When I left traditional hospitality 20 years ago and moved into the gaming sector, I quickly realized that the standard business model for selling hotel rooms needed to be revised. The casino business was vastly […]
Have you ever noticed how difficult it is to sell split pea soup? For most of us, it is the least of the soup choices we like and the last one to order if seen […]
Article by Karie Luidens for the American Indian Alaska Native Tourism Association Cultural Heritage Tourism, A planner for indigenous tourism professionals The Seminole Tribe of Florida is as deeply rooted in their homeland as the […]
The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter […]
Times continue to be tough. Inflation is at an all-time high and margins are getting tighter and tighter. “How can we continue to offer the same level of service and deliverables to our guests as […]
Read previous articles here: Part I | Part II | Part III Once more unto the breach, dear friends. We have arrived on the fourth lesson in my series, “How to Be a Hospitality Pro […]
Sponsored Content By Midwest Pathogend There’s a common misconception that mold and mildew only effect homes and commercial buildings in Florida, Louisiana, Texas, and other high humidity states, says Chris Schultheis, M.S. of Midwest Pathogend […]
When’s the last time you did a health check for your individual operational gaming and hospitality departments? With so many changes during the last two and a half years, it’s time to take a step […]
By Kevin Huddleston, CPA, CGMA, CFF, Partner, Finley & Cook and Raving Strategic Partner — Accounting and Auditing and Brett Magnan, Raving Partner, Hospitality Today we’re talking about weighing the importance of capturing the correct […]
In a survey conducted by Mandala Research, more than half (52 percent) of leisure travelers surveyed indicated that they would “spend more on cultural and/or heritage activities while on a trip.” Additionally, 49 percent of […]
Whether you use the idiom left hand versus right hand, up versus down, positive versus negative, or my favorite, glass half-full versus half-empty – you understand that there are two perspectives for any situation. If […]
Sponsored Content by Midwest Pathogend Services Now more than ever, guests want peace of mind when choosing where to stay. AAA has enhanced their inspections with ATP surface testing, the same technology used to verify […]
I have the privilege of serving many Tribal casinos and when asked to help them improve their hospitality service, I find myself trying to solve two different problems as one. Let me explain … Defining […]
TG&H and Prospera hosted a webinar on August 24 featuring Kevin Kilkeary, President of Prospera Health & Hospitality Services. The hospitality industry cannot afford to be blindsided by another pandemic. Covid-19 has taught us […]
I get it … COVID-19 created a whole new set of challenges for our business, and in order to be open, certain safety requirements were implemented. You had to add sanitation stations, plexiglass partitions between […]
Sponsored post by Beekeeper On the post-pandemic path to recovery, your frontline workforce is the strongest asset to drive your success. As your organization’s ambassadors, they can make or break your guests’ experience, and internally, […]
Sponsored Content Did you choose the right system for the future? By Chris Schultheis, M.S., President, Midwest Pathogend Services Did you think your additional efforts (and expense) to keep your gaming and hospitality spaces clean […]
Sponsored post by Midwest Pathogend Services Our hotel rooms, workout rooms, shuttle busses and F&B outlets have always been vulnerable to infectious disease transmission, super bugs or odor causing bacteria. However, since COVID-19, gaming and […]
We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]
COVID-19 and the mandated rules of social distancing and cleanliness have certainly impacted our lives this year. No one could have predicted the changes in our lives due to this pandemic. Hospitality has been hit […]
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