Articles
Entertainment Focus 2021
By Bob Galombeck and Kell Houston Like having a child in the backseat of your car on a very long family road trip, impatiently wanting to reach your destination, the journey of COVID-19 in 2020 […]
Articles
Articles
How Your Players Club Can Become Your Secret Sales Weapon
Often, the first meaningful point of contact in any casino is at your players/loyalty club. These team members continually have more interaction with your players than anyone else in the casino. Yet, these team members […]
Articles
The Largest Expansion in the Southwest — Choctaw Nation of Oklahoma
We recently caught up with Heidi Grant to talk about the largest casino expansion in the Southwest happening at Choctaw Casino & Resort – Durant, which will be revealed in the summer of 2021. This […]
Articles
The Hospitality Professional: Part Three
Okay, class, time for number three … your third lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from my last two articles, […]
Articles
Protecting Guest Information
As more and more of our information is digitized and stored on electronic mediums, the potential for manipulation or theft of this sensitive information increases dramatically. In fact, such information is frequently targeted by those […]
Articles
When Every Dollar Is Critical in Our F&B Outlets
We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]
Articles
Are Your Advertising Messages Competing with Each Other?
While we have been continually adjusting advertising plans over the better part of the past year, and continue to monitor the changing environment, it is important to maintain our planning process, with the understanding that […]
Articles
Midwest Pathogend Services Hybrid Hydrogen Peroxide System Changes the Approach to Keep Guests Safe
Sanitation and hygiene technology continues to improve as the COVID-19 pandemic remains front and center of consumer minds. Recently, Midwest Pathogend Services and the CURIS® System announced that its CURoxide™ Hydrogen Peroxide blend and fogging […]
Gaming Operations
Ainsworth Showroom Live
Sponsored post by Ainsworth On December 16, 2020, Tribal Gaming & Hospitality Magazine took you inside Ainsworth’s Las Vegas showroom to take a closer look at the A-STAR Curve cabinet and some of their latest […]
Articles
Developing COVID-19 Employee Prevention and Awareness Training
By Guest Author: Marcus Diaz, Director of Organizational Development, Casino Del Sol Many COVID-19 articles and postings discuss high-level operational measures taken to open places of business. I thought it would be interesting to share […]
Articles
Sports betting: Elevating The Entire Casino Ecosystem
By Guest Author: Sarah Robertson Senior Business Development Director Kambi It has been more than two years since the repeal of PASPA, a regulatory development which has elicited an unprecedented range of opportunities in sports […]
Gaming Operations
Experience the New Shape of Ainsworth and Drive Guest Satisfaction
Sponsored post by Ainsworth Tribal Gaming & Hospitality Magazine recently sat down with Mike Trask, Director of Product Marketing and Strategy to learn how Ainsworth aims to provide strong content for its new A-STAR Curve […]
News
Potawatomi Hotel & Casino: A Legacy Of Giving Back To The Community
Wisconsin’s Forest County is three-and-a-half hours north of Milwaukee. Its secluded beauty feels worlds away from the hustle and bustle of the state’s largest city. But the two communities share a very special bond. They’ve […]
Finance & Compliance
TG&H Interactive Webinar: Title 31 Simplified – How Technology is Changing the Game
TG&H and Finley & Cook hosted a webinar on November 5, 2020 on the basic principles of Title 31 compliance, detail the updates to the regulations that are impacting our industry, and demonstrate new ways […]
Gaming Operations
Konami Interview Exclusive: Making the Casino Systems Switch
Sponsored post by Konami Gaming, Inc. Why are Tribal gaming operators switching their casino management system? In the past year, Tribal casinos across North America have made moves to change up their core casino management […]
Finance & Compliance
Technology Solutions that Keep You in Compliance
Sponsored post by Finley & Cook Hear more from Finley & Cook’s Rachel Loudon on the upside of this innovative CPA firm and how they are developing technology and compliance solutions. Nobody knows better than Finley […]
Articles
How in the Heck Can We Plan for Entertainment in 2021?!
During this incredibly unpredictable and unstable time for all of us, casino entertainment is the last on most people’s list. However, I thought that I would enlighten you all with some of the questions that […]
Articles
Exercising Your Right to Vote is Key to Advancing Indian Country
The right to vote is the most fundamental right and duty we have as American citizens and is the truest foundation of our democratic government. As Tribal citizens, it is our solemn responsibility to exercise […]
Articles
How This Michigan Casino Was Recognized on Forbes’ Annual List of America’s Best-In-State Employers 2020
FireKeepers Casino Hotel is located in Battle Creek, Michigan. The current hotel tower has 243 rooms and a new hotel tower is being built to accommodate 203 additional rooms. The casino has 2,900 slots and […]
Articles
The Hospitality Professional: Part Two
Okay, class, hunker down and pay attention … It’s time for your second lesson in “How to Be a Hospitality Pro … or, How I Became One in My Spare Time.” You may remember from […]