Victor Rocha tells us about the move to Las Vegas and what we can expect at the 25th Indian Gaming Tradeshow & Convention.
Articles
Un-Wowed by Another Guest Service Failure
Well, as much as I hate to take a break from my series of Hospitality Pro articles (we’re up to number four, in case you missed it), I must digress in this issue and revisit […]
Videos
Navajo Nation — No Margin for Error … the Stakes are High
Throughout the past year of the pandemic, TG&H/Raving has interviewed several CEOs, Tribal leaders, and general managers from across the country. Many Tribal casinos have been open for months, some recovering lost revenue surprisingly well, […]
Articles
Exception to the Rule
When the house is winning do all department managers look at their exception reports to see the trouble areas/team members? For most, my guess is no! Some managers don’t take the time to read the […]