Articles
How to Plan Using the 4 Ws and 1 H
As the saying goes, if you fail to plan, then you’re planning to fail. So many times, I see hosts who just go where the wind blows them every day. This is a huge mistake! […]
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Articles
Should You Pass on Hiring an Outside Talent Buyer?
Written by Doug Wisness With the wealth of information available online, many of today’s casinos are feeling much more knowledgeable about the entertainment industry. Add in the desire to save and generate as much profit […]
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Research Update 2022 – Think with Google
Google has become such an integral part of our thinking that when someone needs an answer to a question, “Google it” has become our first response. Because Google knows everything, right? Believe it or not, […]
Articles
Theft, Fraud and Cheating in the 21st Century
I know that we’ve sounded off about this before in previous articles, but it is important that all surveillance leaders take note that we are undergoing a massive sea of change, not only in what […]
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What Are Poor Operations and Service Quality Costing Your Property?
If you haven’t heard of Cost of Poor Quality (COPQ) and its negative impact on your organization’s income and profit yield, read on. Whether you are in hotel operations, casino marketing, legal compliance, gaming operations, […]
Articles
New Privacy Laws That Will Impact Your Advertising
Sponsored Content By Catalyst Did you know that new privacy laws will force advertisers to change how they target their audiences by the end of 2023? What are your plans for when this takes effect? […]
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Risk Analysis: How to Mitigate to Ensure Operational Success
Sponsored Content by Finley and Cook The past two years have been rough. There is no question about that. The challenges we have faced have come in a variety of forms. For my family, many […]
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Expert Roundtable Tackles COVID-19 Best Practices
In the gaming industry, nothing is as certain as change. Change is good. Sometimes. COVID-19 altered marketing and operating methods for casinos and resorts forever. Every operating department was affected. It continues to present day. […]
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Food and Beverage Property Performance
By Kevin Huddleston, CPA, CGMA, CFF, Partner, Finley & Cook and Raving Strategic Partner — Accounting and Auditing and Brett Magnan, Raving Partner, Hospitality Today we’re talking about weighing the importance of capturing the correct […]
Articles
Forming a Tourism Committee
When it comes to tourism planning, the Red Cliff Band of Lake Superior Chippewa lets the community do the talking. The Tribe’s tourism team, which is not an official Tribal department, but rather a volunteer […]
Articles
How to Maximize That Post-COVID-19 Television Production Budget
Sponsored Content by Red Circle So you want some fresh, new TV spots now that the world is turning back on. You have that money balled up in a wad in your front pocket, and […]
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Offended? It’s Your Lucky Day!
“Hey, buddy, tackle the day!” he says to the boys. “Sweetie, take care,” he says to the girls. Before work, I drop off my child at her elementary school. A lovely ritual that I enjoy […]
Articles
Creating Intentional Leaders and a Culture of Quality
What is an intentional leader? An intentional leader acts rather than reacts. They are self-aware and very deliberate in what they stand for and how they plan for creating their leadership milestones. They are caring […]
Articles
Goodbye, RFM
RFM Using recency, frequency and monetary (RFM) value to segment a casino database has served most direct marketers well over the last 20+ years. Yours truly included. As a matter of fact, I was hoping […]
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Showcasing Tribal Government Gaming at the 2022 Indian Gaming Tradeshow and Convention
By Ernest L. Stevens, Jr., Chairman, National Indian Gaming Association As the world continues to adjust to the new normal of life, weaning the impacts of the COVID-19 pandemic and the implications of assessing our […]
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TG&H On Air – NNAHRA 2022
Read Full Transcript Below: Chris: Hey everyone. Chris Faria here, Executive Editor of Tribal Gaming and Hospitality Magazine. Welcome to a special edition of TG and H on air with the National Native American Human Resources […]
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University of Phoenix Celebrates Recent Tribal Graduates
For the first time since March 2019, the University of Phoenix Tribal Operations team was proud to host its annual celebratory luncheon on March 11 for our Native American, Alaska Native, and Native Hawaiian students […]
Articles
Raving On Air: Steve Neely, Rolling Hills Casino
In this week’s Raving On Air, Deana sits down with Steve Neely, General Manager, Rolling Hills Casino to tackle the #1 industry challenge – Staffing. What can we do differently to attract today’s workforce? From […]
Gaming Operations
Undecided on a Sportsbook Partner? Let’s Talk End-to-End Solutions
Sponsored Content by Kambi A Full, End-to-End Sportsbook Solution Tribal gaming has been an institution of the wider US casino gaming landscape for decades. Today, with regulated sports betting continuing to grow at such a […]
Gaming Operations
Are You Getting the Most Out of Your Suppliers? Interview with Alex Piper with Ainsworth
Sponsored Content by Ainsworth Dear Ravers, What would you say is one of the most underutilized resources in the gaming industry for operators? Top on my list are the suppliers that we use! And, when […]