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News Ticker
  • IGT Presents Powerhouse Combination of Gaming, Digital and FinTech Solutions at Global Gaming Expo 2025
  • Eric Fisher, Rick Velotta Honored as Recipients of Association of Gaming Equipment Manufacturers (AGEM) Memorial Awards Honoring Jens Halle and Peter Mead
  • BMM Testlabs Secures Full U.s. Class Iii Access, Driving Land-based Growth as Company’s 2025–2026 World Tour Begins at G2e October 6-9 in Las Vegas
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  • Indian Gaming Association Chair Stevens’s death leaves void in Indian Country
  • International Gaming Standards Association (IGSA) Invites Industry to Annual Meeting and Booth at G2E 2025
  • Tony J. Amormino Named to Emerging Leaders of Gaming’s 40 Under 40 List
  • GLT Statement on Passing of Ernie Stevens Jr.
  • Padilla, Schiff Announce Bipartisan Bills to Support Over 2,000 Acres of Tribal Land Management
  • 30,000 Gather to Celebrate Native American Culture at the 34th Annual Morongo Thunder & Lightning Powwow
HomeAuthorsJustin Shank

Articles by Justin Shank

Justin Shank
 
Articles

Reputation Management for Casinos: Critical Strategies to Act On Now Before You Leave Money on the Table

September 27, 2025 Justin Shank

In 2025, your online reputation isn’t just a marketing tool — it’s part of your business infrastructure. For casino properties, guest reviews now directly influence search rankings, booking behavior, and brand loyalty. If you’re not […]

Articles

Keys to Engaging Locals and Reaching New Audiences

December 19, 2024 Justin Shank

The database is our lifeblood as casino marketers. It has long been the foundation for all things marketing. Don’t mess with my direct mail matrix. My email tiers are dialed-in to scientific perfection. Data analytics, […]

Articles

The Power of Social Media Content Marketing for Tribal Casinos

September 24, 2024 Justin Shank

I’m back to talk about something every marketing mind knows and loves – social media content marketing. Whether you’re a seasoned pro or just dipping your toes into the vast ocean of content creation, there’s […]

Articles

Integrating Digital and Traditional Marketing for Tribal Casinos

June 21, 2024 Justin Shank

Many years ago, I wrote an article slamming phone book advertising in favor of reallocating those budgets to support improved social media and search marketing. I thought phone books were a thing of the past. […]

Articles

Reputation Management

September 23, 2023 Justin Shank
Articles

More Ways to Discover and Retain Talent

January 4, 2023 Justin Shank

We’re all dealing with a workforce shortage and the difficulty of finding and retaining marketing talent in this current job climate. Now is the time to implement a well-planned internship program to assist your organization […]

Marketing & Loyalty

Digital and Social Media Team Members

April 17, 2020 Justin Shank

How these essential employees help communicate and create ways to engage with your local and online communities Our industry is effectively shut down and yet it’s extremely hard to quiet the noise, and focus on […]

Guest Service

Social Media as Guest Service

March 23, 2020 Justin Shank

Seven questions for your operation Casino marketers agree that social media is a powerful marketing tool to reach our players. We create content and advertisements to enhance our brand awareness and share information with our […]

Marketing & Loyalty

Spend More of Your Marketing Budget on Digital

October 7, 2019 Justin Shank

Foundations of a Strong Digital Marketing Footprint Building your digital marketing footprint can seem like a daunting task, and there are a lot of considerations in the process. New casinos, hotels and Tribal enterprises – […]

Marketing & Loyalty

Spend More of Your Marketing Budget on Digital

September 11, 2019 Justin Shank

Foundations of a Strong Digital Marketing Footprint Building your digital marketing footprint can seem like a daunting task, and there are a lot of considerations in the process. New casinos, hotels and Tribal enterprises – […]

Marketing & Loyalty

Forget Polished Graphics for Social Media Marketing

July 1, 2019 Justin Shank

Why pictures of your players will drive more social engagement Justin Shank Why do people go on social media? Most would say that it is to consume content. Sure, connecting with family and friends is […]

Marketing & Loyalty

Reputation Management as Guest Service

October 1, 2018 Justin Shank

Developing a framework and process In my Raving Flash Report, I spent some time walking through the strategic benefits of reputation management and how your property can use it to improve guest relationships, enhance your […]

Marketing & Loyalty

Phonebooks, Facebook and Change…

July 3, 2018 Justin Shank

Coming to grips with the digital age Remember when we used to advertise in phonebooks? If you’re under the age of 30, this may be a bit of a foreign concept, but phonebooks were a […]

Marketing & Loyalty

Standalone Revenue Center or Integrated Marketing Tool?

January 1, 2018 Justin Shank

Your options for social gaming at your casino There are generally two schools of thought when it comes to onboarding a social casino at your property: a) Create a standalone revenue center; b) Integrate with […]

TG&H Magazine Digital Edition

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