Articles
Gamblers Actually Do Matter
As operators of gaming enterprises, adjusting to this new world, we can confidently say that “what is paying the bills” is our gamblers, and they really do matter. For ten years, all we heard was […]
Gaming Operations
Articles
Finding the Best Solution for All of Your Tribal Sportsbook and Online Goals
Sponsored Guest Column Contributed by Richard Schwartz, President, Rush Street Interactive The sports betting phenomenon is sweeping across the US. Its popularity continues to grow, thanks in part to forward-thinking legislators and regulators who are […]
Articles
How Can We Distinguish Our Casinos as the Place to Be?
The doors are open, the plexiglass is installed and beyond that … the plan is? Understandably, that remains to be seen to some extent. The “new normal” has become an overused phrase like many others […]
Articles
Leadership During Tornadoes, a Pandemic and Compact Negotiations
Chris: In regards to the ongoing gaming compact negotiation with Governor Stitt – how has that impacted your operations? e.g., Are you looking at more Class II games? Melanie: As of January 1st, 2020, Governor […]
Gaming Operations
Northern Quest Resort & Casino and Kalispel Casino Operational Executive Team Share their Post-Opening Results
With Tribal Gaming & Hospitality Magazine through an Interactive Roundtable Reno, NV – Over 130 attendees representing commercial and Tribal casinos throughout the US, Canada, Europe and even Mexico gathered yesterday, May 14, 2020 for […]
Gaming Operations
What It Means to Be the “First” Tribal Casino to Open After Closures
Q&A with Laura Stensgar, Coeur d’Alene Casino, Chief Executive Officer You’ve got to believe that everyone had their eyes on Coeur d’Alene Casino this past week. The casino had a soft opening on Monday, April […]
Gaming Operations
Take a Look At Your Slot Floor and How Quickly Contamination Can Occur
Understanding reopening strategies using simulations of the slot floor Jason D. Fiege, Ph.D. CEO, nQube Data Science Inc. Forward by Christine Faria, Executive Editor, Tribal Gaming & Hospitality Magazine On April 29, I viewed a […]
Gaming Operations
What a 63-Year-Old German Company Has Learned About the U.S. Tribal Gaming Market
Insight Q&A with Merkur Gaming Merkur Gaming Americas was formed in 2015 after over 60 years of the Gauselmann Group serving 40 countries worldwide, as a market leader in Europe and a well-established and successful […]
Gaming Operations
Why Is the Gaming Industry Still Managing Payments Like It’s 1985?
It’s time to create a seamless and convenient system for our guests By Christopher Justice The gaming industry is one of the most complex in the world, from back-office operations to consumer expectations. Consider the […]
Gaming Operations
Incorporating Kiosks into Your Overall Marketing Strategy
Creating profitable guest experiences through effective planning and execution You’ll find kiosks on just about every gaming floor, but how do you know if you need one? Their goal is to drive incremental gaming revenue, […]
Gaming Operations
How to Increase Win per Unit Without Buying or Moving a New Game or Theme
Start thinking supply, demand and price for better revenue When maximizing win per unit (WPU) on a slot floor, the discussion often involves trying new themes, adding or removing games or moving games around to […]
Gaming Operations
Best Practices: Purchasing a New System
How to establish a formal process for major projects The definition of a “best practice” is a commercial or professional procedure that is accepted or prescribed as being correct or most effective. If you Google […]
Gaming Operations
Capitalizing on Sports Betting at Your Tribal Casino
Six strategic marketing secrets I was recently at a casino that had just opened up a new sports book. This was certainly not the first time that I had participated in the wagering of a […]
Gaming Operations
Interested in a paperless solution?
How casinos can reap savings in both time and money with these three steps There are many products that tout their ability to save us time and money. As many of us have experienced, that […]
Gaming Operations
Ask the Expert Series: Slots
Best Advice on Progressive Hit Levels and Banking Strategies The relationship between slot supplier and Tribal casino can be complicated and it’s certainly interdependent. Through this affiliation and teamwork, critical information is shared, ultimately providing […]
Gaming Operations
When We Override, Ignore and Discount Valuable Advice
Lessons learned as an operator, vendor and consultant Over my 30+ year career, I have been the client, the vendor and the consultant. Having the experience in all three roles as an “influencer,” I learned […]
Gaming Operations
A Successful Manager’s Guide to Effective Merchandising
What’s in it for you? Just a little fame and fortune Next time you visit your casino’s gift shop, take a moment to stop and actually LOOK at it. Don’t think like a boss, think […]
Gaming Operations
How Click-to-Brick Technology Will Drive Revenue
Introducing Class II Digital Game Wagering As the gaming industry matures and experiences market saturation, Tribal operators are constantly on the lookout to diversify and expand opportunities to increase revenue. Class II gaming provides that […]
Gaming Operations
Is Your Table Games Mix in Need of a Rehab? – Part II of II
Regulatory requirements for new game installation In Part I of this article, I covered why we would consider adding a new game to our table games pits, as well as the nuts and bolts areas, […]
Gaming Operations
Increasing High-Level Performance Company-Wide
When do you know if you’re only attaining minimum standards? I’m sure most of you have heard it said that sometimes you have to tear something down in order to build it up. It seems […]