True or False?
Business Optimization or Lean Six Sigma, works better for companies that do manufacturing and have assembly lines (Toyota, Coca Cola, Kellogg, Kraft Heinz) – gaming and hospitality companies can’t benefit from this.
Answer: False.
Lean Six Sigma can be applied to every process in every industry to eliminate business challenges, and to increase revenue and the customer experience. Within a casino property, this includes everything from food and beverage, cage management, valet, front desk, guest services and so much more. If you have a process, chances are good that the process needs to be optimized for the benefit of the tribe, the organization, and your team.
True or False?
Most of the time, when there are errors or guest service “fails,” it’s because team members really aren’t committed to the job.
Answer: False.
It’s not the people, it’s the process in place. People generally won’t fail if there is a successful, sustainable process in place. Once your team members see success in your optimized process, they won’t go back to an old process. They will uphold proper standards. People do not go to work to do a bad job.
True or False?
There are some key differences in applying Lean Six Sigma/Business Optimization to the hospitality and gaming industry compared to traditional manufacturing business.
Answer: False.
It is about identifying key inputs, processes, and key outputs that add to customer value. Every area in hospitality and gaming can be improved with business optimization. If a property feels a “pain” in any area of business, chances are, it is more than a pinch. It is probably an area of bleeding for the property. Bleeding dollars, bleeding employees, bleeding waste. Business optimization stops the bleeding and implements sustainable processes for a successful future. Business optimization is more than a band-aid. It is similar to a life-altering surgery that makes you wonder, “why didn’t I do this long ago?”
True or False?
It would be a massive and expensive undertaking to start a business optimization program at a casino resort
Answer: False.
Quality is free. By identifying current process failures, you can assess sustained improvements for little to nothing. The cost of business optimization is relative to the size of the problem at hand. Process is improvement is not one-size-fits-all. That’s scary to many people out there. Think of it this way. This is a very generalized statement but there are facts to back it up. If you could spend $10K once to save your organization $100K per year and to be even more profitable in the years to come … would you do it? Yes. Most organizations would spend $10K in a heartbeat for a ten-fold ROI in the first year. One simple, short, rapid results project at any casino property can net results like that and more.
True or False?
Business Optimization or Lean Six Sigma has been applied in the gaming and hospitality with much success.
Answer: True.
There are many in the industry that currently follow the Lean Six Sigma methodologies: Silver Reef Casino Resort, Starwood/Marriott, MGM, and Harrah’s Entertainment (now Caesars Entertainment) to name a few.
True or False?
Leadership needs to spend a day in the workers’ shoes to understand the issues impacting their work force.
Answer: True.
Only by experiencing and understanding the daily issues firsthand, can sustained process improvement take place. This is called Discovery or a Gemba Walk. This holds true in every industry including hospitality and gaming. There is a reason why “Undercover Boss©” is such a popular series!
True or False?
Return on investment is usually greater than ten-fold for organizations that implement Lean Six Sigma methodologies.
Answer: True.
Business Optimization practices will increase margins and generate new revenue while reducing operating costs. A simple rapid results project will blow the minds of anyone who thinks their processes can’t be improved. Saving money and growing business opportunities becomes a fun, profitable addiction for organizations that implement Lean Six Sigma methodologies.
True or False?
Lean Six Sigma is beneficial to creating employee engagement and skills development for long term retention.
Answer: True.
Future leaders are developed with the skills they gain through business optimization methods. Engaged employees grow with optimized organizations. Process improvements energize the entire team (at all levels) to make improvements everywhere possible. Generally, clear processes and clear goals lead to happier employees and much happier supervisors and managers. Higher profits also allow organizations to offer additional incentives to their team members as well as new revenue streams.
From slow jackpot payouts to long lines, broken processes can cost your operation hundreds of thousands of dollars each year and contribute to low employee morale and unhappy guests.
Transform the way your team operates so you can focus on what moves the needle by contacting Raving today.
