Articles
When Every Dollar Is Critical in Our F&B Outlets
We’ve all heard it before … “Jasmin didn’t do her side work!” “Richard isn’t pulling his weight!” “Carolyn always gets the good tables!” So, whose fault is it? IT’S MANAGEMENT’S FAULT! Absent proper standard operating […]
Articles
Message from NIGA for Winter 2021
It has been almost a year since the world as we knew it came to a halt, and while we all worked our way through the new normal of the COVID-19 pandemic, we also found […]
Articles
Conjuring Guest Motivation in Emerging Post-COVID-19 Markets
As we struggle to understand the COVID-19 effect on the casino business and predict the post-vaccine environment, who better to help than the “Wizard of Casino Marketing Research,” Mike Meczka. Mike is a popular, sought-after […]