Articles
You’re Fired!
You’re fired! It sounds so dramatic and like you’re finally getting to enact some justice on a loafer who has been sucking the life out of the company and its team members. This is rarely […]
Articles
Articles
As Our Guests’ Wallets Have Tightened – How Do Casinos Respond To Players With Less Dispensable Income?
Sponsored Content by Catalyst It costs more each day to fill your vehicle at the pump. It costs more each week to fill your refrigerator with groceries. There is no escaping it, there is no […]
Articles
Data Empowerment
Co-authored by Hanna McCall Your Casino’s Invaluable Renewable Resource Similar to how a player can choose the value (e.g., bet amount) of each game on a slot machine or at a table game, your casino […]
Every Issue
IGA Update
Chairman Stevens checks in with Deana Scott and Tribal Gaming & Hospitality Magazine to discuss two landmark cases and their potential impact on Tribal sovereignty, the Indian Child Welfare Act and Oklahoma v. Castro-Huerta. Listen […]
Articles
TG&H Value Add: Audit Checklist for Marketing Departments – Five steps to Control the Uncontrollable
In the gaming business there is no shortage of challenges, there is only what can be controlled and what can’t. Casino operators faced down unrelenting trials due to the pandemic, only to experience push back […]
News
Economic and Community Benefits of Tribes in Washington
The Washington Indian Gaming Association (WIGA) released an Economic Impact Study showing strong Tribal economies benefitting the state of Washington. Deana Scott, Raving CEO sits down with Rebecca George, Port Gamble S’Klallam Tribe, Executive Director, […]
News
Chairman Stevens on the Post-Pandemic Figures for Indian Gaming
An historic year in 2021 for Tribal gaming, Chairman speaks to these numbers released by the NIGC, a post-pandemic increase of 40% over FY 2020’s $24 billion and a 13% increase from FY 2019’s $34 […]
Articles
There’s a Simpler Way for Casinos to Connect with the Your Customers: Payments
Sponsored Content by Sightline Payments Leveraging modern payment technology helps casino operators retain customers and engage a wider audience The question of engaging millennials to go to casinos has been on the minds of gaming […]
Gaming Operations
Incredible Technologies Partners with Choctaw Nation Master Artist for New Gaming Device
Incredible Technologies (IT) has collaborated with an Indigenous Master Artist to produce a licensed Class II gaming device, marking the first collaboration of this kind. As the casino gaming industry greatly benefits from Indian gaming, […]
Hospitality
Hotels & Resorts Minimize Common Issues for Hotel Operators Improving Guest Experiences and Employee Health Liabilities
Sponsored Content By Midwest Pathogend There’s a common misconception that mold and mildew only effect homes and commercial buildings in Florida, Louisiana, Texas, and other high humidity states, says Chris Schultheis, M.S. of Midwest Pathogend […]
Guest Service
Comanche Nation Casinos: Our mission is Numunu, family
Comanche Nation Casinos: Interview with Mia M. Tahdooahnippah, Chief Executive Officer TG&H: Mia, for those readers who are not familiar with your casinos, tell us about your guests, your team members and what type of […]
Articles
Cybersecurity – Are They Learning on Your Dime?
Sponsored Content by Finley & Cook Whether you operate a government or an enterprise, you hire lots of talent in many different positions throughout your organization. Obviously, when you are hiring for a manager, the […]
Articles
Do You Have a Specific Marketing Plan for Sports Betting?
Sponsored Content by Catalyst There’s the saying: “A rising tide lifts all boats.” So how has the rising tide of sports betting affected gaming properties across the U.S.? A recent American Gaming Association release shared […]
Articles
Choosing the Right Creative Agency
Sponsored Content By Red Circle You want the right creative agency, a partner that can help you define what the market thinks and feels about your casino. That’s what building a brand is all about. […]
Finance & Compliance
Three Pro Tips to Improve Your Cybersecurity!
Sponsored Content by Finley & Cook It seems like cybersecurity concerns grow by the day, with no hope in sight. We’re being buried under a landslide of requirements that we can barely track. What if […]
Articles
Give Generously What You Truly Wish to Give, But Be Cautious …
“Everyone is going to have a GREAT time if it is the last thing I do!” she said through gritted teeth. “I have been miserable for months while planning this and I better see a […]
Articles
How to Deal With Stress and Difficult Guests
I had an interesting conversation a few weeks ago. I was having coffee with a couple of friends and we were discussing all the different ways our jobs have gotten harder, as well as how […]
Articles
Leading in a Family Business and Creating a Successful Leadership Development Program
Read Part I from the Spring Issue of TG&H – Creating Intentional Leaders and a Culture of Quality: Evidence-Based Intentional Leadership Methodology Managing a business is hard. It is even harder to manage in a […]
Articles
OIGA Update with Sheila Morago, Executive Director, Oklahoma Indian Gaming Association
Okay. Hey, everyone. Chris Faria here, executive editor of Tribal Gaming and Hospitality Magazine. Today we’re here kicking off our summer issue with a very special guest, Sheila Morago, Executive Director of the Oklahoma Indian […]
Articles
Putting Loyalty Back Into Loyalty Clubs
Stagnant, inactive, dormant and dull. Why is the most important program within your control being ignored and overlooked? The program that affects almost every department. The program that touches most guests daily, including your cherished […]