Sheila Morago, Executive Director, Oklahoma Indian Gaming Association What a year 2020 has been so far. More than 100,000 Americans, and more than 325,000 people worldwide, have lost their lives to COVID-19, and as a […]
Now that casinos are reopening in a different business environment due to COVID-19 concerns, one of the biggest challenges is that all the data we collected up to now may not be relevant. So how […]
What to do after the honeymoon phased has waned Mark Astone After two weeks open and being treated to record numbers, many properties are starting to see some normalization as pent up demand has passed […]
Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds […]
Reinvestment, communication and promotions What are some things marketing can do to help begin the long process of returning to profitability and production? Let’s look at the three areas of reinvestment, communication and promotions. Reinvestment […]
How to address fear, tension, resistance and fatigue Ready or not, here we go! We are coming out of our burrows and blinking in the light of this new world. Reopening is happening and we […]
Written By Guest Author Cath Burns — Aristocrat Technologies, Inc. Aristocrat Technologies, Inc. (ATI) is “Your Partner in Entertainment Experiences.” ATI re- aligned their Systems division to mobilize a Customer Experience Solutions team, combining years […]
What is your e-tunity? The need to communicate with guests in an expedient and economical method has never been more important. With casino re-opening dates in a constant state of flux and marketing strategies coming […]
Why Northern Quest Resort & Casino’s emails to guests impressed me One of the first casinos nationwide to reopen after the coronavirus closings set a best practices protocol for guest communications during these challenging times. […]
With Tribal Gaming & Hospitality Magazine through an Interactive Roundtable Reno, NV – Over 130 attendees representing commercial and Tribal casinos throughout the US, Canada, Europe and even Mexico gathered yesterday, May 14, 2020 for […]
By Ryan Reddy, IGT Vice President Systems and Payment Products Now more than ever, casino operators are turning to suppliers for insights and innovations that will enable them to thrive in today’s “new normal.” Casino […]
Q&A with Laura Stensgar, Coeur d’Alene Casino, Chief Executive Officer You’ve got to believe that everyone had their eyes on Coeur d’Alene Casino this past week. The casino had a soft opening on Monday, April […]
Hey, your hosts (should) know all about this! If you are a supplier to the casino industry, sending out “sales messages” can ruin your business and destroy relationships rather than generate new business if not […]
Understanding reopening strategies using simulations of the slot floor Jason D. Fiege, Ph.D. CEO, nQube Data Science Inc. Forward by Christine Faria, Executive Editor, Tribal Gaming & Hospitality Magazine On April 29, I viewed a […]
Welcome back to our weekly column where we check in with different colleagues and friends in the industry and how they are approaching business differently in this time of great change. The “common thread” for […]
Let’s consider two big things! A few states have re-opened to some degree, with other states coordinating efforts regionally, which means many of you are well into execution mode of your latest re-opening plan. As […]
Do you have an after-action review ready for your security and surveillance teams? By now, most security and surveillance departments, working with senior leadership, have pretty much determined what they will do to protect their […]
Cuningham Group Welcome back to our weekly column where we check in with different colleagues and friends in the industry and how they are approaching business differently in this time of great change. The “common […]
What we’ve learned from our industry and guests How is your reopening plan coming together? If you are finding it a challenge on many levels, you’re not alone. Many casino executives and marketing teams feel […]
How we can all unite under a common cause Over our lifetime, we have experienced many occasions that have had a profound impact on life going forward. It sometimes takes a major event to see […]
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