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HomeArticlesHospitality

Hospitality

Articles

California Nations Indian Gaming Association Fall Update

September 23, 2023 CNIGA

By Chairman James Siva, CNIGA As the summer heads into fall, and the California Legislature nears the end of its session, the California Nations Indian Gaming Association is active on the legislative front. In June, […]

Articles

Room Rate Lost Leader vs. Profit Center

June 26, 2023 Brett Magnan

When I left traditional hospitality 20 years ago and moved into the gaming sector, I quickly realized that the standard business model for selling hotel rooms needed to be revised. The casino business was vastly […]

Articles

Order Taker or Professional Sales Server?

March 15, 2023 Brett Magnan

Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]

Articles

Cultural Interpretation: Prioritizing Tribal Members

March 15, 2023 AIANTA

Article by Karie Luidens for the American Indian Alaska Native Tourism Association Cultural Heritage Tourism, A planner for indigenous tourism professionals The Seminole Tribe of Florida is as deeply rooted in their homeland as the […]

Articles

Food and Beverage Is the Area of Most Concern for Internal Theft and Fraud

January 4, 2023 Brett Magnan

The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]

Articles

How to Deal with Decreasing Food and Beverage Margins: Five Things to Do More with Fewer Team Members

September 28, 2022 Brett Magnan

Times continue to be tough. Inflation is at an all-time high and margins are getting tighter and tighter. “How can we continue to offer the same level of service and deliverables to our guests as […]

Articles

The Hospitality Professional: Part Four

September 28, 2022 Steve Browne

Read previous articles here: Part I   | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth lesson in my series, “How to Be a Hospitality Pro […]

Hospitality

Hotels & Resorts Minimize Common Issues for Hotel Operators Improving Guest Experiences and Employee Health Liabilities

July 21, 2022 Midwest Pathogend

Sponsored Content By Midwest Pathogend There’s a common misconception that mold and mildew only effect homes and commercial buildings in Florida, Louisiana, Texas, and other high humidity states, says Chris Schultheis, M.S. of Midwest Pathogend […]

Articles

TG&H Value Add: Audit Checklist for Hospitality Departments

July 1, 2022 Brett Magnan

When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]

Articles

Food and Beverage Property Performance

April 7, 2022 Brett Magnan

By Kevin Huddleston, CPA, CGMA, CFF, Partner, Finley & Cook and Raving Strategic Partner — Accounting and Auditing and Brett Magnan, Raving Partner, Hospitality Today we’re talking about weighing the importance of capturing the correct […]

Articles

Showcasing Cultural Heritage at Your Businesses

January 20, 2022 Monica Poling

In a survey conducted by Mandala Research, more than half (52 percent) of leisure travelers surveyed indicated that they would “spend more on cultural and/or heritage activities while on a trip.” Additionally, 49 percent of […]

Articles

Were Your Strategic Hospitality Decisions the Right Ones?

January 14, 2022 Brett Magnan

Whether you use the idiom left hand versus right hand, up versus down, positive versus negative, or my favorite, glass half-full versus half-empty – you understand that there are two perspectives for any situation. If […]

Gaming Operations

Understanding AAA Diamonds and “Inspected Clean”

September 22, 2021 Chris Schultheis

Sponsored Content by Midwest Pathogend Services Now more than ever, guests want peace of mind when choosing where to stay. AAA has enhanced their inspections with ATP surface testing, the same technology used to verify […]

Articles

Hospitality: Making Things Right Versus Making People Right

September 22, 2021 Brett Magnan

I have the privilege of serving many Tribal casinos and when asked to help them improve their hospitality service, I find myself trying to solve two different problems as one. Let me explain … Defining […]

Hospitality

TG&H Interactive Webinar: Prospera – Technology for the Future of Safe Casinos

August 25, 2021 Tribal Gaming and Hospitality

 TG&H and Prospera hosted a webinar on August 24 featuring Kevin Kilkeary, President of Prospera Health & Hospitality Services. The hospitality industry cannot afford to be blindsided by another pandemic. Covid-19 has taught us […]

Articles

Making Guest Service a Priority Through Covid-19

July 4, 2021 Brett Magnan

I get it … COVID-19 created a whole new set of challenges for our business, and in order to be open, certain safety requirements were implemented. You had to add sanitation stations, plexiglass partitions between […]

beekeeper webinar
Gaming Operations

TG&H Interactive Webinar: How to Unlock the Potential of Your Frontline Organization, to Accelerate the Recovery

June 22, 2021 Andrada Paraschiv

Sponsored post by Beekeeper On the post-pandemic path to recovery, your frontline workforce is the strongest asset to drive your success. As your organization’s ambassadors, they can make or break your guests’ experience, and internally, […]

Articles

Enhanced Cleaning is Not Going to Go Away

April 29, 2021 Chris Schultheis

Sponsored Content Did you choose the right system for the future? By Chris Schultheis, M.S., President, Midwest Pathogend Services Did you think your additional efforts (and expense) to keep your gaming and hospitality spaces clean […]

Gaming Operations

TGH Interactive Webinar: How Clean is Clean Enough for the Gaming and Hospitality Industry?

March 3, 2021 Chris Schultheis

Sponsored post by Midwest Pathogend Services Our hotel rooms, workout rooms, shuttle busses and F&B outlets have always been vulnerable to infectious disease transmission, super bugs or odor causing bacteria. However, since COVID-19, gaming and […]

Articles

When Every Dollar Is Critical in Our F&B Outlets

January 26, 2021 Brett Magnan

We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]

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