In our third round of interviews from the Ainsworth Live News Deck powered by Tribal Gaming & Hospitality Magazine, Raving and CDC Gaming Reports, Chief Gaming Officer for San Manuel Band of Mission Indians Peter Arceo talks to Deana Scott about the future of the industry, a new booth at IGA and untapped opportunities for regional markets.
Sharing Their Sense of Hospitality with the World
The San Manuel Band of Mission Indians supported the Indian Gaming Association (IGA) in a new way this year, unveiling their 800 square foot booth to showcase their expanding hospitality options including the Palms Casino Resort and Waldorf Astoria Monarch Beach Resort & Club. Welcoming thousands of visitors to their first-time booth, San Manuel highlights not just their offerings but also their team’s dedication to hospitality.
Letting Guests Guide Innovation
When asked about future innovations for the industry, Arceo had this to share, “We have a diverse set of team members we empower to look for what’s trending, its not always about product, often times its about service.” Recalling a recent decision on fast-casual dining services, Arceo speaks to the importance of watching spending habits and feedback. “We pay attention to what our guests are telling us.” Arceo shares, “You just have to observe.”
“Think Big”
As Las Vegas is no longer the sole benchmark for gaming, what are the new opportunities for Tribes? Arceo urges us to “think big.” By leveraging technology and unique regional advantages, tribes can bring a bigger and better gaming and entertainment experience back home. “If you start with a big idea in mind, you can take incremental steps towards that goal,” Arceo concludes, “and that will allow you to have success now and into the future.”
