90 Second Spotlight: Who Sells the Casino?

Janet Hawk gives us the “who” and the “what” at the recent Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference. Click “Play” above to get the answers:

What do we sell at the casino? And who sells it?

In today’s fiercely competitive casino and hospitality industry, the key to sustained success lies in fostering loyalty among players, delivering guest service true to your brand, and a sales-focused player development program.

If you want to watch the full session, “How to Increase Revenue by Creating a Measurable PD and Guest Service Program” email gency@betravingknows.com. Available on request!

Ready to turn your team into sales-driven service professionals? Schedule a call with us today to bring sales skills training and guest service to your floor.

Janet Hawk 26 Articles