Victor Rocha tells us about the move to Las Vegas and what we can expect at the 25th Indian Gaming Tradeshow & Convention.
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Power Trip: Utilizing Pain and Joy for Success
“I’m so grateful for this tragedy. I’m really looking forward to growing from it,” said No One – EVER. I learned long ago not to tell clients that their problems are blessings in disguise. One […]
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It’s Time to Rebuild Your Casino Entertainment
Yes, we all know that this is still a very unpredictable and unsettling time for casino entertainment programs. Entertainment is the one unique element in your “brand” that is currently up in the air […]
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Exception to the Rule
When the house is winning do all department managers look at their exception reports to see the trouble areas/team members? For most, my guess is no! Some managers don’t take the time to read the […]