Articles
The Hospitality Professional: Part Four
Read previous articles here: Part I | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth lesson in my series, “How to Be a Hospitality Pro […]
Articles
Articles
How to Deal with Decreasing Food and Beverage Margins: Five Things to Do More with Fewer Team Members
Times continue to be tough. Inflation is at an all-time high and margins are getting tighter and tighter. “How can we continue to offer the same level of service and deliverables to our guests as […]
Articles
Player Development Is a Team Sport – Why Our Biggest Obstacle is Something We Face Internally
During our Host Player Development Conference, hosted in Vegas this past July, we asked our attendees, “What is the hardest part of being a host or being in player development?” We received quite a few […]
Articles
The Casino Blip (Where Did Everyone Go?) – Part I
The Blip In 2018, Hollywood gave us the cinematic blockbuster, Avengers: Infinity War, where the hated Thanos got his mitts on all the Infinity Stones and dissolved half the Marvel universe with a snap from […]
Articles
How Was Your Stay?
Today we are going to explore and discuss some fundamental processes and interactions of a casino/property that guests rely on for a grand experience, thus, them being able to answer the posed question, “How was […]
Articles
The Why of Sports Betting – Part I
When looking at adding sports betting, there are many factors to take into consideration. For those of you who may be familiar with Simon Sinek, let us start with “Why.” It is critical that you […]
Articles
You’re Fired!
You’re fired! It sounds so dramatic and like you’re finally getting to enact some justice on a loafer who has been sucking the life out of the company and its team members. This is rarely […]
Articles
As Our Guests’ Wallets Have Tightened – How Do Casinos Respond To Players With Less Dispensable Income?
Sponsored Content by Catalyst It costs more each day to fill your vehicle at the pump. It costs more each week to fill your refrigerator with groceries. There is no escaping it, there is no […]
Articles
Data Empowerment
Co-authored by Hanna McCall Your Casino’s Invaluable Renewable Resource Similar to how a player can choose the value (e.g., bet amount) of each game on a slot machine or at a table game, your casino […]
Every Issue
IGA Update
Chairman Stevens checks in with Deana Scott and Tribal Gaming & Hospitality Magazine to discuss two landmark cases and their potential impact on Tribal sovereignty, the Indian Child Welfare Act and Oklahoma v. Castro-Huerta. Listen […]
Articles
TG&H Value Add: Audit Checklist for Marketing Departments – Five steps to Control the Uncontrollable
In the gaming business there is no shortage of challenges, there is only what can be controlled and what can’t. Casino operators faced down unrelenting trials due to the pandemic, only to experience push back […]
News
Economic and Community Benefits of Tribes in Washington
The Washington Indian Gaming Association (WIGA) released an Economic Impact Study showing strong Tribal economies benefitting the state of Washington. Deana Scott, Raving CEO sits down with Rebecca George, Port Gamble S’Klallam Tribe, Executive Director, […]
News
Chairman Stevens on the Post-Pandemic Figures for Indian Gaming
An historic year in 2021 for Tribal gaming, Chairman speaks to these numbers released by the NIGC, a post-pandemic increase of 40% over FY 2020’s $24 billion and a 13% increase from FY 2019’s $34 […]
Articles
There’s a Simpler Way for Casinos to Connect with the Your Customers: Payments
Sponsored Content by Sightline Payments Leveraging modern payment technology helps casino operators retain customers and engage a wider audience The question of engaging millennials to go to casinos has been on the minds of gaming […]
Gaming Operations
Incredible Technologies Partners with Choctaw Nation Master Artist for New Gaming Device
Incredible Technologies (IT) has collaborated with an Indigenous Master Artist to produce a licensed Class II gaming device, marking the first collaboration of this kind. As the casino gaming industry greatly benefits from Indian gaming, […]
Hospitality
Hotels & Resorts Minimize Common Issues for Hotel Operators Improving Guest Experiences and Employee Health Liabilities
Sponsored Content By Midwest Pathogend There’s a common misconception that mold and mildew only effect homes and commercial buildings in Florida, Louisiana, Texas, and other high humidity states, says Chris Schultheis, M.S. of Midwest Pathogend […]
Guest Service
Comanche Nation Casinos: Our mission is Numunu, family
Comanche Nation Casinos: Interview with Mia M. Tahdooahnippah, Chief Executive Officer TG&H: Mia, for those readers who are not familiar with your casinos, tell us about your guests, your team members and what type of […]
Articles
Cybersecurity – Are They Learning on Your Dime?
Sponsored Content by Finley & Cook Whether you operate a government or an enterprise, you hire lots of talent in many different positions throughout your organization. Obviously, when you are hiring for a manager, the […]
Articles
Do You Have a Specific Marketing Plan for Sports Betting?
Sponsored Content by Catalyst There’s the saying: “A rising tide lifts all boats.” So how has the rising tide of sports betting affected gaming properties across the U.S.? A recent American Gaming Association release shared […]
Articles
Choosing the Right Creative Agency
Sponsored Content By Red Circle You want the right creative agency, a partner that can help you define what the market thinks and feels about your casino. That’s what building a brand is all about. […]