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Home2020July

Month: July 2020

Articles

We’re Open! Is It Time to Celebrate Reopening or Plan for a Bumpy Road Ahead?

July 13, 2020 Mark Astone

We’d love to be able to get out the crystal ball and tell what the coming months may bring. But if we’ve learned anything in the past few months, it’s that we need to be […]

Articles

People Who Inspire Us: The Cache Creek Casino Resort Wardrobe Department

July 13, 2020 Tribal Gaming and Hospitality

In this column, our goal is to acknowledge team members who work behind the scenes and get their hands dirty so that our organizations can function smoothly. They take pride in their work, no matter […]

Articles

Using Research to Guide Decisions in the New Normal

July 13, 2020 Deb Hilgeman

Casinos nationwide began reopening in May, but business practices are far different than before COVID-19. Guest demographics are also changing, since older guests are more likely to be staying away from public places unless it’s […]

Articles

How Can We Distinguish Our Casinos as the Place to Be?

July 13, 2020 Dan Stromer

The doors are open, the plexiglass is installed and beyond that … the plan is? Understandably, that remains to be seen to some extent. The “new normal” has become an overused phrase like many others […]

Articles

Hospitality Review from the Guest’s Perspective

July 13, 2020 Brett Magnan

With health agencies like the Centers for Disease Control and Prevention and the World Health Organization advising people to avoid close contact with others and crowded spaces, safety protocols are particularly vital for indoor entertainment […]

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Articles

What We’ve Learned and Where We’re Going

July 13, 2020 Tribal Gaming and Hospitality

We checked in with our TG&H Advisory Board Members this month to see what their experience has been during the last quarter and to share their insights. From operators to legislators, our board members shed […]

Articles

The Pizza Proposition and the Big Lebowski’s Rug

July 13, 2020 Tom Osiecki

Every once in a while, something hits you. Trying to make sense of COVID-19’s effect on the casino business, I saw this quote one morning on CNBC. “We’ve taken 60 years of standard operating procedures […]

Videos

Reopening Player Trends and Marketing Strategies

July 13, 2020 Tribal Gaming and Hospitality

We checked in with marketing and advertising pros and Raving Partners, Tom Osiecki and Mark Astone – who are both working with clients that have re-opened and have valuable data to share. What are they […]

Articles

Are You Approaching Your Analytics Systematically?

July 13, 2020 Lynette O'Connell

Let’s talk about the four principles of analytics. We all know these, for the most part. The difference is when you follow through on all four of them every time. As properties are reopening and […]

Articles

The Hospitality Professional: Part One

July 13, 2020 Steve Browne

So, there I was, driving in my car. It was a dark and stormy night! Okay, so it wasn’t stormy, and it wasn’t even dark yet, just one of those pleasant late-spring evenings with the […]

Articles

Construction Spotlight: Emerald Queen Casino

July 13, 2020 Tribal Gaming and Hospitality

By Guest Author, Brett Ewing, AIA, NCARB Architectural Photography by Doug Walker Photography The new Emerald Queen Casino balances the eye-catching flash of a Las Vegas-style resort with memorable references to Puyallup Tribal culture. The […]

Articles

Leadership During Tornadoes, a Pandemic and Compact Negotiations

July 13, 2020 Christine Faria

Chris: In regards to the ongoing gaming compact negotiation with Governor Stitt – how has that impacted your operations? e.g., Are you looking at more Class II games? Melanie: As of January 1st, 2020, Governor […]

Articles

Re-Evaluating Surveillance (After the Pandemic)

July 13, 2020 Jennifer Boss

The virus that shut down our casinos throughout the country also changes how surveillance operates, perhaps forever. While some of these changes may not be easily accepted by us and the departments we support, there […]

Articles

Results ARE Beliefs

July 13, 2020 Stephanie Somanchi

“Well you know how it is, about half the people here do most of the work,” said the VP. My eyes widened because I know that if that is the belief then that is what […]

Articles

When and How Do We Introduce Our Entertainment Programs

July 13, 2020 Houston Productions

Although most casinos have reopened, for our entertainment programs, it is a more wait-and-see situation. For almost all properties, the entertainment component does not get introduced until Phase Four. That would be sometime later in […]

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Articles

The Top Five Questions Facing Oklahoma’s Tribal Casinos

July 13, 2020 Sheila Morago

Sheila Morago, Executive Director, Oklahoma Indian Gaming Association What a year 2020 has been so far. More than 100,000 Americans, and more than 325,000 people worldwide, have lost their lives to COVID-19, and as a […]

Ernie Steves NIGA Message 2020
Videos

Message from NIGA – Summer Edition 2020 – With Chairman Ernie Stevens, Jr.

July 13, 2020 Tribal Gaming and Hospitality

 Q&A with Chairman Ernie Stevens, Jr. In this interview, recorded on July 7, 2020, we speak with National Indian Gaming Association Chairman, Ernie Stevens, Jr., who is also a member of our Tribal Gaming […]

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News

IGT Wins Casino Management System Contract and Majority of Class III Game Floor Share at Emerald Queen I-5 Casino

July 10, 2020 Tribal Gaming and Hospitality

LONDON — International Game Technology PLC (NYSE: IGT) announced that Emerald Queen I-5 Casino is leveraging the IGT ADVANTAGE casino management system (“CMS”) and modules to operate its loyalty program, monitor and optimize its casino […]

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News

Historic Win in McGirt v. Oklahoma

July 9, 2020 Tribal Gaming and Hospitality

The National Congress of American Indians (NCAI), the nation’s oldest, largest, and most representative organization comprised of American Indian and Alaska Native tribal nations and their citizens, along with the Native American Rights Fund (NARF), […]

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News

Global Gaming Expo Announces Las Vegas Event Cancellation

July 8, 2020 Tribal Gaming and Hospitality

LAS VEGAS – Today, the American Gaming Association (AGA), with partner Reed Exhibitions, formally announced the cancellation of the Global Gaming Expo (G2E), the gaming industry’s top global event. The show’s organizers are committed to […]

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TG&H Magazine Digital Edition

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