Articles
Obligation Overload
Obligation is ruining our lives. If that grabbed you … read on, you’re part of the team that has a very long list of things that “should” be done. This should-do/supposed-to-do list is taking us […]
Leadership & HR
Articles
Tribal Women in Business: Amy Denet Deal
TG&H sits down with Amy Denet Deal, Diné (Navajo People). Amy discusses her journey home to New Mexico at 55, starting a business that supports other artists and how she hopes to create change for her […]
Articles
TG&H Advisory Board Profile: Get to Know Pam Shaw
Executive Editor, Chris Faria, sits down to learn more about Congresswoman Pam Shaw, Osage Nation Congress, and Chairwoman & Co-Founder of the United Women of Tribal Gaming in this interview. TG&H: You were one of […]
Articles
Faces of Gaming: Laura Penney — Putting in the Work as CEO of Coeur d’Alene Casino
One of a few female CEOs of a casino, Laura Penney is the embodiment of resilience. Five months into her role as CEO of Coeur d’Alene Casino Resort Hotel in Idaho, she faced down the […]
Leadership & HR
Faces of Gaming: Kevin Parker — “Putting everything into everything I do”
Kevin Parker is an accomplished gaming executive who has worked at seven casinos, and a gaming-technology leader who helped develop an early mobile gaming product and a product to catch cheaters. Parker will tell you […]
Articles
Using Reality Based Decision Making
Do you remember your first car? When I ask a client this question, a smile will spread across their face as they share memories about their delightful clunkers. “The car had a hole in the […]
Articles
Innovative Ways Tribes are Tackling Staffing Problems
The recruitment and retention of staff continues to impact Tribes across the country, cutting into their operations and adding costs because of the high turnover. Tribes are tackling the problem head on by launching successful […]
Articles
Five Observations from Five States in Five Months
I did a similar article years ago and felt it was time to revisit the topics and see if anything has changed, especially with the “excitement” of the last few years. I still love […]
Articles
How to Break the Barriers Between Council, Operations, and Administration
Whether you’re on an HR team, senior leadership team or Tribal council, it’s important to have a collective process to start the new year. Raving partner Paula Allen, Tribal citizen of the Jamestown S’Klallam Tribe […]
Articles
Are You Feeling Overwhelmed, Even Though Everything “Feels” Fine?
“Everything is going so well! I don’t understand why I am upset,” my client said in a deeply troubled voice. He had risen through a remarkably difficult divorce and was now finding new ways to […]
Articles
An Open Letter to Management
Dear Bosses, We, your dedicated team members, feel it is far past time for us to share with you some of the ways that we feel let down and unsupported. This letter goes out to […]
Articles
Tribal Leadership Embraces Strategies for Operational Excellence
Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s […]
Articles
Akwesasne Mohawk Casino Resort: Launching an Immersive Leadership Development Program During Crisis
Raving CEO, Deana Scott Interviews Maryellen Cooke, Talent & Leadership Development Manager, and Marvin Phillips, Casino Resort Director of Information Technology, Akwesasne Mohawk Casino Resort It was March of 2020 and Akwesasne Mohawk Casino Resort, […]
Articles
More Ways to Discover and Retain Talent
We’re all dealing with a workforce shortage and the difficulty of finding and retaining marketing talent in this current job climate. Now is the time to implement a well-planned internship program to assist your organization […]
Articles
You’re Fired!
You’re fired! It sounds so dramatic and like you’re finally getting to enact some justice on a loafer who has been sucking the life out of the company and its team members. This is rarely […]
Articles
Give Generously What You Truly Wish to Give, But Be Cautious …
“Everyone is going to have a GREAT time if it is the last thing I do!” she said through gritted teeth. “I have been miserable for months while planning this and I better see a […]
Articles
Leading in a Family Business and Creating a Successful Leadership Development Program
Read Part I from the Spring Issue of TG&H – Creating Intentional Leaders and a Culture of Quality: Evidence-Based Intentional Leadership Methodology Managing a business is hard. It is even harder to manage in a […]
Articles
The Exit Interview
With so many of our team members choosing to move on at this time, are you taking advantage of the valuable information that the exit interview can provide? When a team member leaves an organization, […]
Articles
How Tribes and Tribal Enterprises Can Gain Satisfactory Returns on the Investments Made Through Tuition Assistance Programs
Sponsored Content by University of Phoenix How an organization strategically handles its employee recruitment, retention, promotion and succession planning – along with benefits and other incentives offered to employees – can either provide substantial competitive […]
Articles
What Are Poor Operations and Service Quality Costing Your Property?
If you haven’t heard of Cost of Poor Quality (COPQ) and its negative impact on your organization’s income and profit yield, read on. Whether you are in hotel operations, casino marketing, legal compliance, gaming operations, […]