Articles
Are You on Hold?
“It looked like a Chernobyl scene. Everything was exactly as we had left it, but with a layer of dust.” I’ve heard a variation of this story every time someone goes back to their old […]
Articles by Stephanie Somanchi
Articles
Results ARE Beliefs
“Well you know how it is, about half the people here do most of the work,” said the VP. My eyes widened because I know that if that is the belief then that is what […]
Guest Service
Focus on Guest Service
How to address fear, tension, resistance and fatigue Ready or not, here we go! We are coming out of our burrows and blinking in the light of this new world. Reopening is happening and we […]
Perspectives
Meltdown To Success
You can find the right solutions after you take the time to pause You’ve probably already heard that we are going to make this wild, unprecedented time a transformation. You’ve heard that now is the […]