Articles
Exception to the Rule
When the house is winning do all department managers look at their exception reports to see the trouble areas/team members? For most, my guess is no! Some managers don’t take the time to read the […]
Articles
Articles
Creating a Best-in-Class Sportsbook Customer Experience
Sponsored Guest Column Contributed by Rob Picard, Vice President of Business Development, Rush Street Interactive Setting up a sportsbook should be an easy play call, right? You grab a sportsbook vendor, put up the odds […]
Gaming Operations
TGH Interactive Webinar: How Clean is Clean Enough for the Gaming and Hospitality Industry?
Sponsored post by Midwest Pathogend Services Our hotel rooms, workout rooms, shuttle busses and F&B outlets have always been vulnerable to infectious disease transmission, super bugs or odor causing bacteria. However, since COVID-19, gaming and […]
Gaming Operations
TG&H EXCLUSIVE: Jamul Casino is First to Launch SYNK31 Title 31/AML by Konami
Sponsored post by Konami Gaming, Inc. San Diego’s closest Tribal casino has become the world’s first location to go live with a Title 31 / Anti-Money Laundering (AML) solution created by Konami Gaming. Chris Faria, […]
Gaming Operations
Ainsworth Showroom Live – Gambler’s Gold
Sponsored post by Ainsworth On February 16, 2021, Tribal Gaming & Hospitality Magazine took you inside Ainsworth’s Las Vegas showroom to take a closer look at Gambler’s Gold, a multi-game Keno/Poker/Reel package. Participants were able […]
Articles
Develop Hundreds of Millions in Federal Contracts for Your Tribal Nation
By Guest Author: Kevin Wimsatt, CEO, Bold Concepts Wise investments made today that include successful diversification of Tribal Nation economic development opportunities will be key to a sustained and generational benefit for you and your […]
Gaming Operations
Are You Completely Sure Your Gaming and Hospitality Spaces are Clean Enough?
Sponsored post by Midwest Pathogend Services COVID-19 has changed the conversation about how clean is really clean enough Before COVID-19, our hotel rooms, workout rooms, shuttle busses and our F&B outlets were vulnerable to infectious […]
Data Analytics
Sneak Peek Gaming Industry Marketing Survey
During the first two weeks of January, Raving conducted a gaming marketing survey. The goal of this survey was to get a pulse and benchmark on marketing, analytics and other initiatives within the gaming industry […]
Gaming Operations
Ainsworth Betting on Gambler’s Gold
Sponsored post by Ainsworth In March, Ainsworth finalized a deal to acquire the assets of MTD Gaming Inc., a leading developer and of top performing and unique poker, keno and video reel content for use […]
Articles
Advice is Often a Reflection of Another’s Personal Beliefs
Have you ever gone to a friend or colleague seeking encouragement, and felt worse than when you came? Looking for support, mentoring or good advice can be as challenging as the problem you are facing. […]
Articles
Conjuring Guest Motivation in Emerging Post-COVID-19 Markets
As we struggle to understand the COVID-19 effect on the casino business and predict the post-vaccine environment, who better to help than the “Wizard of Casino Marketing Research,” Mike Meczka. Mike is a popular, sought-after […]
Articles
What Do I Need to Know About My Gaming Business?
There is so much data out there these days in so many systems. Knowing where to start can sometimes be overwhelming. In this article I would like to give you a simple guideline to get […]
Articles
Message from NIGA for Winter 2021
It has been almost a year since the world as we knew it came to a halt, and while we all worked our way through the new normal of the COVID-19 pandemic, we also found […]
Articles
The Pandemic and the Great Dispersion
Dispersion is the action or process of distributing things or people over a wide area. The digital transformation of all things has made dispersion an inevitable fact of life. Prior to the pandemic, we had […]
Articles
Oklahoma Indian Gaming Association Update 2021
If we’ve learned anything from our experience over this past year, it’s that we need to be ready for anything, and, perhaps more importantly, that when we work together for the greater good, we can […]
Articles
None of Us Is Thrilled to See Tax Season Coming Again
As if we haven’t been through enough, tax season is upon us again. Even accountants wince a little at the thought of tax season. There’s no doubt that players club team members, hosts and slot […]
Articles
Entertainment Focus 2021
By Bob Galombeck and Kell Houston Like having a child in the backseat of your car on a very long family road trip, impatiently wanting to reach your destination, the journey of COVID-19 in 2020 […]
Articles
How Your Players Club Can Become Your Secret Sales Weapon
Often, the first meaningful point of contact in any casino is at your players/loyalty club. These team members continually have more interaction with your players than anyone else in the casino. Yet, these team members […]
Articles
The Largest Expansion in the Southwest — Choctaw Nation of Oklahoma
We recently caught up with Heidi Grant to talk about the largest casino expansion in the Southwest happening at Choctaw Casino & Resort – Durant, which will be revealed in the summer of 2021. This […]
Articles
The Hospitality Professional: Part Three
Okay, class, time for number three … your third lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from my last two articles, […]