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Employee Engagement – Pandemic Style!
We are open for business; our guests are excited to get back to doing the things they love, and our team members are working their hardest to adhere to all the new rules in place […]
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New Reality. Old Expectations.
COVID-19 and the mandated rules of social distancing and cleanliness have certainly impacted our lives this year. No one could have predicted the changes in our lives due to this pandemic. Hospitality has been hit […]
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The Headline That Casino Management Never Wants to See
On August 19, the daily newspaper of the Mississippi Gulf Coast ran a front-page story with the headline: ‘It’s our lives.’ Scared Mississippi Coast casino employees demand more COVID-19 protections The article said that some […]
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Casino Robberies
Casino robberies have increased over the last decade. I don’t know if anyone tracks these robberies specifically, but I think those of us who’ve been in the business awhile know that we are seeing more […]
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Gamblers Actually Do Matter
As operators of gaming enterprises, adjusting to this new world, we can confidently say that “what is paying the bills” is our gamblers, and they really do matter. For ten years, all we heard was […]
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Highway to the Twilight Zone
“The secret to handling change is to focus on progress. If you can make progress on a regular basis, then you feel alive.” – Tony Robbins It’s marketing plan season again. Today’s casino marketers are […]
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Finding the Best Solution for All of Your Tribal Sportsbook and Online Goals
Sponsored Guest Column Contributed by Richard Schwartz, President, Rush Street Interactive The sports betting phenomenon is sweeping across the US. Its popularity continues to grow, thanks in part to forward-thinking legislators and regulators who are […]
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The Importance of Ethics and Confidentiality in Hosting
No matter where we look these days, the news feeds are filled with what seems like a never-ending lack of morals and principles. And in today’s world of social media, what happens behind closed doors, […]
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Why It’s Critical to Create a Comprehensive Public Relations Campaign to Encompass a Tribe’s Philanthropic Efforts
By Guest Author Richard A. Picard III, Director of Public Relations & Advertising, Cypress Bayou Casino Hotel, Tribal Affiliation: Chitimacha Tribe of Louisiana There are positive links between corporate social responsibility activities and firm profitability, […]
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Are You on Hold?
“It looked like a Chernobyl scene. Everything was exactly as we had left it, but with a layer of dust.” I’ve heard a variation of this story every time someone goes back to their old […]
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FireKeepers Fire Hub — Meeting the Needs of a Community
By guest author Amber Ballard In April, 2016, FireKeepers Casino Hotel and its owners, the Nottawaseppi Huron Band of the Potawatomi purchased and took possession of the historic Fire Station No. 4 located near downtown […]
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The COVID-19 pandemic has once again thrust the health vulnerability of Indian Country into the light.
Editorial By Guest Author Justin Huenemann, President and CEO NB3 Foundation In less than six months, the Navajo Nation held the top spot of most positive cases per capita in the United States. We witnessed […]
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What Operations Will Survive and Thrive in the Near and Long-Term?
The past few months have profoundly impacted the world. Much of what we do, and certainly the way we operate, has changed as well. The old saying that “normal” is just a setting on the […]
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We’re Open! Is It Time to Celebrate Reopening or Plan for a Bumpy Road Ahead?
We’d love to be able to get out the crystal ball and tell what the coming months may bring. But if we’ve learned anything in the past few months, it’s that we need to be […]
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Using Research to Guide Decisions in the New Normal
Casinos nationwide began reopening in May, but business practices are far different than before COVID-19. Guest demographics are also changing, since older guests are more likely to be staying away from public places unless it’s […]
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People Who Inspire Us: The Cache Creek Casino Resort Wardrobe Department
In this column, our goal is to acknowledge team members who work behind the scenes and get their hands dirty so that our organizations can function smoothly. They take pride in their work, no matter […]
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How Can We Distinguish Our Casinos as the Place to Be?
The doors are open, the plexiglass is installed and beyond that … the plan is? Understandably, that remains to be seen to some extent. The “new normal” has become an overused phrase like many others […]
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Hospitality Review from the Guest’s Perspective
With health agencies like the Centers for Disease Control and Prevention and the World Health Organization advising people to avoid close contact with others and crowded spaces, safety protocols are particularly vital for indoor entertainment […]
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What We’ve Learned and Where We’re Going
We checked in with our TG&H Advisory Board Members this month to see what their experience has been during the last quarter and to share their insights. From operators to legislators, our board members shed […]
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The Pizza Proposition and the Big Lebowski’s Rug
Every once in a while, something hits you. Trying to make sense of COVID-19’s effect on the casino business, I saw this quote one morning on CNBC. “We’ve taken 60 years of standard operating procedures […]