Hello from Big Sky Country , Montana! I have the privilege of working with gaming and hospitality teams across the country, and no matter what we’re talking about, guest service, leadership, player development … the […]
True or False? Business Optimization or Lean Six Sigma, works better for companies that do manufacturing and have assembly lines (Toyota, Coca Cola, Kellogg, Kraft Heinz) – gaming and hospitality companies can’t benefit from this. […]
What hath Alexander Graham Bell wrought? Oh, that dastardly telephone! It sits there, on your desk, or in your pocket just waiting to be used and abused as you go about your daily routine. Who […]
The Clock Model I’m not sure who is actually credited for the Clock Model Framework, but I attribute my awareness to Scott Galloway (Prof G) and his online Section business classes. It’s a competitive approach […]
There is the casino world and there is the rest of the world. The same thing goes for marketing trends. Casino marketing has always been cutting edge and leads the world in areas like guest […]
Many years ago, I wrote an article slamming phone book advertising in favor of reallocating those budgets to support improved social media and search marketing. I thought phone books were a thing of the past. […]
Nothing stays the same in the casino business. There is always something new. It might be a new gaming section, new restaurant, new spa, or an entirely new casino. It falls to the operator to […]
Throughout my career in the gaming industry, I’ve had the privilege of serving in various roles. I started in the slot department, transitioned to the surveillance department, and spent time in security. Much of my […]
Pricing, touring and availability for concert artists is a confusing world post-Covid. On top of that so many of the large agencies that handle these touring acts, have been sold or have merged into new […]
Feeling overwhelmed? In casino marketing we are in a perpetual state of flux. I’ve found that the best way to thrive in this environment has been to rely on my solid casino marketing foundation. As […]
Many people believe that guest service is a differentiator in a competitive market, but they don’t know how to build a model to justify the expense of investing in guest service improvements. If this describes you, then […]
Food and Beverage is one of those unappreciated services in a casino property, but so extremely necessary. Food and Beverage is considered “fuel” for the player and expected to be good, quick and affordable, but […]
This past May, I had the opportunity to visit the team at Cache Creek Casino Resort for a unique slot research project (watch special video here). After hitting the Sacramento area, from the mountains of […]
In this video, TG&H speaks with Oliver Shoemaker – Vice President of Slot Operations, Cache Creek Casino Resort and Sean Evans – Vice President of Marketing, Ainsworth Game Technology about a very special slot research project that […]
Memorial Day holds personal significance for a dwindling number of Americans. As a nation, we may be losing the capacity to remember and honor shared sacrifices to those servicemen and women who lost their lives […]
Sponsored Content by Kambi The world’s most trusted sports betting provider recently expanded their already extensive tribal network of sports betting operators with two more partnerships in the last month. The first was a landmark partnership […]
As we wrap up, a big thank you to our hosts who made this possible Ainsworth Game Technology. Sean Evans, VP of Marketing and Product Strategy at Ainsworth reflects on his 25 years attending the IGA […]
As we recap the Ainsworth Live News Deck powered by Tribal Gaming & Hospitality Magazine, Raving and CDC Gaming Reports, your hosts Casey Gonzales and Deana Scott take a moment to reflect on the experience at IGA 2024 this Spring in Anaheim. “It’s […]
In our final round of interviews from the Ainsworth Live News Deck powered by Tribal Gaming & Hospitality Magazine, Raving and CDC Gaming Reports, Camille Mercier, CEO of Spirit Mountain Casino reflects on growing up […]
With a 23-year-career in gaming spanning many markets, Chris Archunde is known for innovative marketing strategies and solutions in gaming. In today’s interview captured during the IGA Tradeshow & Convention, Chris offers her unique perspective […]
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