Articles
Un-Wowed by Another Guest Service Failure
Well, as much as I hate to take a break from my series of Hospitality Pro articles (we’re up to number four, in case you missed it), I must digress in this issue and revisit […]
Articles
Articles
The Remote Access Challenge
By Bobby Simpson, CIO, Finley & Cook Tribal casinos have some very unique technical challenges. When I took over management of IT at Finley & Cook, PLLC (F&C) about 15 years ago, I had to […]
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Power Trip: Utilizing Pain and Joy for Success
“I’m so grateful for this tragedy. I’m really looking forward to growing from it,” said No One – EVER. I learned long ago not to tell clients that their problems are blessings in disguise. One […]
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Pandemic Promotional Execution
In this second of a two-part series, Pandemic Promotional Execution, we discuss what it takes to build your promotional calendar during COVID-19. Click here to view Part I. It’s all about the gaming! That was […]
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Moving Focus Groups Online
Dealing with COVID-19 has brought about fundamental changes, and not all of them are bad. One example is how working remotely turned into a huge benefit for many companies and their employees. The pandemic has […]
Articles
It’s Time to Rebuild Your Casino Entertainment
Yes, we all know that this is still a very unpredictable and unsettling time for casino entertainment programs. Entertainment is the one unique element in your “brand” that is currently up in the air […]
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Fewer Guests Doesn’t Have to Mean Less Revenue
Currently casinos are dealing with occupancy constraints, so a focus on the right guests is critical. Once these constraints are lifted though, continuing to focus on the right guests will continue to protect your margins. […]
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Exception to the Rule
When the house is winning do all department managers look at their exception reports to see the trouble areas/team members? For most, my guess is no! Some managers don’t take the time to read the […]
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Creating a Best-in-Class Sportsbook Customer Experience
Sponsored Guest Column Contributed by Rob Picard, Vice President of Business Development, Rush Street Interactive Setting up a sportsbook should be an easy play call, right? You grab a sportsbook vendor, put up the odds […]
Gaming Operations
TGH Interactive Webinar: How Clean is Clean Enough for the Gaming and Hospitality Industry?
Sponsored post by Midwest Pathogend Services Our hotel rooms, workout rooms, shuttle busses and F&B outlets have always been vulnerable to infectious disease transmission, super bugs or odor causing bacteria. However, since COVID-19, gaming and […]
Gaming Operations
TG&H EXCLUSIVE: Jamul Casino is First to Launch SYNK31 Title 31/AML by Konami
Sponsored post by Konami Gaming, Inc. San Diego’s closest Tribal casino has become the world’s first location to go live with a Title 31 / Anti-Money Laundering (AML) solution created by Konami Gaming. Chris Faria, […]
Gaming Operations
Ainsworth Showroom Live – Gambler’s Gold
Sponsored post by Ainsworth On February 16, 2021, Tribal Gaming & Hospitality Magazine took you inside Ainsworth’s Las Vegas showroom to take a closer look at Gambler’s Gold, a multi-game Keno/Poker/Reel package. Participants were able […]
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Develop Hundreds of Millions in Federal Contracts for Your Tribal Nation
By Guest Author: Kevin Wimsatt, CEO, Bold Concepts Wise investments made today that include successful diversification of Tribal Nation economic development opportunities will be key to a sustained and generational benefit for you and your […]
Gaming Operations
Are You Completely Sure Your Gaming and Hospitality Spaces are Clean Enough?
Sponsored post by Midwest Pathogend Services COVID-19 has changed the conversation about how clean is really clean enough Before COVID-19, our hotel rooms, workout rooms, shuttle busses and our F&B outlets were vulnerable to infectious […]
Data Analytics
Sneak Peek Gaming Industry Marketing Survey
During the first two weeks of January, Raving conducted a gaming marketing survey. The goal of this survey was to get a pulse and benchmark on marketing, analytics and other initiatives within the gaming industry […]
Gaming Operations
Ainsworth Betting on Gambler’s Gold
Sponsored post by Ainsworth In March, Ainsworth finalized a deal to acquire the assets of MTD Gaming Inc., a leading developer and of top performing and unique poker, keno and video reel content for use […]
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Advice is Often a Reflection of Another’s Personal Beliefs
Have you ever gone to a friend or colleague seeking encouragement, and felt worse than when you came? Looking for support, mentoring or good advice can be as challenging as the problem you are facing. […]
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Conjuring Guest Motivation in Emerging Post-COVID-19 Markets
As we struggle to understand the COVID-19 effect on the casino business and predict the post-vaccine environment, who better to help than the “Wizard of Casino Marketing Research,” Mike Meczka. Mike is a popular, sought-after […]
Articles
What Do I Need to Know About My Gaming Business?
There is so much data out there these days in so many systems. Knowing where to start can sometimes be overwhelming. In this article I would like to give you a simple guideline to get […]
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Message from NIGA for Winter 2021
It has been almost a year since the world as we knew it came to a halt, and while we all worked our way through the new normal of the COVID-19 pandemic, we also found […]