]
Lines at the players club. Lines for the buffet. Players waiting for jackpot payouts … all things guests endure, but don’t particularly appreciate. In terms of the first two, most casinos have figured out clever […]
Years ago, I went ElderHostel’ing. That is, I spoke to groups of seniors from the ElderHostel program (now known as Road Scholar) here in Reno. For those who aren’t familiar with this program, it is […]
With so many of our team members choosing to move on at this time, are you taking advantage of the valuable information that the exit interview can provide? When a team member leaves an organization, […]
Christine Faria: Hey, everyone, Chris Faria here, Executive Editor, Tribal Gaming and Hospitality Magazine. Welcome to a special edition of Solution Center where we identify one specific operational issue that has been top of mind in […]
Sponsored Content by eConnect Many of the tools you use for marketing and player development have been around for 10+ years. With new technology innovation, eConnect has the ability to give you information about players that you […]
As the summer months are upon us, Indian Country comes together for traditional summer cultural activities such as harvest celebrations, pow-wows, and rodeos. For many, coming back together means returning to the workforce and the […]
Interview with Former Lieutenant Governor of Santa Ana Pueblo & Chairman of the Board of Directors, Santa Ana Pueblo and Santa Ana Golf Club Inc. Also contributes as member of the Investment Committee With Christine […]
When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]
By American Indian Alaska Native Tourism Association, Inc. | AIANTA Group tours have been a popular form of travel for centuries. Today, however, group tourists often get a bad rap as they are erroneously lumped […]
Your Systems and Data Assets A modern gaming operation is utterly dependent on their systems and their associated data to operate and run the basis of the business. Over a dozen core systems are used […]
Sponsored Content by University of Phoenix How an organization strategically handles its employee recruitment, retention, promotion and succession planning – along with benefits and other incentives offered to employees – can either provide substantial competitive […]
Sponsored Content By Marketing Performance Group Cindy, for those in our audience who are not familiar with MPG, what solutions do you provide to the Tribal gaming and hospitality industry? Marketing Performance Group is a […]
Sponsored Content By BOK Financial Taking a fresh look at an existing asset is benefiting the citizens of the Quapaw Nation – in the amount of $55,000 a day – you’ve got Downstream headed in […]
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