Victor Rocha tells us about the move to Las Vegas and what we can expect at the 25th Indian Gaming Tradeshow & Convention.
Articles
Un-Wowed by Another Guest Service Failure
Well, as much as I hate to take a break from my series of Hospitality Pro articles (we’re up to number four, in case you missed it), I must digress in this issue and revisit […]
Videos
Navajo Nation — No Margin for Error … the Stakes are High
Throughout the past year of the pandemic, TG&H/Raving has interviewed several CEOs, Tribal leaders, and general managers from across the country. Many Tribal casinos have been open for months, some recovering lost revenue surprisingly well, […]
Articles
Fewer Guests Doesn’t Have to Mean Less Revenue
Currently casinos are dealing with occupancy constraints, so a focus on the right guests is critical. Once these constraints are lifted though, continuing to focus on the right guests will continue to protect your margins. […]