By Guest Author: Kevin Wimsatt, CEO, Bold Concepts Wise investments made today that include successful diversification of Tribal Nation economic development opportunities will be key to a sustained and generational benefit for you and your […]
Have you ever gone to a friend or colleague seeking encouragement, and felt worse than when you came? Looking for support, mentoring or good advice can be as challenging as the problem you are facing. […]
As we struggle to understand the COVID-19 effect on the casino business and predict the post-vaccine environment, who better to help than the “Wizard of Casino Marketing Research,” Mike Meczka. Mike is a popular, sought-after […]
There is so much data out there these days in so many systems. Knowing where to start can sometimes be overwhelming. In this article I would like to give you a simple guideline to get […]
It has been almost a year since the world as we knew it came to a halt, and while we all worked our way through the new normal of the COVID-19 pandemic, we also found […]
Dispersion is the action or process of distributing things or people over a wide area. The digital transformation of all things has made dispersion an inevitable fact of life. Prior to the pandemic, we had […]
If we’ve learned anything from our experience over this past year, it’s that we need to be ready for anything, and, perhaps more importantly, that when we work together for the greater good, we can […]
As if we haven’t been through enough, tax season is upon us again. Even accountants wince a little at the thought of tax season. There’s no doubt that players club team members, hosts and slot […]
By Bob Galombeck and Kell Houston Like having a child in the backseat of your car on a very long family road trip, impatiently wanting to reach your destination, the journey of COVID-19 in 2020 […]
Often, the first meaningful point of contact in any casino is at your players/loyalty club. These team members continually have more interaction with your players than anyone else in the casino. Yet, these team members […]
We recently caught up with Heidi Grant to talk about the largest casino expansion in the Southwest happening at Choctaw Casino & Resort – Durant, which will be revealed in the summer of 2021. This […]
Okay, class, time for number three … your third lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from my last two articles, […]
As more and more of our information is digitized and stored on electronic mediums, the potential for manipulation or theft of this sensitive information increases dramatically. In fact, such information is frequently targeted by those […]
We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]
While we have been continually adjusting advertising plans over the better part of the past year, and continue to monitor the changing environment, it is important to maintain our planning process, with the understanding that […]
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