In today’s special TG&H On Air, celebrating National Native American Heritage Month, we interviewed Rick Pedram, food and beverage director of Twin Arrows Navajo Casino Resort, Flagstaff, Arizona. Wine Spectator’s Restaurant Wine List Awards recently selected […]
On a farm, late summer and early fall are a time to harvest the seeds that were sown in the spring. With patience and persistence, those seeds turn into plants that mature, and some bear […]
What does the smallest of details say about your restaurant? Your guests are always watching and subtly judging you. With stiff competition and low margins, it is crucial to not lose a customer because of […]
Food and Beverage is one of those unappreciated services in a casino property, but so extremely necessary. Food and Beverage is considered “fuel” for the player and expected to be good, quick and affordable, but […]
Following, please find the State of the Tribal Nations Speech, 2024, at the Western Indian Gaming Conference, Pechanga Resort Casino, February 20, 2024, General Session by CNIGA Chairman James Siva: Good morning and welcome to […]
Silos are created and business breaks down when the entire team doesn’t understand the holistic goal. Too often you will hear: The slot team thinks they run the property. Table games team have it easy. […]
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
By James Siva Though the legislative session in California is over and we are now well past the deadline for the governor to sign or veto legislation, it is a busy time for CNIGA. We […]
My brother Gil told me the other day, “I think it is so cool, sis, that you don’t work for a corporation; you get to meet the coolest people, and what you do really makes […]
We kick off November honoring Native American Heritage Month with a very special guest on TG&H On Air. Sean Sherman is an award-winning chef, educator, author, and activist. Chef Sean’s story is just the first […]
With the lack of knowledgeable staff, not to mention warm bodies that want to work, you might think that the solution is to build an app, and avatar or a kiosk that replaces the need […]
By Chairman James Siva, CNIGA As the summer heads into fall, and the California Legislature nears the end of its session, the California Nations Indian Gaming Association is active on the legislative front. In June, […]
When I left traditional hospitality 20 years ago and moved into the gaming sector, I quickly realized that the standard business model for selling hotel rooms needed to be revised. The casino business was vastly […]
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
Article by Karie Luidens for the American Indian Alaska Native Tourism Association Cultural Heritage Tourism, A planner for indigenous tourism professionals The Seminole Tribe of Florida is as deeply rooted in their homeland as the […]
The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]
Times continue to be tough. Inflation is at an all-time high and margins are getting tighter and tighter. “How can we continue to offer the same level of service and deliverables to our guests as […]
Read previous articles here: Part I | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth lesson in my series, “How to Be a Hospitality Pro […]
Sponsored Content By Midwest Pathogend There’s a common misconception that mold and mildew only effect homes and commercial buildings in Florida, Louisiana, Texas, and other high humidity states, says Chris Schultheis, M.S. of Midwest Pathogend […]
When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]
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