Articles
The Hospitality Professional: Part Four
Read previous articles here: Part I | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth lesson in my series, “How to Be a Hospitality Pro […]
Hospitality
Hospitality
Hotels & Resorts Minimize Common Issues for Hotel Operators Improving Guest Experiences and Employee Health Liabilities
Sponsored Content By Midwest Pathogend There’s a common misconception that mold and mildew only effect homes and commercial buildings in Florida, Louisiana, Texas, and other high humidity states, says Chris Schultheis, M.S. of Midwest Pathogend […]
Articles
TG&H Value Add: Audit Checklist for Hospitality Departments
When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]
Articles
Food and Beverage Property Performance
By Kevin Huddleston, CPA, CGMA, CFF, Partner, Finley & Cook and Raving Strategic Partner — Accounting and Auditing and Brett Magnan, Raving Partner, Hospitality Today we’re talking about weighing the importance of capturing the correct […]
Articles
Showcasing Cultural Heritage at Your Businesses
In a survey conducted by Mandala Research, more than half (52 percent) of leisure travelers surveyed indicated that they would “spend more on cultural and/or heritage activities while on a trip.” Additionally, 49 percent of […]
Articles
Were Your Strategic Hospitality Decisions the Right Ones?
Whether you use the idiom left hand versus right hand, up versus down, positive versus negative, or my favorite, glass half-full versus half-empty – you understand that there are two perspectives for any situation. If […]
Gaming Operations
Understanding AAA Diamonds and “Inspected Clean”
Sponsored Content by Midwest Pathogend Services Now more than ever, guests want peace of mind when choosing where to stay. AAA has enhanced their inspections with ATP surface testing, the same technology used to verify […]
Articles
Hospitality: Making Things Right Versus Making People Right
I have the privilege of serving many Tribal casinos and when asked to help them improve their hospitality service, I find myself trying to solve two different problems as one. Let me explain … Defining […]
Hospitality
TG&H Interactive Webinar: Prospera – Technology for the Future of Safe Casinos
TG&H and Prospera hosted a webinar on August 24 featuring Kevin Kilkeary, President of Prospera Health & Hospitality Services. The hospitality industry cannot afford to be blindsided by another pandemic. Covid-19 has taught us […]
Articles
Making Guest Service a Priority Through Covid-19
I get it … COVID-19 created a whole new set of challenges for our business, and in order to be open, certain safety requirements were implemented. You had to add sanitation stations, plexiglass partitions between […]
Gaming Operations
TG&H Interactive Webinar: How to Unlock the Potential of Your Frontline Organization, to Accelerate the Recovery
Sponsored post by Beekeeper On the post-pandemic path to recovery, your frontline workforce is the strongest asset to drive your success. As your organization’s ambassadors, they can make or break your guests’ experience, and internally, […]
Articles
Enhanced Cleaning is Not Going to Go Away
Sponsored Content Did you choose the right system for the future? By Chris Schultheis, M.S., President, Midwest Pathogend Services Did you think your additional efforts (and expense) to keep your gaming and hospitality spaces clean […]
Gaming Operations
TGH Interactive Webinar: How Clean is Clean Enough for the Gaming and Hospitality Industry?
Sponsored post by Midwest Pathogend Services Our hotel rooms, workout rooms, shuttle busses and F&B outlets have always been vulnerable to infectious disease transmission, super bugs or odor causing bacteria. However, since COVID-19, gaming and […]
Articles
When Every Dollar Is Critical in Our F&B Outlets
We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]
Articles
New Reality. Old Expectations.
COVID-19 and the mandated rules of social distancing and cleanliness have certainly impacted our lives this year. No one could have predicted the changes in our lives due to this pandemic. Hospitality has been hit […]
Articles
Hospitality Review from the Guest’s Perspective
With health agencies like the Centers for Disease Control and Prevention and the World Health Organization advising people to avoid close contact with others and crowded spaces, safety protocols are particularly vital for indoor entertainment […]
Hospitality
Eighteen Ideas for Evolved Hospitality
Shutting Down and Reopening is Not Enough The hospitality business must evolve in order to survive. Shutting down now and just re-opening when the crisis is over will not be enough, assuming you even have […]
Hospitality
Rate vs. CPOR Against Guest Satisfaction
“My room has everything I want and so much I don’t want – it’s no wonder that the room costs so much per night” Quality properties have anticipated every guest’s needs by having the perfect […]
Hospitality
Behind the Scenes Teams That Impact a Guest Experience
Or, EW … that’s gross! But thanks for cleaning it up! Did you ever wonder how and by whom the place you are in gets cleaned? Some properties make it seem so effortless, while others […]
Hospitality
Airing Your Dirty Laundry!
A compelling reason to clean up your act… When it comes to casino properties outsourcing their linen and laundry service or making the capital decision to handle it on-site, there are several factors to consider: […]