Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes.
Is it the person or is it the process?
“Look, there is no doubt we have a tremendous workforce out there. Our team members have faced incredible challenges the last two years, showing up every day, for our Tribes and for our guests. It is our jobs as leaders to ensure that our processes aren’t causing more frustration or dissatisfaction, but making it easier for them to use the highest and best use of their talent and time. Enter Lean Six Sigma,” said Scott.
Frustrations in our casino and hospitality operations?
Lean Operations Management is a way of doing business that can identify challenges, no matter what the size of the gaming or hospitality organization. For example, do you have complaints from hotel guests that response to room maintenance is taking too long? Do you have casino players frustrated with delayed jackpot pays? Do you have valuable players standing in line for food when they’d rather be playing? In the past, the “blame” would fall more on the team member or management, rather than looking at the obstacles facing daily activities, with hard working employees feeling, “I’m working so hard, but nothing ever seems good enough.”
Gain Strategic Market Advantage
Lean Operations Management originated in Japan at Toyota and is a methodology that has been embraced and adopted by industries since the 1940s. As part of Raving’s business optimization program, Deana Scott shares, “All of our programs are based on evidence-based methodologies to help organizations realize results that hit the bottom line. Our clients, many of them who are wearing many hats and running very lean, now have the opportunity to work with Jeff and Mason to improve their operations. And that means a true impact to not only the bottom line, but to the health of our workforce. This service, combined with our other successful training and outsourced support data analytics programs, gives our clients the tools they need to succeed in this challenging environment.”
Jeff Gray, Lean Revisions CEO explains the process as, “It’s operations management from end to end: looking at your resources, how you are allocating them, how you are balancing and leveling your people and your workflow. And everything you do needs to be focused on the customer value. What are we actually doing that is benefiting the customer and benefiting the operation with the least amount of cost and the biggest amount of bang to the output?”
The Raving team, in partnership with Jeff Gray and Mason Gray from Lean Revisions, bring a proven approach to efficient and effective Tribal gaming and hospitality operations after years of successfully working with companies such as Boeing, Microsoft, Adidas, Starbucks, Oregon State University, Chase, US Navy, Chevron/Texaco, and many more.
Ready to optimize? Schedule an introductory call with Jeff and Mason Gray today! Email Daniel@betravingknows.com or call 775-329-7864.
Meet the entire Raving Team, including Jeff Gray and Mason Gray from Lean Revisions, February 7th – 10th, 2022, at the Raving NEXT: Indian Gaming Analytics and Marketing Conference. See how Lean Six Sigma Operations Management training increases gaming and hospitality business functions. Hotel operations, F&B, marketing, player experience, workforce and more benefit from an efficient and effective business perspective.