TG&H On Air: IGA Update – Victor Rocha

Are branding and marketing one in the same? Marketing is certainly an all-encompassing process that takes on many faces. But many perceive branding as putting a logo on everything and having a jingle and slogan […]

TG&H Readers: We’ve had requests to rerun this classic article from Raving’s Mister Browne. Yes, it’s circulated every department for the last … twenty years! And although technology may change, people may change, properties may […]

Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business […]